Wrought Iron, General Remodeling, Finished Carpentry and Woodworking
About us
M&M Stairs a custom stair builder throughout Southern California for over 30 years. Quality craftsmanship & superior customer service gauranteed!
Business highlights
35 years of trusted experience
Services we offer
We provide complete design and installation of the following: Curved handrails, solid wood treads, banisters, spindles, wood railings, wrought iron spindles, wrought iron balusters, ect...
Called M and M Stairs on 13 Oct 2015 and talked with Twila. She said they were busy and could not schedule any appointments that week. Due to my schedule, an appointment was made for 27 Oct 2015. The appointment time was set at 6 pm, because her husband did the estimating and installation. My wife and I waited until 7 pm, they never showed for the appointment. Twila never called to say they would be late or apologize or re-schedule.
Description of Work: We wanted to change a carpeted staircase to all wood. M and M Stairs never showed for the appointment. Never called to apologize or re-schedule.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Danielle H.
10/2015
2.0
wrought iron
+ -1 more
We got an estimate and actually planned to have M & M Stairs come out to replace the spindles on our staircase. Mark, who came to give the estimate was great and showed me options and gave me suggestions on what we could do. However, we had so much trouble moving forward with the office person,Twila. She didn't return phone calls or emails and actually didn't show for an appointment we had set up to get samples for a designer. I offered to pick them up when I was in Simi Valley but Twila said she needed time to find them and would drop them off. Well, I showed up to the appointment at my newly purchased house and she didn't show up! We would have used this company and quickly put in the wrought iron, but it took so long to get responses, that we fell way behind schedule and had to move forward with carpet and floors without doing the wrought iron. We didn't have time to restart the process of finding wrought iron with a new contractor because we needed to get carpet in on the stairwell. My order wasn't that big and I'm sure there were other bigger clients that demanded their attention, but they really messed up my plans to get wrought iron on my staircase.
Description of Work: They came to give us an estimate for replacing wood spindles to wrought iron. We were going to move forward with them but just needed to iron out details about design. The person who came for the estimate was great, but after he handed me over to the office, it all went downhill.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Korie S.
07/2013
5.0
remodeling, wrought iron
+ 0 more
The only downfall was the slight smell from the glue. He warned me of the unusual smell, but it was very strong and has lingered. Everything else was great.
Description of Work: They installed wrought iron spindles in our banister.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Wrought Iron,
General Remodeling,
Finished Carpentry and Woodworking
FAQ
M & M Stairs is currently rated 3.3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:30 PM
M & M Stairs accepts the following forms of payment: Check
Yes, M & M Stairs offers free project estimates.
No, M & M Stairs does not offer eco-friendly accreditations.
No, M & M Stairs does not offer a senior discount.
No, M & M Stairs does not offer emergency services.
No, M & M Stairs does not offer warranties.
M & M Stairs offers the following services: We provide complete design and installation of the following: Curved handrails, solid wood treads, banisters, spindles, wood railings, wrought iron spindles, wrought iron balusters, ect...