APPLIANCE HOME REPAIR

At first they where very helpful and came on time to the first appointment and quickly diagnosed the broken part. However after that the service was incredibly poor. Here is a summery of their exceptionally bad service; They set up two appointments to install the new part. I had to call them each time when they simply didn't show up to both appointments. No apology given for making me stay at home for four hours waiting for them. They told me they didn't yet have the part and then blamed the parts service instead of taking responsibility. Everyday for four days I was promised a call with the status of the part. Each time I ended up having to call them at the end of the day. Each time they stated that the part was coming in the next day. Finally, on the last day they didn't show up to an appointment I called them and after listening to more excuses I was told that they ordered the wrong part and asked me to find the part number!?! I payed them 75 dollars to do a job they now asked of me. After that I told them that we were no longer doing business together and that I expected a check from them for the $75 I paid them the first day. Well it's being three weeks and guess what no check has arrived. They won't call you. They won't take responsibility. Ultimately they aren't going to help you.

I broke hinge to oven door. Carlos came to examine problem, identified what was necessary to fix it. Had to special order hinge. Carlos didn't require prepayment of the parts needed. When part came in, 3 days from initial service call, he called to arrange time to install new hinge. He came same day, right when promised, fixed oven in short time. I mentioned dishwasher was not level. He took dishwasher out from cabinet, leveled dishwasher, and put it back into cabinet. I was very happy with what Carlos did and how much he charged. I would definitely recommend Carlos to anyone that needs appliance repair. Thank you Carlos. Good job.

I really like this company and feel fortunate to have them here locally. Everything went very well, right from the time I spoke with them to make the appointment. I like that I talk directly with the family that does the work. The man I spoke with arranged a one-hour appointment window (not the four-hour type that Sears sets up and then doesn't keep) the next day -- which happened to be the day before Thanksgiving. It turned out that they were short handed that day so the technician didn't arrive within that window, but I got a very courteous phone call from them, apologizing for the delay and explaining the reason. The man I spoke with said the technician should arrive within a half hour, and he did. He checked all the dryer's systems, showed me the fried heating element, told me what it would cost to replace it, and did just what I needed him to do. He also cleaned out the dyer vent. As it happened, I was in the middle of a minor plumbing crisis and was worried that a poorly installed dishwasher might be the problem. He generously volunteered to check that out for me to make sure there was no current leak (and recommended that I contact the company that had installed it to fix the problem). I much appreciated that reassurance. Overall, this was among the best experiences I've ever had with appliance repair, and I highly recommend this company. They're excellent communicators, respectful, considerate, and skillful.

They are very honest, quick, and respectful.