If I could give less, I would. Absolute nightmare. Extremely dishonest! We purchased a house and found out that the solar hot water heater hadn’t been serviced in years. Chris came out and told me there was a lot of rust inside and change the rod and fluid. He went to fill it back up and came back down and mentioned that we “might” need a new tank soon. And gave me the price a a new system “just in case.” He went on to tell me that he left the water off because we had someone working on a broken pipe on the property at that moment and he figured he may need it off. He said he showed the other guy how to turn it back on once he was done working. He took my payment info and left. When the other worker left, I’d asked if he’d turn the water back on. Turns out it was all a lie. When he filled the tank back up it started leaking massively. The other guy was on the roof watching out of curiosity about the system. He said he turn it back off quickly and just went back down to talk to me.
Description of Work: Service my solar water heater
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$707.79
Response from Solar Services of San Diego
We arrived at her home to service a 25 year old solar hot water system. When we arrived the water to the home was shut off due to a broken line in the backyard? We did the maintenance on system ! We turned on the water afterwards And the solar water tank was leaking . The tank had failed and this was explained to customer . I checked all the fittings and determined that the tank had rusted through and had developed a leak . I shut off the water on the roof and gave a quote to replace the system. A day later she called me to ask if the quote was for an entire system and I returned her call and told her it was . She never responded and I assumed she went with another type of water heater or called another supplier ! She never contacted me after that . But decided to slander me and my company without working with me or contacting me . I explained to her before I left that the tank had gone out and that’s why I shut the water off to system on the roof . No lies or deceit. I told her what was happening and gave her a quote to replace the system . We would have been willing to work with her any way we could to have a happy customer .
Renee B.
05/2009
5.0
solar panels
+ -1 more
Chris Wilder arrived within three hours of our call and had all the replacement parts with him. The work was done well and he was very professional.
Description of Work: He replaced the pressure relief valve, the heating element, thermostat, and the service switch on our 1979 Solahart rooftop solar hot water heater.
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Service Categories
Solar Panels,
Water Heaters
FAQ
Solar Services of San Diego is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Solar Services of San Diego accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Solar Services of San Diego does not offer free project estimates.
Yes, Solar Services of San Diego offers eco-friendly accreditations.
No, Solar Services of San Diego does not offer a senior discount.
Yes, Solar Services of San Diego offers emergency services.
Yes, Solar Services of San Diego offers warranties.
Solar Services of San Diego offers the following services: solar energy products and installations