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Mr. Roofing Inc

Roofing, Gutters, Gutter Cleaning,

About us

Mr. Roofing, was founded in 1989 by Miguel Rodriguez. A veteran of the roofing industry, Miguel immediately established an honest and fair roofing service that customers appreciated. Demand for his service had grown and he needed help. In 1998, Miguel formed a partnership with his son Carlos Rodriguez - at the time, a recent University of California at Berkeley graduate. Carlos had been working in a corporate environment for about a year after college and was recently promoted. However, when Miguel asked Carlos to join the company Carlos felt he couldn't turn his back on the family. The Mr. Roofing team is committed to a completely satisfied customer. Though not perfect, we try our best to deliver a good experience to our customers. More importantly, you can tell a company's commitment to customer service by their response to a question, concern, and/or compliment. Maria De Leon is in charge of appointments and scheduling. Her care and attention is appreciated by our customers. Eloisa Gallardo is our office manager and ensures that our paperwork process and business transactions are properly handled. Ricardo Molina, Mike Odynski, Omar Capulong, and Mitchel Silva are our project consultants; they listen to our customers needs and design a long term sustainable scope of work that will meet our customer's budget. Our project managers include Roberto Valerio, Jose Gutierrez, Nick Donofrio, and Carlos Rodriguez; their role is to coordinate the work and work crews to deliver a good production experience for our customers.

Business highlights

35 years of trusted experience

Services we offer

Roofing, shingles, wood shakes, clay tile, metal, stone coated steel tile, slate, low slope roof systems, single ply roof membrane, seamless gutters systems, carpentry, chimney caps, gutter cleaning, roof cleaning, & siding, solar grid tied integration, solar installation, solar panels, & attic insulation.

Services we don't offer

Foam roofs

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.768 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
7%
3
9%
2
1%
1
7%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.7
punctuality
4.9
Showing 1-25 of 68 reviews

Michael M.
02/2021
5.0
roofing
  + -1 more
That was an emergency order. They came quickly to fix the roof very well. Plus, they kindly advice us how to maintain the roof better.
Description of Work: Roof repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Roofing Inc
Thank you for the opportunity to provide our service and we are delighted that we were able to help with your emergency service call!

Keith C.
07/2020
5.0
decks
  + -1 more
Marvin Vargas, the project advisor, met with us and explained everything very thoroughly. He and the workers were very professional and always had answers to any questions. I am very pleased with the work and I highly recommend MR. ROOFING!
Description of Work: Repair of deck floor that was leaking into the room below.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Mr. Roofing Inc
Thank you for your time and sharing your experience of working with us. We appreciate the opportunity to serve you. We are happy to read your review and will share it with our team to celebrate their good work. We are grateful for your recommendation.

David K.
04/2019
5.0
roofing, chimney caps, skylights, woodworking
  + 2 more
Overall the contractors are very friendly. The project manager addressed all concerned issues as best he could. The roof looks better than it was or even better. I hope with the recent sunny weather, the seals can have a stronger cure. Thank you for securing the roof at the end of each day to make sure all seams are weatherproof. & Thank you for allowing multiple visits to check on the project’s progress and providing a walkthrough of the daily itinerary. The price was a little high but reasonable for the quality, customer service, jobs needed to be done, company’s insurances/liability and so much more. The bonus courtesy patch was a definite life saver during the rainy season. I’ll definitely refer my friends and family for any future work.
Description of Work: New roof, patio and lightwell

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,600

Response from Mr. Roofing Inc
Thank you for taking the time to share your experience in working with us. We appreciate the collaboration. You chose the best roof system for a flat roof and we are happy to read the kind words you shared about our team and their hard work.

DIANE S.
02/2019
5.0
roofing
  + -1 more
We've used Mr. Roofing because they were factory certified. The work that they did was excellent, they just did a very good job. They were the top of the craft around our area. Their Expertise and knowledge is very top notched.
Description of Work: Full Roof Replacement on our house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,500

Response from Mr. Roofing Inc
Thank you for trusting us with your roofing project! We are glad to read your review and your kind words. We are proud of our team and the way they execute our goal mission to take care of our customers!

