Smith & Jones Heating & Air

Tate spent well over an hour inspecting and evaluating my 3,000 SF home. Opening up and inspecting my duel furnaces (one for each level), cleaning the air filters and performing efficiency tests on each heating duct throughout the building to determine if there were any leaks, or clogging of the ducts; and the temperature, velocity and cleanliness of the air were within acceptable levels. He also thoroughly inspected the twin air conditioners, as well as my gas water heater, and both thermostats. Moreover, he even went out into my backyard and evaluated the energy efficiency of my pool pumps and filtration system! I was very impressed with his through approach! Tate came back into my home and he gave me a verbal report. He probably would have provided me with a written report, but I told him it was not necessary. I just wanted his honest opinion and he gave it. We discussed quick fixes which he was able to do that afternoon as well as some longer range, more expensive solutions, to improve the efficiency and the air filtration system in my home. Most people don't think about this, but the air quality in your home is very important. I have neighbors who are sick all the time and it's usually due to dust, mold, and pollen in their air ducts and ventilation system! I am pretty particular about any contractors I hire, but Smith and Jones provides a valuable service which offers an excellent value for all the work they performed for me. Yes, I will definitely be having Smith and Jones back to my home to finish the work he suggested, and will also be highly recommending Tate Jones to my friends, neighbors, and business associates! Especially those neighbors who are sick all the time.....

To begin with, we hired him to check out the furnace and see if it could be repaired. He went up into the attic and because there were rats up there, he wouldn't walk over and take a close look at the unit and gave us an estimate for a new complete system, including building a better opening in ceiling for easier installation. We had another guy come out and he simply changed the Honeywell thermostat unit and our heater has been working ever since.

He looked over the unit and said everything was ok, he did not do a tune up or cleaning. He said he no longer does the deals through Angie's List. Scheduling was great; I called and left a message. He called me back the same day and he arrived on time for the appointment. He was cordial and answered all of my questions.

He found some weird installation and fixed it by improvisation nicely. It has been working for a year now. Exceptional.

The work done by Smith and Jones Heating and Air was fine.

Their service was terrible. I paid for the service and made an appointment. It took forever to get him to come out again. It was getting cold out and the heater went out. I called him and said that I needed him to come out because the heater was out and I had already paid him the $50. If he cannot come out, I need my money back so that I can get someone else to come out. He responded right away. He got the pilot light working and he said that the igniter switch was broken and to replace that would be $600. When he did the inspection on the air conditioner, he told me that it was old and I should check into getting a new one. He told me about a program that he has where I could take out a loan for a new air conditioner and furnace. I called the loan place and they wanted to put a second mortgage on my home. I had someone else come out and he said that the switch was just stuck and had it fixed in 10 minutes. It has been working fine ever since. He left me with no heat and he did not even call me back to see if it was still working. The price was good, but the service was crappy. He was on time and I will never use him again.

He had called me to schedule the appointment after I had purchased the Big Deal. He even arrived 30 minutes early that I was unprepared for and without telling me for the appointment. I think the service provider is competent, experienced, knowledgeable, and is professional. However, I felt the furnace inspection, tune up, and cleaning was more of an opportunity for him to sell me something rather than an inspection. The biggest concern was this was not a hardsell situation, it was a strong recommendation and it was the man thing he wanted to talk about. I strongly disagree with his assessment that my unit was 22 years old because 3 other service providers dated the unit as manufactured and installed in 1995. His recommendation that I replace a unit that had been well maintained and working well was the only thing he wanted to talk about. He did offer to take a picture of the unit and email me so I could see what he was reffering to, which he never did.

It was an Angie's List Big Deal that I purchased. I didn't need any additional services at that point. The owner came out. He was very thorough and knowledgeable. He was a very nice guy. He was very professional and did exactly what he said he was going to do. It was good service and he did a good job. The price was extremely reasonable. It was exactly what he quoted. We had a conflicting address going on and we missed each other the first time. He was there earlier than he said he was going to be. I would definitely use them again.

The gentleman was very nice and they did a good job. He was very polite. I just could not afford the upgrade in the system that he was telling me I needed.

Overall was okay.

The service turned out well. The gentleman was friendly and on time. We got what we paid for. He contacted us very quickely after the initial phone call.

They did an okay job but I expected more from the service. They guy that came out was very professional and courteous. I wanted them to clean out the system.

Responded quickly to my voice message. Set up appointment. On time and efficient. Checked my heater. Everything was OK.

He came out, and I wanted him to do a survey of my existing heater and air conditioner, but he was more interested in assessing the heating and cooling capacity of the existing system which I found interesting. Everything was okay, and he was in the process of tying of what a better system than the one I had. He was not really selling, but his ad vocation was evaluating systems in determining whether they were appropriate with the facility they were going to work on.

