Gem Plumbing Inc

The work was routine fortunately.

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They were prompt. They were very professional.

The price was expensive, but I continue to use them because they provide good service. I am always pleased and they never do anything that is not to my liking. They are professional and knowledgeable. They get right on the work and are on time as well.

I called on a Sunday morning. I received a call back within a half hour. I decided that I could live with not having the sink drain repaired that day as there would be an extra charge for their coming over on Sunday. I received a scheduling call from them right at 8:00 am Monday. They said they would be over between 10:00 am and 2:00 pm and would call me an hour before arriving on my cell phone. The GEM plumber called me at 11:15 am and was at my house at 12:15 pm. He was professional and courteous, and I felt the price he charged was fair. I would definitely hire them again.

I've worked with this company before, but in the last few years they've really been useless they don't show up, don't call back, don't do what they say they'll do. They came to the house to look it over for the A/C and promised a written estimate the next day. It never happened. I must have called six times to ask them to send it, but they've done work for me before and I figured how hard can a leaky sink be, but they never showed up again despite saying they'd be there in X amount of time. I'm not sure what happened to but they used to be a reliable and professional company.

Marc, one of the partners in the company, was the person who did the estimates, gave the price quote, and performed the work personally. While the entire work was completed in 2 weeks all in all, we had the a/c installed and running in 2 days after he started, as he promised, while the rest of the finishing touches on the job went on. It's been a month since they did the job, and we're very happy with the results. We recommend him strongly for this type of job.

G E M has done several jobs for us and we have been pleased with their responsiveness and professionalism. They answered questions and returned for some small fixes at our request without complaint. The work was completed in a timely fashion and the area was left clean and neat. We will call G E M next time we need plumbing work completed.

Repair work was unnecesarily stretched out over several days. On the first day, two plumbers arrived to look at the problem and punch out a hole in the wall. They left after 20 minutes and returned several days later to install new fixtures. However, the fixtures were installed incorrectly: hot and cold water handles were loose; water flowed from both the tub and shower spouts when shower handle was turned on; and the tub spout continued to drip water for 15-20 seconds after the water was turned off. This required another visit from another plumber to correct the installation problem, which took about 20 minutes. He indicated that I would not be charged for this work. Another appointment had to be scheduled to do the patch work. Two workers arrived to complete the repair work, which took an hour and was done satisfactorily. All together, 4 appointments had to be set up. The final invoice was not itemized to let me know how much I was charged for the fixtures and for the labor.

He was prompt and very knowledgeable. He discussed the type of installation and recommended a particular supplier. He gave me an initial price range for the work and called back quickly w/ a quote. I felt the quote was a little high, so I will get another estimate.

Overall, I was satisfied with the service. The installer arrived on time, very professional, clean, and a very nice guy. However, I felt that the price I paid for the entire service (labor and parts) was too high - even with 3 hours worth of labor at $88 per hour. I wish I had a chance to compare with other service providers in our list.

Person answering company telephone was very unprofessional when informed of the type of work needed, stating ''we ain't got time to do that.''

Aaron arrived early in the time window for which my job was scheduled. He installed the disposal in under an hour and cleaned up after himself. Very professional all around. Calling a plumber always carries with it some anxiety, but this was a painless experience for me. Would definitely use GEM again.

I RESEARCHED THE COMPANY. THEY LIVED UP TO THEIR REPUTATION. I HAVE NO REASON TO GIVE THEM A LOUSY GRADE. THEY DID THE REPAIR. HE IS A LOCAL COMPANY. THEY HAVE A GOOD REPUTATION. THE PRICES ARE GOOD.

I THOUGHT HE WAS PROFESSIONAL. HE EXPLAINED WHAT HE WAS DOING, AND HE DIDN'T HESITATE TO DO THAT. IF I HAD TO HAVE ANOTHER PLUMBER, I WOULD DEFINITELY DO THAT. HE WAS VERY PROFESSIONAL WITH HIS WORK. HE ALSO VENTED MY DRYER.

I HAVE GONE WITH THIS COMPANY FOR OVER TEN YEARS. I HAVE NEVER BEEN DISSATISFIED WITH THEM. THEY SHOW UP WHEN THEY SAY THEY WILL AND I HAVE ALWAYS FOUND THEM TO BE COURTEOUS AND HONEST. THEY HAVE ALWAYS BEEN FAIR WITH THE PRICING OF THEIR WORK AND THEY ALWAYS CLEAN UP AFTER THE JOB IS DONE.

I HAVE BEEN USING THIS SERVICE FOR OVER TEN YEARS. THEY HAVE ALWAYS BEEN PROMPT. I ALWAYS USE THEM. THEY ARE REASONABLY PRICED AND WE DO NOT FEEL LIKE WE ARE GETTING RIPPED OFF.

THIS COMPANY SENT A FRIENDLY, KNOWLEDGEABLE GENTLEMAN TO FIGURE OUT WHAT A FEW OTHERS COULDN'T. HE FOUND THE PROBLEM QUICKLY AND REPAIRED IT AS PROMISED.

THIS COMPANY WAS HONEST WHEN THEY CHECKED OUT MY WATER HEATER THEY ADVISED IN REPLACING IT BUT UNLIKE OTHERS AGREED THAT ITS PLACEMENT WAS FINE SAVING MONEY AND HEADACHE.

THIS IS A FANTASTIC PLUMBING COMPANY. THEY CAME OUT FAST AND FIGURED OUT THE PROBLEM FAST. THE EMPLOYEE DOING THE WORK WAS BRIGHT AND FUNNY AS WELL AS A FOUNTAIN OF INFORMATION ON PREVENTION.

THIS COMPANY GAVE A FAIR ESTIMATE AND IT'S EMPLOYEES WERE TIMELY AND POLITE. THEY WORKED QUICKLY TO REPAIR THE PROBLEM AND INSTRUCTED US ON HOW TO USE OUR FUSE BOX CORRECTLY.

THIS COMPANY CAME OUT TO MY HOME, GAVE A FREE ESTIMATE AFTER DISCUSSING WHAT NEEDED TO BE DONE IN LANGUAGE THAT WAS EASILY UNDERSTANDABLE. THEY WERE PROMPT AND CLEAN.

THIS COMPANY HAS DONE A NUMBER OF JOBS FOR ME. THEY ARE ALWAYS FRIENDLY, PROMPT AND DO EXCELLENT WORK. THEY HAVE NEVER HAD TO COME OUT A SECOND TIME FOR THE SAME PROBLEM. THEIR EMPLOYEES ARE QUIET AND CLEAN.

I WAS REALLY FREAKING OUT WHEN MY TOILET WAS OVERFLOWING AND OPENED THE PHONE BOOK AND FOUND GEM. THEY CAME OUT QUICKLY FIXED THE TOILET AND I HAVE NOT HAD ANOTHER PROBLEM TO DATE.