Peninsula Cleaning and Moving services

On the day of our move (Monday, April 30) the movers were almost two hours late. We had rearranged our children’s childcare schedules because we were told that the movers were set to arrive between 8 and 8:30am. They did not arrive until around 10am. When they were moving our furniture they complained about the weight of the couch and we saw them scratch it when they moved it outside. My husband was making arrangements to meet them in Colorado. We were told by the movers that “We’ll probably be there Tuesday (May 1st) night but we’ll definitely be ready to unload by Wednesday morning”. This is a clear violation of labor laws because the movers packed our items in the truck from 10am to 6/7pm and then said that they were going to drive all night from Pacific Grove, California to Westminster, Colorado. This is a 20 hour drive in a car, not to mention two moving trucks. My husband flew out to Colorado on Tuesday morning to make sure to meet the movers and he received very infrequent updates and was left wondering where our belongings were. The movers texted my husband on Wednesday (May 2nd) stating that they were running late but did not give an estimated time of arrival. Several hours went by before any further communication was given. On Wednesday afternoon the movers called my husband and said there was a problem with one of the trucks and that they would be arriving on Thursday morning. They continued to have poor communication and did not arrive at our house until 8:30pm on Thursday (May 3rd ) night. When they arrived we found that there were only two movers, even though there were 4 movers when our 4 bedroom house was packed in California. The movers needed my husband’s help to move the boxes and furniture and did not finish moving items into the home until 3am. Also, several rooms upstairs had stains on the carpet from the movers' shoes even though my husband requested that they remove their shoes on the carpet. The house we moved in to was brand new and we are the first occupants. When they left there was packing material all over the house and clearly labeled boxes were in the wrong room and left in the garage. In cleaning up the packing material (that should have been removed by the movers) I filled 5 large garbage bags and had nowhere to put it. Additionally, Many items had been taken apart by the movers, against my wishes, and I was told “don’t worry” and that they would reassemble everything in Colorado. This was not the case. Three shelving units, a table, a bike, and some exercise equipment was all left in the garage unassembled. I do not have the instruction manuals for these items and was forced to figure out how to reassemble everything myself. We did not come out to Colorado to unpack our house until June and upon inspection I found that several of our nice pieces of furniture were damaged and that bolts were missing, making it difficult to put everything back together. When I discussed this with the moving company, I was never issues an apology for any of the delays, trash, unassembled items, or damage, but was simply told that they would not pay for the broken television or anything else because we did not pay for “extended insurance”. This was completely misleading because in the sit down meeting with the moving company before we signed our contract we were explicitly told that “Don’t worry, we have insurance that covers almost everything, the extended insurance is for major damage”. The extended insurance was also an additional $1400 on top of the cost of the move so we did not select it because we were under the assumption that if anything was broken, the company would do the right thing and rectify the situation. This has been the furthest thing from what has happened. Additionally, we had also arranged to have the moving company ship our car to Colorado in the beginning of June. After all of the moving complications we thought about going with a different company but we wanted to honor our commitment. I made several phone calls to schedule a time for our car to be picked up, left detailed messages, and my phone calls were never returned. This has been one of the most unprofessional experiences that I have ever had to deal with.

HORRIBLE! I was initially led to believe that this company had their own truck and supplies. They showed up on moving day (late) in a rented U-Haul Truck and supplies. The truck was not nearly big enough to move my whole house as I had expected, so they had to make a couple trips, which cost me extra money. The three movers spent a major part of the day confused on how to approach moving certain items. They were not at all prepared and they lack the proper tools to take my furniture apart. THEY HAD TO BORROW TOOLS FROM MY HUSBAND!! Seriously!?! Now my husband is missing some of his tools! When it came to moving the refrigerator, they were completely confused. They spent an hour and a half trying to figure out how to get it out of my house. It was my daughter-in-law that looked up my refrigerator online from her phone to find the owners manual. SHE WAS THE ONE THAT EXPLAINED HOW TO TAKE IT APART! Again, these guys lacked the proper tools, and by that time they had taken my husbands tools to the new house. We had to find other means to take the freezer door and handles off of the refrigerator and it was my husband that did the majority of the work because, "they didn't want to be held responsible". By the time they got to my new house with the second load they could not figure out how to get the refrigerator in the house. I didn't want to waste more of my money on their confusion so I made them leave the refrigerator in the garage. My whole family helped them bring items into the house because they were taking so long. I had boxes that I had previously packed and left in the garage and they brought these boxes to my house and piled them 5 BOXES HIGH in my garage. I COULDN'T EVEN GET TO THE BOXES!! OMG! The boxes on the bottom were getting crushed. When I finally got them all sorted out, I had broken items. And of course their contract reads "they are not responsible for items we pack ourselves". So they obviously did not care about the transport and delivery of my boxes. My china cabinet is scratched and chipped, and my jewelry cabinet is chipped. The walls in my new house are so banged up that I need to repaint. The carpet is a MESS and I now need to hire a professional carpet cleaner! PLEASE SAVE YOUR MONEY!!! YOU WOULD BE BETTER OFF RENTING YOU OWN U-HAUL AND MOVING YOURSELF RATHER THAN HIRE THIS COMPANY!! HORRIBLE!!!