VITTORIO L.
08/2018
5.0
roofing, chimney caps
  + 0 more
From beginning to end, we had nothing but a smooth engagement with Mr. Roofing. The Consultant was not selling, rather, presented options - which we really appreciated. From there: the scheduler was very responsive and proactive. Finally, Jose and his crew of 5 men did a fantastic job of replacing our roof. Prompt, fast, clean, respectful of our wishes. What a great experience. Was it the lowest price? Probably not. But you also get what you pay for.
Description of Work: Replacement of a tar & gravel roof with an IB roof

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22,000

Response from Mr. Roofing Inc
We are very happy to read your review and especially that you are happy with the whole experience. Thank you for detailing the experience and our effort to give our clients the best service possible. You chose the best roof product for a flat roof architecture! Thank you for specifically mentioning Jose and his crew; we are proud of their hard work and excellent craftsmanship.

Lincoln L.
08/2017
5.0
roofing, chimney caps
  + 0 more
They put roofing material up the sides from the flat part of roof and sealed it, test the water slope that water will drain and not puddle
Description of Work: Complete flat roof with additional side

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Response from Mr. Roofing Inc
Hello [Member Name Removed]; Thanks for sharing your review! You chose a great lifetime roof system for your flat roof replacement in San Francisco!

Heidi T.
01/2016
5.0
gutter repair, roofing
  + 0 more
Mr. Roofing is a very professional company, from the front office to the scheduler to the foreman and associates. I arranged this service from another state and Mr. Roofing made this activity a smooth transaction with clear and continuous communication. They were very responsive to emails and phone calls ... and encouraged contacting them with any questions or comments. I felt that I received a fair price and I know I received expert workmanship. I?ll keep Mr. Roofing in mind for my future roofing needs.
Description of Work: Replaced rotted aluminum gutters with seamless aluminum gutters on single story house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Response from Mr. Roofing Inc
Thank you for recognizing the hard work and effort our team puts into all of our projects. We love sharing these reviews with our team to celebrate recognition by our valued clients. Thank you for keeping us in mind for future work also.

Michael H.
11/2015
1.0
roofing
  + -1 more
We needed our roof replaced and Mr. Roofing highly recommended. They came to give an estimate, and gave us a reasonable ball-park estimate. Two weeks later, after asking them repeatedly for the quote, they came with a quote which was nearly double their original ball-park estimate, and more than twice what other roofers quoted. I have no idea why they are charging so much, but we decided to go with another roofing company. Also, it was very hard to get a response from Mr. Roofing. It took nearly two weeks and two follow-ups to get a response from them.
Description of Work: We need our roof replaced.

Rating CategoryRating out of 5
value
1.0
responsiveness
1.0
punctuality
1.0

$23,000

Response from Mr. Roofing Inc
Hello [Member name removed]; Thank you for the opportunity to provide an estimate for you. I appreciate your feedback because it will allow me to refresh our project advisors training of best practices to take care of our prospective clients. It appears that our project advisor didn't have the opportunity to meet after your initial appointment. We encourage the follow up meeting to explain our recommendations - not all roof systems are the same. The danger is that a lost is lost in translation - not even I was born with a roofing manual in my head. Your comment "I have no idea why they are charging so much..." could have been clarified with the opportunity to meet. I looked at your estimate and our project advisor recommended the thermoplastic roof system with blown in insulation. The thermoplastic roof system is the best membrane for a flat roof. This system has a bigger initial investment than traditional roof systems but then you eliminate the life cycle cost of basic asphalt roofs. The blown in insulation is a good investment to help you with your energy costs. I apologize that it was hard to get our project advisor to respond. I will find out more about that because that is not acceptable and not how we have built our reputation for good service. I hope you have a good experience with the contractor you chose.

Helen O.
08/2015
3.0
roofing
  + -1 more
I got 3 bids on my roofing project and one of them was from Mr. Roofing. Their estimator seemed to be not as thorough as the other estimators and not very detail oriented in examining our roof, sunlight seals, etc. The other companies showed me photos they took of my roof when they examined it where seals were broken, sunlight had cracks that could be a problem in the future and a chimney needed its top replaced (rusted out). They discussed these issues with me at length. When I specifically asked Mr. roofing's adjuster how these items looked he said fine except he'd recommend resealing the skylights. I got the impression he hadn't looked at the chimney pipes or the skylight areas carefully. He was thorough in explaining the products they used. He was vague on when he'd get back to me with a bid and ended up submitting it days after he said he would. My overall impression was because he seemed lax about details on my estimate I didn't have confidence in him and consequently his company, They also came in $6000 higher than the competitors I interviewed and ultimately chose to go with.
Description of Work: Their estimator came out to give me a bid to replace my roof.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0


Lori F.
07/2015
5.0
roof cleaning, roofing
  + 0 more
Very considerate and competent staff. When we need a new roof we will use them.
Description of Work: Cleaned and patched DuroLast roof on apt building

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Mr. Roofing Inc
Hello [Member name removed]; Thank you for your review and the opportunity to earn your business.

Donna F.
03/2015
5.0
roofing
  + -1 more
Carlos has taken over the business from his father who was not well. This is a old firm and most of the workers have been with them a long time. They are not a Union shop because the workers voted against it. They offer their workers a package of benefits. Carlos is well informed with the roofing materials currently available and will be happy to review them with my son and I when we are ready to put a new roof down. My son is concerned that they are not a Union shop especially as they will be working 3 floors above the ground. I was extremely impressed with Carlos and his knowledge and would like to work work with him.
Description of Work: He came by explained the process, checked the roof and explained the condition of the roof now and what He would recommended. We had 2 different roofers check our roof and they gave us pretty much the same review. It will need a new roof in about 2 years.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Roofing Inc
Thank you for your review and the opportunity to provide an estimate for you. Rest assured that we have everything in place to provide you an honest, comprehensive, and qualified roofing experience. We have sent our crews to OSHA certified safety training, we have $2 million general liability coverage and a $1 million dollar excess coverage. We comply with local building requirements and ultimately we want to do what is best for you because we depend on referrals. When the time comes and you are ready to consider a roofing contractor I am happy to meet you and your son to see if we are the right contractor for you. Happy Easter!

Nancy W.
09/2014
5.0
gutter repair, roofing
  + 0 more
Roberto was the project manager and he was professional, super nice and responsive to questions and comments, and my special requests for attention to detail. I am picky and take the stewardship of my home seriously. I got three bids prior to embarking on my roof project. Mr. Roofing's bid was a bit less than the most expensive bid, and was the most detailed and explanatory . Ricardo, the estimator, arrived punctually at my home and spent lots of time explaining things to me, he also answered some questions via e-mail that helped me understand the process better. I found him to be very pleasant and professional. I received phone calls from the office manager and the project supervisor prior to my job, everything was explained, I received informational mailings and phone calls to remind me of the upcoming date. I appreciate the professional attention to detail. I was treated like my business was important to Mr. Roofing and Co. Roberto and his crew arrived at the exact time they were due and got to work. The job took three days and they did a splendid job thanks to Roberto's diligence.. He told me "I am very picky". He is very much so and I really appreciate his attention to detail. I am sure no one likes to spend money on a new roof, I'd much rather spend it in the kitchen or the bathroom. However, I feel relieved that when it starts raining, I will be in good stead thanks to Mr. Roofing, a really great local company. Thanks Roberto!
Description of Work: New roof, gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Mr. Roofing Inc
Hello [name removed]; I am very excited to read your review because it describes our goal to provide an honest, comprehensive, and qualified service. I appreciate you taking the time to write in candid detail. Although we are not perfect, we strive to make sure our clients are happy with the experience and the final outcome.

Julia S.
09/2014
5.0
roofing
  + -1 more
Good experience. The were flexible and worked with us. Gave up 10% off because of Angie's List. The crew that came was great
Description of Work: replaced the roof

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Mr. Roofing Inc
Hello [member name removed], Thank you for using Angie's List as a resource. Thank you for posting a review of our service, we depend on word of mouth referrals. I am glad to read that you had a good experience in working with us - that is our ultimate goal.

