Sketchley & Mason Inc

The service was good, the staff was very good, they left the area clean and they were on time.

There was water on our carpet in our master bathroom and there was a break in our guest bathroom in the wall. He removed the medicine cabinet and replaced the broken pipe. The service was very good. We called and within the hour he was here. He left the area reasonably clean given the circumstances. He was pretty prompt.

unknown

They were a little slow to respond, due to staffing problems. But when he came, Bill was very professional and quick.

They came out but realized it was too specific of a tankless water heater. So they actually tracked down someone right then and there who came out right away and assisted me. So the fact that they helped me find someone else was fabulous.

We've had a problem for years with one side of the house's sewer. I'd snake it every few months and we were fine. Then it became every month, every week and every day. O/K time to fix it. Called out a couple of the Rooter companies in the area to get guesstimates. $1600 and $1900 to dig and cut out a section of pipe that was root bound just outside one of the bathrooms, then install a 2 way clean out manifold. Seemed VERY pricey, so I checked prices on the fittings at Home Depot and found the parts were about a hundred bucks. Now it seemed I was about to get ripped off. Called this local company, Sketchley & Mason Plumbing. Jeff came out and assessed the problem. He seemed very knowledgeable and familiar with the situation. He said to save money I could dig the hole and he would stop by and fix the problem when I was ready. O/K a couple hours of digging and refilling the hole. Not bad and I got to drink beer while doing it. He came by, spent 2 hours cutting out the old section of clay pipe, pulling a root ball out that was 4in thick and at least 5ft long, then making the 2 way clean out system and installing it. Saved me over $1000!!!! A more honest, knowledgeable person I could NOT have asked for. SKETCHLEY & MASON PLUMBING, they're the S**T(plumbing joke). Sewer flow is good!! THANKS!!!!!!

We were looking to put on a second bathroom. It would have been receiving a toilet and moving some lines, put in a sink. So, it was not a small job. But we were still able to find another provider that will able to do for that. The service that he was offering was quite nice and he was very personable which I believe is the owner. I did not really have any other companies other than the price. That was a brilliant discount.

unknown

Unbelievable! I left a message on Monday evening (after hours) about the water heater leaking and that we would need a new one. Since they had put the old one in many years ago, I knew that they would be able to handle this very difficult installation. Bill called the next morning and arranged the schedule so that by noon and four guys later the water heater was installed and we were very happy! I can't thank them enough for all the work, because I know that this was not an easy job! The cleanup was great and there was no mess for me to take care of later. Considering all that needed to be done, I felt the fee was fair. Can't say enough good things about all of them!

On Dec.7, 2014 I made a verbal agreement with Jeff Riddle, the owner of Sketchley and Mason, Inc., to begin work on the repair of my area drains. He said he couldn?t start the project till around the middle of Dec. He also said he would give me a discount on cameraing the drains. And said I could hire my gardener to dig the needed trenches to save money. On 12-10-14 he sent his employee, Bill, to check what needed to be done on my area drains. Bill sent Rob to camera the drains on 12-13-14, at the cost of $150.00. Each time I had contact with these two employees, I was told they could begin the job around the end of Dec. And both seemed to not like Jeff?s ?deal? with me: They constantly reminded me of their hourly wages and prices, as though I were a welfare case, and would continue to take skin off their backs with more expected discounts. Bill told me to let him know when I had dug the trenches so he, the Supervisor, could come out and draw up the final plan. So around 12/16/14 I called him to set up this visit. Dec. 20, a Friday, was the only day he could come. He let me know this visit would cost me $100.00, and I agreed to pay him. (BTW, I accommodated Bill, though Friday is my gardeners' day and I needed to be overseeing what they were doing.) But when that date came, Bill sent his underling, instead. And about all he, Rob, did was to look at the job site a bit and then write out in words the verbal estimate I had already heard a number of times from him and Bill. Then he charged me $85.00, his rate for coming out. After that he then let me know my job could not be started till the end of January!! I was beginning to see that I was being put on the back burner till if and when a more lucrative job did not come first for this plumbing company. So I checked my assumption out by giving them even till Feb. 6th to make good on their word. But not once in all this time did they get back to me. Meanwhile my yard sat with gaping trenches, the ground drying out and my plants dying, while I waited for Sketchley and Mason to begin the area drain repairs. Had I known they would not be able to start my desperately-needed area-drain job till ?the end of Jan.,? about two months from when I first called Jeff, I would never have had anyone come out at all. And I certainly would NOT have paid his underling to come just to give me a written bid! (Besides, Jeff told me ?the Estimate? for the job was free. And it should have been written out by the first time Bill came.) Furthermore, I could get free camera inspections done by other plumbers scaring up jobs. But because a mutual acquaintance had recommended Jeff, and because Jeff?s company had been the best one I had gotten a Bid from, I chose to pay him to camera my drains. In the end, Jeff?s company cost me an added $235.00 over and above the cost of having to call a different plumbing company to do my job. When I called Jeff on Feb.6 to complain about the unnecessary $85.00 charge, etc., he said he would get back to me. Instead he had Bill call me ? so more Round-Robin! Bill woke me at 7:20 AM the next morning. He was so irate that I would dare to voice a complaint to his boss that he wouldn?t let me have a word in edgewise. I had to butt in to say anything and even then Bill just repeated himself for the 3rd time, and ignored what I tried to explain. So I gave up and hung up on him. I re-called Jeff that evening. I was taken aback by his response: He recapitulated a story given him by Bill and Rob (to clean their slate) that not only denigrated me, but is the most preposterous and paranoid tale I have ever heard! Suffice it to say, I have filed a complaint with Visa to get back the $85.00 unfairly charged by Jeff?s employees. (It was bad enough that they took my time and money to start the job, by cameraing the drains, etc., then did not keep their word as to the start date. But after that they simply left me holding the bag for the next who-knows-how-long-it-would-be before they might ever start my job! So the least they could do is return the $85.00 they charged for a misrepresented and unnecessary trip!

