The cork floors are a mess. As soon as we moved into the house, we noticed that the cork floors absorb dirt. Benjamin has delayed and dodged correcting the problem to the point that it is apparent that he has no intention of making this right. He took floors that had a serviceable finish on them, and gave us floors that look filthy all of the time.
Description of Work: Benjamin refinished the hardwood floors throughout our house, including cork floors in three bedrooms.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Response from Benjamin's Hardwood Floors
Project was completed without problems until client had other work done on cork area flooring. Same finish used throughout house (entry,sitting room, living room, dining room without a problem.) I returned and solved what was causing the problem and client chose not to invest in resolving there problem. Please also note it was six to seven months after completion before there was a complaint. I responded in a timely manor and clearly showed what it would take to correct their error while dealing with the passing of my life partner. It's sad when others chose not to take responsibility for error they cause and expect others to work for free to resolve them. Referral have been the main component in a long lasting career which has completed work international in Five countries along with being the first to receive multi-design award from my peers. Grading sheet by clients overwhelmingly have enjoyed timely service and would reuse us again. Benjamin
carolyn B.
06/2009
5.0
flooring contractor, hardwood floor
+ 0 more
I contacted Mr. McAdoo and advised him I needed an estimate asap to have my floors refinished. He was at my home with 24 hours to review the worked needed. I received a written breakdown down of cost and time needed to complete the job the next day and work started 1 1/2 weeks later. What I like best was the workers made sure that the dust from the sanding did not go from room to room and advised me what to expect while they was working. Mr McAdoo kept me informed of the status of the job so that I could advised my decorator when she could return to the house to complete her work. I LOVE MY FLOORS!!!!!!! I have received so many compliments that I knew I had to share the great flooring find with everyone else!!!!
Description of Work: Living room, Dining room, Den, and hallways sanded and refinished.
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Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
Benjamin's Hardwood Floors is currently rated 3 overall out of 5.
Benjamin's Hardwood Floors accepts the following forms of payment: Check,PayPal