Christopher L.
07/2014
5.0
roofing, skylights
  + 0 more
The service from Mr. Roofing from beginning to end was absolutely outstanding. Our first contact with Mr. Roofing was to set up an appointment through Maria. She was courteous and professional over the phone and set up an appointment with Jose. Jose subsequently came to our home to determine what we wanted to have done and also made recommendations. He thoroughly explained the different options available to us, i.e maintenance work, new roof, types of roofs available after performing measurements. After we selected Mr. Roofing to perform maintenance work vs. getting a new roof, Jose came to our house and thoroughly explain the contract and what we could expect throughout the entire process. We were very impressed with Jose and his concern that we understand what would happen. In addition, he also advised of a rebate for the Velux solar skylight to be purchased. On the day of the project, the Mr. Roofing team performed in a flawless maner. I believe the name of the foreman was also named Jose, but I cannot recall for sure. Anyway, the maintenance work on the roof was completed in half a day and at the end, Jose asked whether or not we had any questions, explained what had been done, and showed us how to operate the motorized skylight. A day later, I called Maria to obtain a separate receipt for the skylight which I needed to submit in order to obtain the rebate. The receipt was emailed to me toe following day. The entire process went very smoothly and we intend to use Mr. Roofing when our roof needs to be replaced. All of the individuals with whom we had contact at Mr. Roofing were outstanding and provided a very high level of customer service. If you have roofing needs, Mr. Roofing is the place to go.............they really care about the customer!!
Description of Work: Performed maintenance on roof and installed three skylights

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Mr. Roofing Inc
[member name removed]; I am delighted to read your review because of the hard work we all put into achieving a completely satisfied client! Thank you for taking the time to write a review of our service because we depend on referrals. Thank you for trusting us with your roofing and skylight project, we are grateful for the opportunity.

Darryl H.
06/2014
5.0
roofing
  + -1 more
They were always on time and friendly and answered all my questions. Everyone from the front office, estimators and the actual crew that were on site had great attitudes. The whole process went smoothly. They deserve the diamond rating that they have. Thank you Mr. Roofing!
Description of Work: They installed a new roofing system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,800

Response from Mr. Roofing Inc
[member name removed]; Thank you for finding us on Angie's List and for awarding us your project. I appreciate your review and recommendation of our service. Thank your taking the time to let the rest of the community know how your experience went with us; we depend on our clients' referrals and reviews. Carlos Rodriguez

S M.
04/2014
5.0
gutter cleaning
  + -1 more
As far as I can recall, everything turned out well. They were responsive when I called for scheduling, they did the work as specified, and they did a quality job. Ultimately, I had no issues with the service.
Description of Work: I purchased a Big Deal for them to clean my gutters.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

STEPHEN T.
04/2014
3.0
gutter cleaning
  + -1 more
He showed up and it turned out that the amount of roofing was negligible but he charged me anyway. He was done within a very short period of time. I only have like 15-20 ft of gutter. There were no extra charges. It was absurd that he would charge me for the little work he did.
Description of Work: I bought a Big Deal of $189 for Roof Maintenance Package with Gutter Cleaning from Mr. Roofing Inc. He cleaned out the gutter.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$189

