ALL BAY SERVICE

We suspected that the evaporator needed replacement and asked All Bay to make sure that its technician would have the appropriate part with him on the first service call. Nevertheless, he appeared without the part and charged us $110 in labor and a $55 "trip charge" for a temporary fix (adding $30 worth of freon). $110 is the hourly rate, and All Bay rounds up all time to the next whole hour, even though the technician spent less than 1/2 hour in our home. Two weeks later, the technician reappeared with the necessary parts and installed them, along with $60 worth of freon. At our request, he waived a second $55 trip charge. But he charged us $440 for about 1-1/2 hours of labor. His explanation was that he did four hours worth of work in much less time, due to his exceptional skill. After we protested the labor charge to All Bay, it reduced the labor charge by one hour. While the refrigerator drawer cools again, we believe that the first service call was entirely unnecessary and that All Bay's method of calculating labor charges is grossly unfair to its customers.

There was no cost for the work because it was still under warranty. They were very responsive and professional when working on the stove. I would recommend them. They did a good job.

Fine - called this company after another couldn't do the work!

The charges seemed high. Service person was nice and personable, but didn't offer any solutions to the overall problem. It took a long time to get a service person to come out, scheduling was 10 days in advance. It would have been nice to have a more "emergency-water-leak" service. There are limited service people who are authorized for Subzero.

Very well. Repair person was on time. Work was performed well and problem was fixed. Kitchen was left clean.

All Bay only works on SubZero and Wolfe appliances. They are very polite and very informative. They also return calls promptly. If I buy another SubZero when this one dies, I would certainly call them.

This company fixes appliances with simple maintenance. I have a sub-zero refrigerator. They are honest about the repair work. I did have the work done July of this year. I was recommended to this company be University Electric.