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Code29 Formerly ITz Solved

Computer Repair, Computer Sales, Internet Service,

About us

Customer service is the highest priority at Code29. We're here to serve you, not just your computers. In 2011 Scott and Sharon Smeltzer, owners of On-site Tech Support, purchased ITz Solved. In 2012 we moved the offices to Solana Beach and chnged the name to Code29. Our Vision Our vision is to provide computer support tailored to each individual client delivered with honesty and a smile. We're more than just a computer repair company, we provide critical IT and computer support so you can focus on what's important to you, not your computer problems. Our Promise Code29 ffers high quality computer repair and support with a 30 day guarantee on our service. You can feel confident that your computer will be handled by experts with collectively over 50 years of experience. We promise to go above and beyond your expectations every time. If for some reason you are unsatisfied with our service please contact us, and we will do everything possible to clear up any problems in a timely manner.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

computer repair, laptop repair, it consulting, hard drive data recovery, computer problems, , server problems, computer consulting, operating system installation, hardware problems, software problems, iphone screen replacement, ipadscreen replacement, laptop screen replacement.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Maura L.
03/2012
1.0
computer repair
  + -1 more
My computer was dusty inside. I had vacuumed as much as I could. They blew the dust in the correct way, at first, from the inside of the CPU. That was appropriate and I was fine with that work. Then, I watched the guy, blow the heat sink where the fan is where most of the dust was. That dust was not harming the computer at all. I guess he decided to clean out the heat sink. At first he started to do this appropriately by blowing it from the inside CPU to the outside. He didn’t understand that it didn’t matter that the dust in the heat sink was there. He started to blow from the outside to the CPU. That killed my computer, it is completely dead. I could not prove anything, so I just asked for my money back. They did give me my money back that I paid them, minus $50.00. This work was on an expensive Apple computer, I had paid $2500.00 just for the CPU. I took my CPU to them and they did the cleaning in their parking. Brian seemed to care more about their bigger clients. He seemed clear that he did not care about my computer from the beginning. He was unfriendly and uninterested.
Description of Work: Their service was very bad. They destroyed my computer.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Response from Code29 Formerly ITz Solved
Hi Member, My name is Scott and I purchased the company in August 2011 and as much as I wish this review weren't true, I have to believe it is. Over the past 6 months you wouldn't beleive the stories I have heard about thier service. Of course if we had known all this before we bought it . . . Live and learn. In January we changed the name to CODE29 to try to get away from ITz Solved and their reputation. We also cnaged the phone number and moved the shop to a brand new retail storefront on Stevens in Solana Beach to get away from the rat hole they called an office. I have run successful a successful computer repair company in San Diego since 2004 and I am giving you my personal guarantee that service like you received from Jake and Brian at ITz Solved will never happen at my shop. If you are willing to give us another try I will give you your next service FREE.

    Contact information

    616 Stevens Ave, Solana Beach, CA 92075

    www.code29.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales,
    Internet Service,
    Computer Training

    FAQ

    Code29 Formerly ITz Solved is currently rated 1 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Code29 Formerly ITz Solved accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Code29 Formerly ITz Solved does not offer free project estimates.
    No, Code29 Formerly ITz Solved does not offer eco-friendly accreditations.
    No, Code29 Formerly ITz Solved does not offer a senior discount.
    Yes, Code29 Formerly ITz Solved offers emergency services.
    Yes, Code29 Formerly ITz Solved offers warranties.
    Code29 Formerly ITz Solved offers the following services: computer repair, laptop repair, it consulting, hard drive data recovery, computer problems, , server problems, computer consulting, operating system installation, hardware problems, software problems, iphone screen replacement, ipadscreen replacement, laptop screen replacement.

    Contact information

    616 Stevens Ave, Solana Beach, CA 92075

    www.code29.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM