Wilkins Computer Consulting

Computer Repair, Internet Service, Computer Sales,

About us

Wilkins Computer Consulting is dedicated to the servicing and solving of your computer and networking needs. Our goal is to provide you with the options and knowledge you need to excel in your personal and business life. We strive to provide excellent customer service—not only in finding an answer to your problems, but also by teaching and providing you with the tools to feel more confident in the resolution of your issues in a current and ongoing basis. I also own a computer repair and consulting company, Computer Center Santa Cruz. We have a handful of technicians, offering Mac and PC repair, network support, and tutoring.

Business highlights

19 years of trusted experience

Services we offer

We offer Macintosh and Windows computer repair & maintenance. We can either go to your home or business, or you can meet us somewhere around town. We see ourselves as mentors and consultants, helping you to get the most from your technology. We also offer cell phone training, network setup and support services.

Services we don't offer

We have many friends in the industry, so if we don't do it, or can't fix it, we'll refer you to someone who can.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.911 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
9%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 1-11 of 11 reviews

Patricia B.
12/2019
5.0
computer repair
  + -1 more
Excellently! His fee included a part which greatly improved my system. He did an amazing job and could not have been more pleasant.
Description of Work: Compouter glitch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

camille S.
10/2017
5.0
computer repair, internet service
  + 0 more
everything done perfectly. A+ in all categories.
Description of Work: 1. advice on tablet purchase 2. fix blue screen on laptop 3. install new router/wireless support

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gloria L.
11/2015
5.0
computer repair
  + -1 more
I left California a few years ago but haven't found anyone in the computer support arena with as much savvy and can-do attitude as Jesse. Once again, he literally "Saved my bacon" by restoring Quicken data that I feared was "lost." Jesse is patient, listens well then goes to work to make things "Right." His rates are reasonable, his advice grounded, and his attitude the best. A pro whose patience with non-techies is a much-appreciated bonus. Definitely recommend him for friendly, reliable service!
Description of Work: Restored Quicken files that were 'lost', set Firebox as desired, removed some malware that user accidentally installed, and discussed future options for a new computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Kathie C.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Cleaned up and tuned up my computer at my home. He tutored me on how to maintain my computer, and answered my many questions with interest and patience. I enjoyed and appreciated the good work he did.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Mary P.
02/2015
5.0
computer repair
  + -1 more
Mr. Wilkins came to my home and worked on the computer in situ. He was efficient and only took an hour. He answered a lot of my questions, explained how I could cope with these problems in the future and gave me information on websites for getting coupons without inviting in unwanted websites or viruses. I had taken my computer twice to another outfit in the area and they weren't able to help at all, even though I paid the same price and had to haul the computer into the store twice, which meant I didn't have access to it for several days, each time. I may not remember all the advice he gave me for avoiding these problems (I'm a bit on the senior side), but at the price and the convenience, I'll just call him back and have him come again!
Description of Work: He rid my computer of annoying ads, pop-ups and viruses.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mary P.
10/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: He cleaned my computer of a virus. IT started working properly again. |He even came to my house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael H.
12/2013
5.0
computer repair
  + -1 more
They're great. I like those guys. They take care of business. They answer my questions. If you've got a question, you can call them up and they'll answer it. They're dependable. I've never had a problem with their pricing, billing, etc. I think they're fair on pricing. They're not cheap but they're fair and not overpriced. When I have a problem, that's who I call.
Description of Work: I used Wilkins Computer Consulting. They help me with all of my computer repairs. I usually get a quote and we talk about ahead of time. The last time I used them, I was upgrading my Mac operating system and was having problems. They helped me with the upgrade and sorting that problem out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wilkins Computer Consulting
We're always happy to help. Whether its fixing the problem for you or pointing you in the right direction to help yourself. Thanks so much for your business, and review.

Donna L.
07/2013
5.0
computer repair
  + -1 more
This was not an easy project and Jesse and his partner were able to restore my files and re-install my applications. They were wonderful to deal with and lifted my stress at a time I was in a panic.
Description of Work: Recovered all the files I accidentally deleted from my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Wilkins Computer Consulting
Thank you (member name removed). It's always our goal to provide the best service possible to our community members, friends, and clients. Thank for you for your patronage and support.

Gloria L.
07/2013
5.0
computer repair
  + -1 more
He is phenomenal and incredible. He is very thorough and hard working. He is completely reliable. I have been very happy with his service.
Description of Work: He has done computer repair in person and also over the internet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Wilkins Computer Consulting
Thank you (member name removed) . It's always a pleasure to work with you and help you with your computer-related problems.

Kathleen H.
06/2013
4.0
computer repair
  + -1 more
We are still dealing with them. Our computer system was installed by another company so the guy needs to figure things out. I think, basically, he is okay. If there are kind of problems that come up, they seem to get resolved. His service price is reasonable.
Description of Work: We used Wilkins Computer Consulting for computer repair and services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro

Response from Wilkins Computer Consulting
Hello [member name removed], Thank you for taking your time to write a review. As you know, reviews are very important for business like mine. If I'm not performing excellent ("A" rated) service, I'm doing both of our companies a disservice. Would you please let me know what may be done to warrant an excellent service rating from you and your office? Thank you. Jesse Wilkins

Bonnie F.
05/2012
5.0
computer repair
  + -1 more
We have called him anytime we have a power outage or computer issue. He is very good and we are very pleased with the service he provides. He is very reasonably priced. He will come to our home for services.
Description of Work: We have used Wilkins Computer Consulting for computer repair services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

    Contact information

    216 Mt Hermon Rd, Scotts Valley, CA 95066

    http://wilkinsconsulting.us

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Insured

    Licensed*

    Trade License Number
    90691
    Trade License Locale
    CA
    Trade License Authority
    California Department of Consumer Affairs - Bureau of Household Goods and Services
    Trade License Expiration
    11/30/2024
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Internet Service,
    Computer Sales,
    Computer Training,
    Screen repair

    FAQ

    Wilkins Computer Consulting is currently rated 4.9 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Wilkins Computer Consulting accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, Wilkins Computer Consulting offers free project estimates.
    No, Wilkins Computer Consulting does not offer eco-friendly accreditations.
    Yes, Wilkins Computer Consulting offers a 10% senior discount.
    No, Wilkins Computer Consulting does not offer emergency services.
    Yes, Wilkins Computer Consulting offers warranties.
    Wilkins Computer Consulting offers the following services: We offer Macintosh and Windows computer repair & maintenance. We can either go to your home or business, or you can meet us somewhere around town. We see ourselves as mentors and consultants, helping you to get the most from your technology. We also offer cell phone training, network setup and support services.
    We have many friends in the industry, so if we don't do it, or can't fix it, we'll refer you to someone who can.

    Contact information

    216 Mt Hermon Rd, Scotts Valley, CA 95066

    http://wilkinsconsulting.us

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM