FRONTIER PROPERTY MANAGEMENT

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Frontier Property management never disclosed some salient details of our business relationship. They never provided me with a copy of the tenant's lease which stated that there was no grace period for the tenant. I'm accustomed to allowing a tenant a three day grace period to accommodate weekend deposits or other income anomalies to the tenant. Frontier charges a 10% penalty (in my case, $145) which they immediately take out of the landlord's portion of the rent. They never advised me that that was their policy. So unexpectedly, my income is reduced by $145. Then when they get the penalty payment from the tenant, they return the money they took out of the rent to the landlord but keep the extra $145 for themselves. Now who was the most inconvenienced here, them or the landlord? In my case, their accounting department was so inept they took the money out of rent due me a second time, even though the tenant wasn't late, put it back in, as rent, charged me a management fee on it, took it out again. It took three months to straighten it out. And no money due a landlord is ever returned in the next business day or two. No, it has to wait till the tenth of the following month. At the end of one year, my tenant informed me he was moving. I did not renew my contract with Frontier Property Management, nor did I extend it. I asked for all monies held in my account with them to be returned to me. That was May 15. A week went by and nothing happened. Phone messages left were not returned in a timely manner or not at all and multiple calls had to be made. The excuse was: We have to clean out the file and yours is not the only one. Two weeks went by and they're still cleaning out the files. Finally on May 31 my 'contingency' fund is returned to me but not the tenant's security deposit. I call again and they claim they deposited it to my bank "within minutes" of the other deposit. I told them I'm looking at my account now: It's not there. They said they'd track it. I didn't hear from them again that Friday so called again on Monday. "Oh, it seems they didn't deposit it after all. It'll be in the account no later than midnight on Tuesday." It finally showed up the afternoon of Wednesday the 5th of June. I would never do business with these people again. Their accounting is atrocious. Their disclosure is far from complete. Their customer service sucks. And personally, I think a 10% penalty on monthly rent is outrageous.