At Mommy & Me Cleaning the owner Aida is not organized, professional, and does not return calls. She makes it very difficult to enjoy the service provided. House cleaning is supposed to make life easier not more stressful! While the service/cleaning crew does a good job. I've been happy with them. Its a shame Aida doesn't run the business well.
Description of Work: House Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$70
Response from Mommy & Me Cleaning, Inc
We appreciate your review and wish that you could have enjoyed every cleaning experience. Unfortunately, the review does not accurately reflect the many conversations that were had with your wife. [name removed] lacked flexibility with scheduling and Aida always made her best effort to arrange a time that worked, but even then [name removed] was not satisfied. In addition, [name removed] constantly would call us after the services to complain and on more than one occasion a discount was given. I never wish to part with my clients, but under these circumstances I think this was what was best for both parties.
Lisa M.
04/2011
1.0
house cleaning
+ -1 more
If there was a grade lower than F they would deserve it. Because of the vast amount of things that have been found that are wrong I will list only the highlights. A couple days before the appointment they called to say they were not able to come in the morning so reluctantly we agreed on 1 pm. At 12:45 we were called and informed they were running late and did not arrive until 2:15. They had to be told to vacuum the couch, clean the baseboards, blinds and walls. No lampshades dusted. Top of fridge filthy (did not require cleaning inside). Blinds cleaned with something that got all over the windows (which were never cleaned) and the sides of the walls. Shower tile not touched at all. Doors not dusted, edge of carpet along baseboard not vacuumed. Fridge and Stove not moved. And now for our favorite thing that was just discovered, a sculpture that was only half dusted. We took it off its shelf to move it and the back half was covered in old dust. That is the ultimate in laziness. After inspecting the lack of job they performed, they did not deserve $1.50 let alone $150.00.
Description of Work: They were contracted to clean our home. They were told beforehand of its filth factor, the necessity for 1 room to be cleaned first for transfer of cats so they would be able to clean the rest of the house without interruption. We were told there would be a crew of 4 including 1 man so the stove and fridge could be moved out and cleaned behind. We made it clear that walls and baseboards be cleaned, windows washed and the need for thorough vacuuming.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Stephen C.
08/2007
4.0
house cleaning
+ -1 more
They cleaned for about 2 hours, maybe a little more. Four of them worked on the house and they were very friendly and professional. And inexpensive. But I got what I paid for. When they left, the kitchen floor was a bit sticky, they didn't fully dust, and not everything was truly clean, like one of our toilets. Other services I have used cost four times as much and the house was cleaner, but these other services seemed too expensive. These guys were very reasonably priced but I would have liked just a little more attention to detail. Also, after scheduling an appointment, they called to see if I could move it back a few hours. I left them a message that I could, but I asked them to call me back and confirm. They never did, despite me leaving a second message. Also, they were late. (None of these services have ever been on time). For what you pay for-a good once over-it's worth it, but I would not hire them again for serious cleaning.
Description of Work: Did a basic house cleaning of a 4 bedroom, 4.5 bath house.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
JUDY G.
05/2006
4.0
house cleaning
+ -1 more
They did a good job cleaning and were very reasonably priced at $15 per person per hour. 3 people came to my house and were in and out in a few hours. The only negative was they have been late on both visits (about an hour).
Description of Work: House cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0
Yes, I recommend this pro
$135
PAULA J.
10/2005
5.0
house cleaning
+ -1 more
VERY COURTEOUS. ALWAYS HAVE SMILES ON THEIR FACES. THEY DO EXTRA THINGS IF YOU ASK THEM TO. MY HOUSE ALWAYS LOOK SO NICE WHEN THEY ARE DONE. THE PRICE IS THE BEST I HAVE EVER FOUND. I HAVE HAD A LOT OF OTHER CLEANING PEOPLE. JENNY'S IS THE BEST.
Description of Work: VACUUMING, DUSTING, MOP FLOORS, CLEAN BATHROOMS, CHANGE SHEETS ON BEDS, CLEAN REFRIGERATOR, CLEAN MINI BLINDS, CLEAN BASEBOARDS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
LEANNE S.
10/2005
5.0
house cleaning
+ -1 more
ANNA IS THE OWNER OF THE COMPANY AND SHE COORDINATES THE SCHEDULES. USUALLY THERE ARE 3 EMPLOYEES THAT ARRIVE TO CLEAN MY HOUSE. THEY DO A GREAT JOB!!! I HAVE NEVER BEEN HAPPIER AND WOULD RECOMMEND JENNY'S CLEANING SERVICE. THE PRICE IS RIGHT.
Description of Work: HOUSE CLEANING SERVICE EVERY OTHER WEEK. USUALLY THERE ARE 3 WORKING FOR AT LEAST 2 TO 3 HOURS.
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Service Categories
House Cleaning
FAQ
Mommy & Me Cleaning, Inc is currently rated 3.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Mommy & Me Cleaning, Inc accepts the following forms of payment: Check
No, Mommy & Me Cleaning, Inc does not offer free project estimates.
No, Mommy & Me Cleaning, Inc does not offer eco-friendly accreditations.
No, Mommy & Me Cleaning, Inc does not offer a senior discount.
Yes, Mommy & Me Cleaning, Inc offers emergency services.
No, Mommy & Me Cleaning, Inc does not offer warranties.
Mommy & Me Cleaning, Inc offers the following services: Housecleaning