Atlas Heating & Ventilating Co

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Excellent!

George Tuck, the repair technician, got this repair right, the first time. And 14 months later, the pilot's still working fine. I know— I hired him while house-sitting for the homeowner. And regularly provide cleaning services for the owner. So I check the pilot every cleaning visit. George showed me what the pilot—and thermostat— should look like when operating properly. Love George's educational approach! Also efficient, warm and friendly. With a down-to-earth sense of humor. And as a woman, I felt safe alone in the house with him. Total trust. THE OPERATION COMPLETED — Cleaned pilot — Stripped and reconnected control wiring — Replaced generator cartridge — Re-lit pilot — Safe-tested the valve — Rechecked operation. Then rechecked. And rechecked again, to confirm that everything was operational and safe. HOW IT UNFOLDED I hired George not as the homeowner, but as the the owner's cleaning service. House-sitting for a two-month stretch, while the owner was touring Antarctica. I never suspected a problem w/ the pilot. Not until a general contractor-friend visited me at the house. He said the pilot sounded too loud. And the flame didn't look right. First I called PG&E. A technician came out immediately, confirming the pilot urgently needed repair. And turned off the pilot, meanwhile, for safety. I was nervous about hiring a repair service. I'd never owned a home. Never hired this type of service. And had zero knowledge about heaters or pilot lights. But the owner entrusted me with any emergencies or repairs, to handle at my discretion. And left me enough money to cover anything. Still, I asked the owner to handle this herself, upon her return. But she kindly reminded me she was in *Antarctica*. And preferred returning to a nice, *warm* house, thank you. Unfortunately, the owner could not remember whom she'd hired previously, for heater repairs. Maybe the cold was getting to her... But I'm a savvy consumer, so shopped around. And learned that AH&V is a family-owned-and-run- company. That matters to me. And every AH & V technician is an employee. Not contracted out. George himself has fixed heaters for AH&V plenty of years, as the great-grandson of the original owner, George Tuck. Again, the pilot's still working fine, 14 months post-repair.

Ordered $145 furnace servicing. In a few minutes of arriving the guy told my daughter he had capped the gas line because the furnace was full of cracks and needed replacement immediately! He told her to evacuate with her toddler and newborn and needless to say scared her to death. Within the hour Atlas sent me a proposal to replace the furnace for almost $3000. We had PGE check and we were told there was no evidence of any cracks, but they couldn't check CO levels (the Atlas guy hadn't measured) until Atlas reattached the gas lines. When I called Atlas they said it was the law to cap, though the PGE tech didn't think was true. Atlas wouldn't do it unless we could get an exact time appointment for PGE to be there too (of course PGE always only gives a 4 hr window) so Atlas wouldn't reattach the gas line. Plus they charged us $105 for 5 minutes capping the line. We finally called another respected company who reattached the gas line and checked EVERYTHING I.e. Took motor out and checked carbon monoxide levels and for gas leaks...and nothing was wrong. NO cracks! This was a horrific experience for my daughter and family who had just moved in and had to move in with us while this mess was straightened out. I always thought Atlas was a reputable company but it seems they just wanted to scare us Into purchasing a new furnace? By the way I spoke to someone who said he was the owner...and he said "oh customers usually don't call PGE to check! A nightmarish experience!

They were very thorough, made some adjustments for better efficiency, and gave advice. Very careful about not trackin dirt into house. I was very pleased with the service.

Atlas Heating gets 10 Stars! I had a pilot on a 50+ year old forced air furnace. I had been told before by another company, it needed to be replaced. Anyway, I had been away a few days and came home to a Frigidaire house that was below 50 degrees. No heat at 7:15pm! I called Atlas and within 45 minutes, George, a magician showed up. He knew all sorts of tricks to clean the rings, squirted water here and there, even blew air through some of the coils and within 45 minutes the job complete. Now for the best part. Our heater had not been working well for 5-6 years. Came to find out that when our back up thermostat located in the basement is ON the main thermostat upstairs , when operated, just blows hot air until it is manually shut OFF. This explains why we would roast and then, have to turn the heat off. We had another company come out and tell us we needed a new heater only 3 years ago. Well I'm keeping this heater and this company in mind the next time I ever have any heating needs!

They were punctual. They cleaned up as they went. They installed the heater and the guy came and cleaned up the ducts before they closed up the heater. They started at 10 am and they were out of here by 2. Everybody dodged getting a building permit and they said that I would have to pay for it if I wanted one. I had them get it. They were not really excited about doing that. The only problem the building inspector found after the installation when he came out was that they did not change a fuse on the heater and the new heater required a larger fuse. They had it fixed within a week.

They are very reliable. They do good work and give us good quotes. They don't try to gauge us. Their price is very competitive.

We choose Atlas from the reviews we read on Angies. I liked that they were family owned and doing business in the bay area for decades. They came out fast in peak season. We have a very old furnace and hoped not to have to replace it. They installed a new motor and the gas valve mechanism. We were very pleased not having to fork out thousands for a new heating system. Our very old furnace is running like new. Thumbs up for Atlas.

Atlas came recommended by a friend who was a contractor when my a/c failed. They helped me determine my HVAC needs, obtained all promised rebates and installed the new system. Part of what was needed was a rerouting of return ducts. They handled this at minimum cost, and it solved a circulation problem. The work was done well, the worker was careful not to track in dirt, and a callback was only required for one issue (condensation leak). When the leak couldn't be repaired, Atlas contacted the manufacturer's engineers, got a redesign plan and fixed the problem quickly at no extra charge. I am very satisfied with Atlas.

