CRAZY DRAINS

On Friday evening the day we moved into our "new to us" home the drain system backed up. We were trying out the washing machine and saw that it was draining into the bathtub, then we noticed that the toilets were flushing into the bathtub! We tried plunging and went to HD to purchase strong chemicals to unclog the drain to no avail. We bailed out the standing water and left the chemicals in the drain overnight before flushing to give it more time to work. Saturday morning the drain was still clogged. I called Crazy Drains at 7 AM (add said it was open 24/7). I didn't get a response so I called again and called 2 other 24 hour plumbing companies with no response. George called me back at about 9 AM, came to check out the situation and then returned at about 12 noon with equipment to cut the roots out of the main drain. He was very courteous, professional, patient and efficient. He patiently answered all our questions and was very knowledgeable. We would use him again. I know it was a Saturday morning, but I would have greatly appreciated a faster response time since we had to use the toilet at local fast food restaurants.

I called on the morning of the 25th, and was told that someone could be there between 3:00 and 4:00. I took the time off from work and made sure I was home by 3:00. When 4:00 rolled around, I called their office to find out when the plumber was expected. The dispatcher gave me a cell phone number to call. When the plumber answered, he said I was not on his schedule, so I called the office again. I explained that I made an appointment in the morning, and was expecting a service call between 3:00 and 4:00. She said she would check into it. Apparently, the person who took my call did not put me on the schedule. The plumber finally came by. As soon as he got there he gave me the "you need to replace this sewer line" talk because I have a Carmel drain. (AS DO ALL OF MY NEIGHBORS.) Well, I plan to when I win the lottery, until then I will call a plumber every year to snake it out. Three weeks later the sewer line is backed up again. Handwritten on the face of the invoice is"NO Guarantee." Needless to say, there is no guarantee that I will ever use this service again.