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I’m going to make this short and to the point. Upon meeting the the owner he appeared to be honest and attentive to our customer requests. This many bad reviews doesn’t happen on accident! It all went bad when the work began and we realized the owner had not listened or taken notes on any of the requests we made- flooring facing the wrong way, the wrong baseboards, baseboards unfinished - nail holes only filled after a phone call and no touch up paint even though owner promised they would. Call someone else. Get a second opinion. There are so many other companies and individuals that want your business and are honest, respectful and are great at their trade!
Description of Work: Flooring and baseboard in kitchen, dining room and hallway
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$5,000
Edna M.
09/2016
2.0
ceramic tile, flooring contractor
+ 0 more
I'm wondering what the motivation is for this contact this late in the game If the owner took the time to add that comment "It's 2016 and we're still trying to correct things", then lets correct them.
Description of Work: This is a continuation of a review I placed in 2014. I'm continuing this because the owner of the company contacted us August 22, 2016. We had given up on having our problems with our tile installation remedied and chalked it up to we learnt our lesson the hard and expensive way. When Pete (the owner) contacted us I I was a little impressed that even after this length of time he wanted to try and correct things and of course have me adjust/remove my review. Pete told me that he didn't realize we weren't happy and would like to send an "industry" expert out to see everything that is wrong and see what can be done to correct it and make us happy. I said absolutely have them call and we will set something up. The person called and spoke to my husband who is very straightforward. He informed the person that they could come out but that he would like to see their credential/certifications that make them and industry expert. Well it is now over 3 weeks and nothing has been heard from them.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
2.0
Response from Shasta Lake Floors
Since this customer has taken it upon themselves to use our names so freely we feel the need to do the same. [Member name removed] I must say has always been very nice to work with. Upon completion of the installation she praised the service and workmanship . Unfortunately, Mr. [Member Name] has been a challenge . We have done everything in our power to satisfy his demands. We have been back to the job multiple times, we have completely re-grouted the tile , we have replaced tiles that didn't need replaced. We were told each time the job looked great only to be called by Mr. [Member name removed] with a new complaint . We have been to the job many times and see nothing wrong with the workmanship. We have arranged for a well known flooring inspector to visit he home however, she was so uncomfortable with the reception she received she declined to visit the customers home. Mr. [Member name removed] has been verbally abusive with every employee in our establishment including myself . If there is not an inspector or an installer who his willing to take his abuse we blame him for any alleged issues he is not getting remedied . If Mr [Member name removed] is prepared to let things take there natural course and not be verbally abusive and threatening we are prepared to have a independent flooring inspector examine the installation. At Shasta Lake Floors we take great pride in our workmanship . We have installed tens of thousands of floors in our owners history. We are here for the long run and strive for perfection . However, like ever other reasonable business we feel no need to suffer the verbal abuse or physical threats some customers feel entitled to make. If we are to reach resolution an independent flooring inspector is the next step . This person MUST be un-interfered with and does not want any confrontation with the customer.
Kari K.
09/2016
5.0
flooring contractor
+ -1 more
They moved my furniture fairly quickly and was good about not scratching anything during the process. Also, they did a take up with my old carpet and replaced my baseboards. I needed this job done asap because I had family visiting and wanted it all done. I came in on a Thursday & they got someone to do the install that weekend! I loved how the laminate wood turned out in my living area. Happy with the fact their was no mess at the end.
Description of Work: I had them move my furniture, install laminate wood flooring & add new base for my living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3
Response from Shasta Lake Floors
Dear Miss [Member name removed], We would like to thank you for using Shasta Lake Floors for your flooring needs. Your Care and Maintenance manuals are forthcoming. Should any issue arise please don't hesitate to call . Thank you once again, Pete
Evelyn D.
09/2016
5.0
flooring contractor, ceramic tile
+ 0 more
I was very impressed. They were polite and easy to work with.
Description of Work: Needed new carpet in my living room and new tile in my kitchen and bathroom. Exceeded my expectations! Great installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Dan M.
08/2016
5.0
carpet installation
+ -1 more
Shasta Lake Floors did an excellent job. The carpet looks and feels great. The hard part was making sure that all the rooms were emptied of furniture. This was my problem, not Shasta Lake Floors.
Description of Work: Removed old carpet and padding from living room, stairs and bedroom. Installed new padding and carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$2,700
BRYAN F.
11/2015
4.0
flooring contractor
+ -1 more
unknown
Description of Work: Installed floors quickly, beautiful! Only problem sloppy painting on base boards installed.
Rating Category
Rating out of 5
Yes, I recommend this pro
Shannon H.
06/2014
5.0
flooring contractor
+ -1 more
unknown
Description of Work: Highly recommend. Responsive, professional, and the rifht price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Shasta Lake Floors
Dear Mrs. [member name removed], we thank you for the opportunity to provide your new floorcovering. By now you should have received your Care and Maintenance Manuals. Along with warranty info. If not please let us know. Thanks Again, Pete
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Ceramic Tile,
Carpet Sales and Installation,
Epoxy Flooring,
Marble and Granite,
Window Treatments,
Interior Design and Decorating,
Hardwood Flooring Sales and Installation,
Countertops and Backsplashes
FAQ
Shasta Lake Floors is currently rated 3.5 overall out of 5.
Sunday: 10:00 AM - 4:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Shasta Lake Floors accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Shasta Lake Floors offers free project estimates.
Yes, Shasta Lake Floors offers eco-friendly accreditations.
Yes, Shasta Lake Floors offers a 5% senior discount.
Yes, Shasta Lake Floors offers emergency services.
Yes, Shasta Lake Floors offers warranties.
Shasta Lake Floors offers the following services: Design Assistance, Installation, Estimates, Carpet, Hardwood, Laminate, Tile & Stone.