Ken M.
12/2013
5.0
roofing, solar panels
  + 0 more
It was this month. It is relative because they partner with the company called Solar Universe. I could break it out by its one big deal. I guess, I would say that they were extremely upfront with the information and they were able to provide me lots of information so that I could make execute deficiency.
Description of Work: I ended up going with Mr. Roofing Inc. for solar panels and roofing services. They put on a new roof. They did both roof and solar for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Waiman C.
08/2013
5.0
gutter repair, roofing, skylights
  + 1 more
I contacted Mr. Roofing in June 2013, and I promptly got a call back from Carlos, the President. His next available appointment for an inspection/quote was a month out, and I booked it. I thought the wait was a bit long, but it gave me time to research other contractors, and become familiar with the process and pricing. When Carlos met us, we were very happy with his approach and explanation of his services. A few days later, we received a quote, and after some negotiations, we agreed on the scope of work, price and start date of the project. We chose Mr. Roofing over other contractors because: A) Family owned and operated B) Does not subcontract the work C) The company cares for its employees D) Highly rated in three sites: Angieslist, Yelp and Diamond Certified E) Quality work F) VELUX skylight 5 star certified A day before the project, I met with Roberto, the project manager. He thoroughly explained the project, what to expect and what we needed to do if we had feedback or concerns. He gave us his cell number and said : "Please don't hesitate to call me anytime to give me feedback about the work, and I'll make sure to take care it". And he sure did. Throughout the project, we gave him feedback, and it was quickly taken care of. The team performing the job arrived on time, and cleaned up everyday after their work. The team appeared genuinely happy with the work they do, and it was a fun team to work with. We have a dog, and they made sure she was comfortable. It was my first time replacing a roof, and yes, it was dusty, noisy and messy. But Roberto, Daniel and Jose made sure the inside of the home is covered and protected. Something to highlight about Mr. Roofing is their commitment to make us happy. Every feedback we had about the work was taken care of, and they went out of their way to ensure every issue was resolved. What I learned throughout this process is that feedback is KEY in getting the results I wanted. Mr. Roofing always listened and quickly acted on the feedback provided. I highly recommend Mr. Roofing.
Description of Work: New roof using IB roofing system. Installed 7 VELUX skylights and copper gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26,000

Response from Mr. Roofing Inc
[removed member name]; Thank you for taking the time to share your experience with the Angie's List community. Thank you for the opportunity to provide you with our services. We are delighted that you are happy with our work and the experience in working with us. The key was your disposition and understanding throughout the project. I appreciate the dialogue and constant communication - we like to check in with our clients to make sure all is well. It gives us an opportunity to discover any concerns our clients have and re-assure them that we will do as necessary to deliver as promised. Even when faced with challenges you were very understanding and receptive to the solutions we presented so that we could meet your expectations. Once again thank you kindly. Carlos Rodriguez

Timothy R.
07/2013
5.0
roofing, solar panels
  + 0 more
I am very happy and 100% satisfied with the professional engineering, work, and service from the team at Mr. Roofing. Mr Roofing (which also does business as part of Solar Universe) installed solar panels on my rooftop to produce about 90% of my electricity needs for at least the next 25 years. Aside from the environmental and financial benefits of owning and generating electricity from the sun, Mr. Roofing made it both cost-effective and easy to accomplish We obtained bids to install solar from a couple of different companies and the project estimate and bid from Solar Universe/Mr Roofing was the most complete and most competitively priced. While the systems proposed by the various project bids varied in details, I was able to calculate and get the best cost per Watt DC (minimum power generation guaranteed by contract) from Solar Universe and then we negotiated an increase in the size of the proposed system at cost of major components listed making it the best solar offer by far. While other companies offered to match the contract bid by Solar Universe, Mr Roofing had the best bid to start with and they beat their own good offer by being flexible and great to work with to increase the system capacity at cost. I borrowed from my 401k to invest in solar panels because no other asset offers immediate and guaranteed pay back every single day of the year for the next 25+ years. I chose Mr Roofing because my retirement dollars are my own hard-earned cash that need to be invested to make a return and pay for itself so that I can live more care-free in the future. From contract to materials acquisition to scheduling and installation, the work took about one month to complete. Other companies promised a faster turnaround time because they already had the panels and inverters in stock, but I was willing to wait for the right company with the right price. When the work was done it took only one day to complete the job. They were on-time, courteous, professional, bonded, and their workmanship was excellent. One hiccup that actually proves that Mr Roofing is dedicated to 100% customer satisfaction was an accidental slip late in the day by a worker who cracked a ceiling dry wall board. They immediately notified me when it happened and swore to correct the problem. The very next day they patched, retextured, and painted the whole ceiling to leave it better than before the accident happened. To top it off, when the Project Manager came to walk us through the online monitoring interface, manuals for our system components, and final inspection sign-offs he gave us a $100 gift card. Don't expect them to have such a nice accident with your installation, but you can rest assured that these guys are honest, comprehensive, and they have integrity.
Description of Work: Rooftop solar panel installation including very competitive bid, specification, engineering design, permitting, and follow-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Response from Mr. Roofing Inc
[member name removed]; I appreciate your honest and comprehensive review of our solar service. Thank you for taking the time to let the Angie's List community know of your experience working with us. I am happy that you performed your due diligence and that after all of your examination you chose us. I believe you made a very intelligent choice by installing rooftop solar on your house because it is certainly the best investment someone can make right now. As mentioned before we regret that everything didn't go as smooth as usual. Thank you for being understanding and trusting with us - regarding the remedy. While we are not perfect, we certainly do right by our clients so that they know we have their best interests at heart. Kind regards; Carlos Rodriguez

