Simi Valley

OUR DOG TANK IS 14 YEARS OLD AND HAS TROUBLE WALKING ON TILE FLOOR, JUST LIKE MY 86 YEAR OLD MOTHER. WE TOOK HIM IN FOR GROOMING AND HE WALKED IN FIND ON THE PAVEMENT AND IT WASN'T UNTIL HE GOT TO THE TILE FLOOR THAT THE STARTED SLIPPING AND SLIDEING. GROOMING MANAGER, TRISHA, WHO I HAD NEVER SEEN BEFORE, STATED THAT IF HE COULDN'T WALK OR STAND THAT THEY COULDN' TAKE HIM. WE EXPLAINED THAT IT IS ONLY ON TILE FLOOR AND HE WAS FINE. YES THEY WOULD NEED TO BE A LITTLE PATIENT WITH HIM WHEN IT CAME TO GROOMING BECAUSE OF HIS AGE, HE COULDN'T STAND FOR LONG PERIODS OF TIME, A SERVICE FOR WHICH WE HAVE TIPPED VERY WELL FOR IN THE PAST. AS THE GROOMER PROCEEDED TO WALK HIM TO THE BACK, HE DID JUST FIND ONCE THEY HIT THE CEMENT FLOOR. 1300 WE GET A CALL, THEY COULDN'T CONTINUE TO GROOM HIM BECAUSE HE KEPT SITTING DOWN, COULD WE COME AND GET HIM, AND OH YEAR, THERE WOULD BE NO COST TODAY. NOTHING COULD PREPARE US FOR WHAT WE FOUND. HE HAD LONG HAIR, SHORT HAIR, GAPS, NICKS..HE WAS AN ABSOLUTE MESS...THEY DIDN'T EVEN ATTEMPT TO CLEAN HIM UP OR BRUSH OFF THE LOOSE HAIR. I AKSED THE GROOMING MANAGER FOR HER NAME, AND APPARENTLY SHE ONLY HAS ONE. I THEN ASKED FOR THE STORE MANAGER, WHO APPARENTLY WAS AWAITING MY ARRIVAL. WHILE WE WERE PICKING TANK UP ANOTHER CUSTOMER CAME IN WHO HAD A COUPLD OF LITTLE NIPPY DOGS THAT SHE HAD BEEN BRINGGING FOR YEARS AND HAD ALWAYS MUZZLED THEM FOR THE GROOMER...'THRISHA' TOLD THEM THAT THIS WAS A GAINST POLICY AND IF THEY BITE THEY WOULD NOT TAKE THEM...THE SERVICE WAS TERRIBLE, THE JOB WAS TERRIBLE THE MANAGEMENT WAS TERRIBLE...NEVER EVER AGAIN WILL I SHOP IN THIS OR ANY PETSMART STORE...