All Valley Air Heating and Air Conditioning

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They were prompt about getting back to me and scheduling. I'd bought a "deal" from them. The service was brief and informative. Would call them again.

Jeff and Spencer showed up at my home at 9:15am on 9/14/15 (Note: 2 people in 2 trucks). Jeff announced their arrival by telephoning from the truck…outside my house. One asked “what was my concern.” I stated the air was not cool enough. I also told them that there was a power outage the day before. We went to the A/C unit in the back yard. Spencer removed the rectangular panel and stated that the capacitor was broken (bulging from the top). Jeff announced that they could not do the inspection because of the broken capacitor. He said the capacitor costs $265.00. I was caught. (Note: The temperature all week was 100 degrees plus.) I said to put it in. Note: Jeff NEVER suggested to temporarily replace the capacitor to do the inspection, then remove it, afterwards...a 5-minute task. He came back with a like capacitor model. Spencer went back to get a wider one. Spencer cut the metal to get the wider capacitor to fit. Spencer then took measurements regarding the amount of freon. Using 2 containers and a scale, Spencer said that he put 5 pounds of freon in. Jeff said that my unit holds 17+ pounds. Jeff went into the house to check the airflow. He returned outside. They gathered their items and went to their trucks. Jeff returned to my house. We sat at my dining room table. He gave me a bill for $515.00. On that bill, he charged me $265.00 for the run capacitor, $250.00 for 5 lbs of freon ($50.00 per pound). He deducted $100.00 as a teacher discount and $36.00 “because.” I gave him my VISA card. He said if I used the VISA card, he would have to charge me $9.00 extra. Still in payment shock, I wrote him a check in the full amount (Note: On the receipt, the VISA card logo is printed on the top right). When they left, I read reviews on Angie’s List: 5 months ago, B. Frank wrote one on the capacitor. He said, “if a serviceman comes on your property and wants to charge you more than $150.00, tell him to leave.” The capacitor is between $4-$10.00 at Home Depot. I feel taken and wronged. I understand that “No good deed goes unpunished” and am grateful for the $136.00 discount. However, if this company operated in an ethical and professional manner, no discount would be necessary I do not trust them. I do not trust their whole performance of filling my unit with freon. I question why Spencer cut the metal inside the panel. Was the fatter capacitor cheaper? More available in his truck? It is a horrible feeling to be taken by people when you are at their mercy. I want just charges for materials and services rendered. Was I charged extra because 2 people showed up? Was I charged extra for their time and labor, twice? Was I charged extra to pay for their gasoline from Simi Valley to Encino? Everyone has to make a living…but not like this! Please help me get some monies returned. I do not have the assistance I would have had had I paid with my VISA card as I wanted to. Thank you.

I was very happy with Jim and Stephen work. They arrived on time and got to work right away. Were able to locate the problem and within 15 minutes we had cold air blowing. I would recommend them to others.

Jeff was very prompt with his bid, which came in substantially less than others for exact same products. He Installed on date promised. Very professional throughout process, which included disposal of old units and cleanup. Exceptional service. Very pleased with the job that Jeff did. He installed Trane Air Conditioning with a Coleman Heater. I live in a Mobile Home, so Coleman was the only one that would fit in the unit. Everything is operating well and I couldn't be happier with the units installed. I would not hesitate to recommend Jeff for Heating and Air Conditioning. Thanks, Jeff.

They provide exceptional service, with attention to detail and especially value. They did a large job correcting all poorly installed equipment at our condo building, and were just above and beyond exceptional.

Called several local A/C repair companies. Two responded but All Valley Air was able to work on it at least a day before the other. I had to leave work early in order to meet at the appointed time. He could not have been more punctual. We both pulled up to the house at the same time. Servicing went well. Bad electrical contactor was detected and replaced immediately. Gauges were hooked up and freon levels were checked and found to be normal. Outdoor unit needed cleaning. It had leaves, dirt and debirs on the inside and the coils were dirty. Inside was vacuumed and then the coils were hosed down to improve efficiency. Indoor unit was inspected including the air filter. All checked out okay. Unit has been keeping the house cool for about two weeks now and we've had no problems.

I have used them in the past, and I'm always happy with their services. They can be difficult to get a hold of. They do a good job. They are very neat and clean. They are very friendly.