Splash Pool, Spa and Stoves Inc

SEE ABOVE......DO NOT USE THEM

I contacted the company about mid May, 2012 to repair my spa pump. They said they'd be out "Thursday or Friday. They didn't come out when promised, didn't call and let me cool my heels waiting for them. After I called on Friday they said they'd be out on Monday, "first thing". When they hadn't shown by noon, I called and told they were else where but would come by later. They finally showed, extracted the pump and told me my heating unit wasn't up to code and needed a stack to vent properly. I had also discovered that the thermostat on the heater had gone bad and needed to be replaced. We also discovered a crack in one of the spa vents and the vent would have to be replaced. I consented to the work and was told it would take about a week to get the parts. Meantime I had drained the pool to clean an algae bloom caused by the bad thermostat.Called them after a week to see the status of the parts and was told that they hadn't been ordered yet. Seems the owner had a problem with his septic system and was working on that. I sympathised, but had my own deadline. They said they'd be out in a couple of days. Another 5 days went by, I called again. was told the owner wasn't available but his helper would come and replace the spa vent so I could refill the pool completely and run the filter. This man came a few days later and didn't know the schedule for my other repairs. It was a total of about three weeks before the owner came back to install the spa pump and the heater vent and thermostat. Next day I noticed the spa pipe connections were leaking. Called. He came three days later, put in a new coupling and told me to call the office to get charged for the parts. (I didn't) Turned on the water the next day after the glue set and found he hadn't bothered to tighten the connector. I did that myself. Two weeks later the place was rented. Some time later the renter started using the pool/spa and left the spa pump running. That shouldn't have been a problem but the fittings sprung a leak again and about half the water was pumped out of the pool. This time the management company called. It again took about a week before they came and they didn't call ahead, so no one was home. The renter had discovered that the toggle switch to turn on the heater had come off and had wanted "Splash" to repair it while there. Splash was called the next day and said they would come out and repair the switch. That was the last week in July. We're still waiting!!!

I had a good experience with them. They were punctual and professional.

Excellent job. Very conscientious. I will use them again.