Very thorough. Only drawback was too much non-business conversation that wasted work time initially. Once he got started, he was very thorough and knowledgeable.

We just bought a house and the heating and air conditioning unit is original and the house was built in the 60's. The serviceman did point out a lot of things to me and the bottom line is, I just need to get it all replaced. I think someone who just wants to fire up the heater in the winter time might have a different perspective, but he did show me some issues and explain some things. I think what we need is a more substantial repair/replacement. He was a nice guy and I do not have any complaints. I feel this service is more for someone who has a reasonably up-to-date system and geared more toward someone who just needs their system winterized or checked. I never received a photograph or email regarding the report until I contacted him and asked about it.

Tate arrived on time with his company service van and started with a walk-around. He asked questions about the system's performance and made a number of observations. Tate explained that when this house was built in the 60's, energy was cheap and nobody was concerned about efficiency, and he was right. Tate made a number of recommendations as to what I could do to improve the overall efficiency of the system. Although the cooling and heating system had been replaced, the ducting was original and was lacking in insulation and most likely had leaks. I learned from him that a 15% loss in my ducts can result in a 50% energy inefficiency. We shook hands and Tate left. We have been touch by email since then. I never did receive a bill for his services and would have gladly paid it even though I heard about the free inspection on the radio station KTKZ, 1380. By replacing the ducts in one of the rooms, adding an additional air return, the comfort level increased dramatically. At some point I will probably hire his company to seal my ducts. I would happily recommend Smith and Jones Heating and Air Jim

They were very timely and polite. They did the inspection (I think) and he told me that the filter in the ac furnace needed to be changed but not until the next spring season. They never sent a report of the inspection as promised, nor did they return to complete the Big Deal. Finally, they never responded to my 2 emails consequently.

See above. VERY dissatisfied.

The inspection, evaluation and explanation went smoothly. Tate took his time in examining our equipment and duct work and the lay of our land. He showed us pictures of problem areas and walked us through the physics and chemistry as well as the economics of our current energy profile. He was patient in answering our questions and gave us a good written estimate for what it would take to accomplish our goals. Tate's professionalism and knowledgability helped make the unpleasant task of reviewing our problem areas and potential solutions manageable; he is also very friendly and personable. All tolled, he spent nearly 3 hours with us. I highly recommend him to anyone seeking a professional analysis of their energy consumption.

If you want the short version, here it is- use these guys. They are great! If you want the details, read on. I'm a general contractor who specializes in disaster repair. My company deals with a lot of heating and air contractors, and we have weeded the list down to some pretty good contractors. But I was looking for something different. I typically dislike contractors (even though I am one), as most are poor businessmen, operate outside the law, don't carry insurance, don't show up, don't clean up, don't finish on time..... the list goes on and on. Smith and Jones is nothing like what I just described. When I initially met Tate Jones, I was skeptical. I mistook his vast knowledge for being and quot;slickand quot;. He's not slick- he knows his stuff. What impressed me was the fact that he didn't want to sell me everything. He wanted to do what was right. He wanted to do what made sense for my wife and me, and our individual situation. He showed me where we were losing money each month via wasted energy. He developed solutions that made sense, and could show me in hard numbers why it made sense. Being fairly analytical, I sincerely appreciated that. What made me want to do business with Smith and Jones, rather than some of the other good HVAC contractors I typically deal with, was the fact that they could handle the HVAC, the pool equipment, and the solar heating for the pool. Essentially, they were a one stop shop for what I needed. However, it still took me a couple of months of research to be comfortable using someone I wasn't familiar with. Without a doubt, I am glad I met Tate Jones. Not only did he have the insurance, contractor's license, and certifications I wanted, he and his crew showed up on time, cleaned up after themselves each day, were respectful of us and our home, and gave us more value than we paid for. They developed creative, sensible, solutions to our problems. We got top of the line equipment, cleanly installed by professionals, and paid less than we expected. I couldn't ask for more. Most HVAC contractors sell equipment. What Tate sells is an integrated, well thought out, well planned solution to a problem we all have- wasted energy.

The crew to do the work arrived on time and went to work without any confusion. Drop cloths were put on the carpet and every one knew what to do. The people were respectful and verified with me about where the air conditioning changes were to be located. The old equipment was removed and everything was cleaned. It took one day for the whole job and no one in my home was inconvenienced. Tate arrived to make sure I was happy and went over the new thermostat with me. Asked if I had any questions which I did not. it was completed exactly as it was explained before the work started. I would recommend Smith and Jones to anyone.

The project went smoothly.