I can't say enough about the technician Sam. He jumped right in inspecting the furnace and found the problem after testing the componenets, a frozen motor. While repairing the motor, he explained the various components, how they work and why a little maintenance every year will keep it running for a long time. The motor fired right up, he changed the real dirty filter blocking the air flow, I had the wrong kind,and I'm back in business. Everyone was prompt, courteous, and up-beat providing a great customer service experience.

They are very efficient, know what they are doing, and the prices are very good. They do a great job.

The pilot light for our floor heater was out, so we called PGand E. PGand E came out and couldn't get the pilot light to stay lit and the tech told us he thought we needed a new pilot light generator. I called Atlas and made an appt for several days later. I was offered an appointment the next day, but that didn't fit my schedule. I was told someone would come between 12 and 2pm. I was told the service call would be $105 to start. George from Atlas showed up right at 12pm. He checked the heating unit in the hallway and the thermostat. He vacuumed the dust from the heater and then entered the crawl space under the house to inspect the unit. He installed a new pilot generator and came back to report what he had done. His work was thorough and our old heater is working!

It was an annual service for the furnace. It was $69 per furnace. They were great. They were very punctual. The technician was very helpful. I don't know how to judge the quality of their work because I don't know much about furnaces, but it seemed to be fine. I would definitely use them again in the future.

They did a wonderful job they were on time and friendly, the was no hassel and they price was very fair. I would use them again in the future.

My old furnace was on its way out, and was going to be very expensive to fix if it was even possible. I had several companies bid on this job, and Chris Tuck from Atlas really impressed me with his knowledge and honesty. They were also a slight bit cheaper than the other bids. They were able to start right away. He answered all of my questions carefully and honestly, and when he didn't know something he took notes and actually called me back with answers later. This kind of communication with contractors is really rare in my experience. In addition, when the job started, he made sure he was present at the start of the job to go over every detail with the installer, so there was no chance of any miscommunications with the installer. The tech was on-time, courteous, and clean. When the job was finished, he inspected it with me and the work was really good, everything was just as he said. He took the time to explain how the new thermostat worked and how to clean the Trane's filter. It's now 1 year later and the furnace is still doing great. Got my federal tax credit, PGand E rebate, and saving money every month on my gas bill. And my house is warmer too! It's very rare in the contracting industry to see a provider who is extremely competitive on price, and excellent at communication and follow-up, and works with high quality. I was very impressed by my experience with Atlas.

Arrived on time and performed the maintenance thoroughly and professionally. Diagnosed the source of an odd noise that the furnace was making. Advised me against replacing the noisy part immediately, as the eventual repair would be straightforward, would not necessarily be required for a long time, and could easily be performed when and if it became necessary.

It was fine. They checked it out. He was prompt and punctual. He knew the unit. He gave us a lot of information and explained everything. He was very informative. He charged exactly what he told us it was going to be.

Several months ago, I had a different company (not on Angie's list) come out to inspect my heater. It was determined that it was not venting properly, but the employee only replaced a part or wire. The pilot light repeatedly went out. When George from Atlas inspected it, he found the same problem, disassembled the whole heater and cleaned it thoroughly, and described the problem areas.

Received written estimate the next day, and work started and completed within a few days. I asked whether they take care of notifying the city re: inspection. It appears that they provide a temporary permit for another $125. It would probably have been better if I had contacted the city directly and saved the extra money for the temporary permit.

The appointment was scheduled the same week that I made the call and the service person arrived within the appointed window of time. He was thorough (as far as I could tell) and assured me it wouldn't cost me an "arm and a leg." He was correct. The furnace was back in service the same day of his visit.

The furnace was still working [fifty years old] but I wanted to upgrade to a more efficient model. Richard Goblirsch came to my house to give me an estimate, he explained all about the different furnaces and the installation procedure. Ray was the installer, he started on time 8:30. When I asked questions he explained exactly what he was doing. Richard stopped by twice during the day to see how the job was going. Ray was finished and all cleaned up by 4:30. The city inspector said they did an excellent job. Installed 8/6/07.

I had a lot of trouble finding the reason for my furnace not working properly. One contractor (the original installer) was unsuccessful, despite replacing some parts (unnecessarily, it turned out). Atlas came out (actually before our appointment date, because an opening had occurred), methodically worked through all the possibilities, and found the problems. Charges were very reasonable, considering the time spent. I would highly recommend them - very professional.

At last they came out to do an estimate for me regarding some duct work that I needed done. They were very professional on the phone. They did not charge for the estimate yet nevertheless took a good look at my system of duct work. Their recommendation was that I make a few changes using aluminum backed tape myself! In order words, I could do the work myself for next to nothing. I really appreciated their honesty. Moreover, I had some missing and quite old register covers. They said that I could come to their warehouse as they had some old registers there. When I did, they indeed did have the parts I needed. To my surprise, when I asked the cost they said "Free, as our insurance will not allow us to sell used parts." Boy was I impressed... a business that truly is honest and follows the golden rule. I plan on using them anytime I need heating or ventilation work.

THEY MADE THE PART THAT WE NEEDED AVAILABLE, RIGHT THERE AND THEN. AND THE COST WAS VERY REASONABLE. NOW WE HAVE OUR HEATING SYSTEM BACK DURING THE COLD NIGHTS.