When we need a plumber, Sketchley & Mason is on our short 'go to' list.

We called. He came. He fixed it. We paid. Nice guy. Knew what he was doing.

I use them all the time. He hasn't sent me a bill yet. He is very good. I found him very courteous and as compared to the work he was doing. We have used him for years and we will use him again in the future.

During a bathroom renovation we received bids for work to be done from three or four plumbers in total. Sketchley & Mason were next to the least expensive. We were impressed with the professionalism and honesty of our first meeting with Peter, who actually showed up on time. Work (removal of old cast iron tub and installing a new cast iron tub, plumbing fixtures for tub/shower (valve and trim), installing vanity plumbing (including adjusting location of pipes) was scheduled a short time later and was performed neatly, and in a timely manner. The estimate we were given was in a price range from $650 to $850. Can you believe we were actually billed for the lesser amount? We have had a few occasions since to use their services for clogged drains, etc., and just like previous experiences, they were on time, cleaned up after work was done, and were very reasonable for charges.

The job was an interesting mystery...and went well. We spent two very cold nights, but that was unavoidable, certainly nobody's fault except the carpet guy, and my wife and I got to snuggle. This plumbing company's prices are fair -- less per hour than what the larger companies charge. We've already called Sketchley & Mason back again to take care of a different, smaller problem. We recommend them.

They are great, they showed up on time, got things done in a timely manner, if they are going to be running late they let you know....what ever it is they seem to be on top of it.

Pete is great, and is usually who we call. Prices varies depending on the jobs.

I was very happy with the level of service I got from Sketchley and Mason. It is nice I can use my bathtubs again. They were very quick with repair and cleaned up the mess. They also have a very good crew and are affordable on their repair.

I felt that this company's prices were very good. I cannot remember what I paid them for this work but I remember feeling like I got a price that was more than fair. I felt that they had good business skills. They communicated with me effectively and did very neat work. I would have to say that they are an A plus company, in retrospect.

They did a really nice job on it. They had actually done almost the same exact job at my mother in law's home so I knew they did good work. We have not had any gas leaks and the fireplace works fine. There was no damage to my home from the installation of the piping because they were very careful.

There are no problems here. In fact, we have had the guys out to do several other projects since this one. They are always on time and always prepared for the work at hand. The new meter makes it possible for us to be billed only for the water actually used in our house and not any outside usage. Our meter has paid for itself in water bill savings. I will continue to call them for any plumbing jobs which may arise.

I have relied on them for plumbing service numerous times and have always been completely happy. The prices are reasonable and fair as you never have to worry about price gauging. This last job was done in a day. They had the dirt filled back in and my yard cleaned up before they left.

Everything went just fine. This company was very good. We had no problems with any one on one dealings with anyone. They guy who did the work represented himself and the company very well. He really new exactly what he was doing. He worked at a descent pace as to make sure he did the job right. When he was finished he waited for a little bit to make sure there were no leaks. We have had no problems with the work he did.

I believe them to be a very reputable company to do business with. They were able to get the job done in no time at all. It is working fine so we have no complaints on the service, parts or people involved. I would have no problem using them again.

I'M VERY PLEASED. I'VE USED THEM FOR TEN YEARS NOW. I TRUST THEM BECAUSE I KNOW IF THEY DON'T DO THE JOB RIGHT THE FIRST TIME, THEY'LL COME BACK AND FIX IT. I DON'T HAVE TO BE HOME WHEN THEY COME BECAUSE I'VE KNOWN THEM FOR TEN YEARS.