Edna and Sumi S.
07/2013
5.0
roofing
  + -1 more
The inspection scored 10 and that's the best you can get. They are incredibly good people. They explained everything and orchestrated everything real well. The clean up was okay. They gave us a 20 year warranty and also a 50 year warranty.
Description of Work: The came to do an inspection on our roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125,000

Response from Mr. Roofing Inc
[member name removed]; Thank you for taking the time to share your experience about our service. We work hard at training our staff to deliver the best experience possible. To protect you we register your warranty with the manufacturer so that you get the best coverage available. Thank you for the opportunity to provide our service.

Albert J.
05/2013
5.0
gutter cleaning, roofing
  + 0 more
They were fantastic. They were originally going to just clean the gutters, but when they went up to the roof, they found damaged shingles and repaired them.
Description of Work: I bought a Big Deal from them for roof maintenance and gutter cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Roofing Inc
[member name removed] Thank you for buying the gutter cleaning Big Deal we offered and for trusting our recommendations on the roof repairs we felt you should address. I am grateful for the opportunity and for you taking the time to review our service.

Danny R.
02/2013
5.0
chimney caps, gutter repair, roofing
  + 1 more
They did a excellent job from start to finish. Given the fact that I'm a engineering contractor myself for the past 36 years, that's a good compliment. I work with subcontractors in my business on a daily basis and I would recommend Mr. Roofing to anyone needing a roof replacement. AAA rating in my book. Danny A. Reynolds San Francisco, CA
Description of Work: Remove and replace tar and gravel house and garage roof, plywood sheathing gutters, downspouts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

Response from Mr. Roofing Inc
Member; Thank you for taking the time to review our service. I appreciate the compliment especially since you have 36 years of experience working with subcontractors! I am grateful for your recommendation of us. Kind regards, Carlos

Laurie B.
02/2013
5.0
roofing
  + -1 more
We got 4 bids for re-roofing a part of the roof and constructing a cricket to channel water that was pooling. Mr. Roofing was the lowest, partly because they did not recommend unnecessary work and partly because they were cheaper than others who bid exactly the same work. Their crew chief was very anxious to please and insisted on meeting personally to go over the job when they were finished to make sure we were satisfied. He also insisted that his crew not go through our house even though we offered to let them use the bathroom. The work was well done, and we are totally satisfied.
Description of Work: Mr. Roofing charges reasonable prices and cares about the customer
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,300

Response from Mr. Roofing Inc
Hello Member; I am delighted to read your review and appreciate your feedback. Our goal is that our clients are completely satisfied and to read your review using the exact words makes us very happy. Your property has some interesting architecture and details that required the proper attention of a professional. I also appreciate you recognizing our honest approach in our recommendations to our clients. Thank you for the opportunity!!

Kenny H.
01/2013
2.0
roofing
  + -1 more
This is just my opinion, your results may differ. I really didn't want to write a bad review, but I think I gave them enough chances to rectify the situation. Details below. My roof was leaking this past rainy season so I called Mr Roofing the day after Christmas to see if they could provide me with an estimate. They said the next time that they could come out was on January 18th, at 3pm. Most roofers were busy given the rainy season so I understood the delay. The person on the phone was very cordial and confirmed my address, phone number, and the date/time of the appointment. She said I would receive a phone call the day before to confirm the appointment. Since the estimate was going to happen when I was at work, I took the day off in advance for the appointment. A letter arrived a couple of days later with a brochure on a "successful construction investment." I thought that was a nice touch. The letter also confirmed the date and time of the appointment, on January 18th, at 3pm. A few weeks pass and I expected a call on January 17th, the day before my appointment, but they didn't call. I had I called them the morning of the 18th to see what was going on, and the person on the phone asked for my name and address. She said my appointment was actually on January 15th at 3pm. I asked her why the date didn't match with what I confirmed on the phone or the letter I received in the mail, and she said that's what was written down, and that the project advisor had already visited my house. I was berated at this point, because I took a day off of work and they didn't have the right date/time or phone number on file (they wrote down the wrong area code). She said she would ask the project advisor to give me a call back, and I had to give her my correct phone number. A couple of hours later a project advisor called me back and said his schedule changed because he had the flu. He said he tried giving me a call the day before the appointment (which wouldn't have worked for me anyway since I didn't ask for that day off), but he left a voice message (at the wrong phone number). After expressing my frustration he said he did take a look at my house on the 15th and had a recommendation, but wanted to know what other roofers had suggested first. I told him it was either replace the fascia boards or replace the dutch gutter system. He said he was going to suggest replacing the dutch gutter system, and would provide me a quote on the 19th (a Saturday). Under his direction I text messaged him my email address expecting a written quote on the 19th. Today is January 21st, and since my discussion with the project advisor, I still haven't received that written quote. I haven't received a phone call. I haven't even received an apology for wasting one of my days off (only two excuses -- the first was writing incorrect information on file, the second was having the flu and having to reschedule). Even if they call back or apologize, it's just too late. It's almost been a month since my initial contact with them and I still don't have a quote. Maybe my job was too small? Maybe they are too busy? I guess I'll never know.
Description of Work: Estimate for roof repair

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0


Response from Mr. Roofing Inc
Member; Please accept my apologies for your experience. The situation you described is not how we have built our business over the last 24 years. You have every reason to be upset. I really appreciate the feedback and this venue Angie's List provides because it helps us keep our team mates accountable for their role in our service. I have met with our admin staff and with our project advisors to see what additional training and support they need to be able to honor our commitment to each other and our customers. I left you a voicemail message and would be happy to meet with you personally or discuss over the phone any remedy you might see fit. Kind regards, Carlos Rodriguez
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Contact information

101 1st St, South San Francisco, CA 94080

http://www.mrroofing.net/south-san-francisco/

Service hours

Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
566386
Trade License Locale
California
Trade License Authority
California: Contractors
Trade License Expiration
02/28/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Gutters,
Gutter Cleaning,
Solar Panels,
Skylights,
Chimney Caps,
Roof Cleaning

FAQ

Mr. Roofing Inc is currently rated 4.7 overall out of 5.

Monday: 8:30 AM - 4:30 PM

Tuesday: 8:30 AM - 4:30 PM

Wednesday: 8:30 AM - 4:30 PM

Thursday: 8:30 AM - 4:30 PM

Friday: 8:30 AM - 4:30 PM

Mr. Roofing Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Mr. Roofing Inc offers free project estimates.
Yes, Mr. Roofing Inc offers eco-friendly accreditations.
No, Mr. Roofing Inc does not offer a senior discount.
No, Mr. Roofing Inc does not offer emergency services.
Yes, Mr. Roofing Inc offers warranties.
Mr. Roofing Inc offers the following services: Roofing, shingles, wood shakes, clay tile, metal, stone coated steel tile, slate, low slope roof systems, single ply roof membrane, seamless gutters systems, carpentry, chimney caps, gutter cleaning, roof cleaning, & siding, solar grid tied integration, solar installation, solar panels, & attic insulation.
Foam roofs

Contact information

101 1st St, South San Francisco, CA 94080

http://www.mrroofing.net/south-san-francisco/

Service hours

Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM