Soundscape

Stereo and Home Theater Systems, TV Sales, TV Repair

About us

Over 39 years as an Audio Video Specialist Dealer.

Business highlights

51 years of trusted experience

Services we offer

repair & sale, stereo & home theater systems.

Services we don't offer

TV repair

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
3.7
punctuality
3.7
Showing 1-3 of 3 reviews

Terry T.
12/2014
5.0
He exceeded my expectations and showed me how to keep it working correctly.
Description of Work: My home theater was 80-90% set up. He hooked up the final parts and got it working perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Laura D.
10/2013
2.0
home theater design
  + -1 more
Never called back with a price quote after initial visit.
Description of Work: came out to prepare an estimate. Was very kind and got one system working and said he would call back with a bid for the additional work. I never heard back from them.

Rating CategoryRating out of 5
value
4.0
responsiveness
1.0
punctuality
1.0


Katherine C.
09/2011
5.0
home theater design, tv sales, tv repair
  + 1 more
I needed to purchase a receiver for use in my home theater system. My 15-year-old old receiver worked just fine, but was lacking HDMI ports and subsequently was of no use in combination with newer equipment, like a Blu-Ray player. I ordered a new receiver and made an installation appointment with AV service people at a well-known big-box electronics store. That receiver never arrived at the store for pick-up, in spite of assurances that it would be available and quot;...next week, so call back then.and quot; After 6 of these weekly futile conversations, I cancelled the order for the receiver and also the appointment with the store's installation people. I decided to investigate other vendors and service people to see if I could get a better deal on a receiver purchase and on installation costs. I ordered the receiver from an on-line, authorized dealer, at a very good price. Then I had to choose a local installer. I called Soundscape, and received prompt and courteous attention. The installer, Jason, was willing to come out that very day, even though it was late on a Friday afternoon. I told Jason that Monday would be soon enough! Jason arrived at my home at the arranged time. He sorted through my existing speakers, wiring, old VCR hookup, and new receiver/Blu-Ray connections, as well as my satellite TV and computer/router connections. Jason spent over 2 hours in my home, perfecting the system and explaining the new features to me. His fee for service was half the cost of using the big-box store installers. While working on my system, Jason discovered that my subwoofer was no longer functioning. He carried that heavy item out to his truck, brought it to the Soundscape store, and had a technician repair it. The technician required hours to complete the job, but I was only charged $140 for parts and service. Now my home theater system sounds great and works perfectly. While I was in the Soundscape store, waiting to pay for the repairs to my subwoofer, I noticed other customers interacting with the staff. It was clear from their conversations that these were long-time, loyal customers. I also noticed that Soundscape deals in sales of new equipment. The store showroom has areas set up for experiencing various combinations of AV equipment, so that buyers know what they are getting when they place their orders. That, combined with the excellent service and installation staff, made me want to become a loyal customer, too. If you live in the North Bay Area and need reliable, reasonably priced AV equipment, service and repair, I highly recommend Soundscape in Santa Rosa.
Description of Work: Installation of new home theater receiver, Blu-Ray player. Re-wiring of speaker connections. Integrating old VCR, TV, satelite TV receiver, and computer router. Demonstration of how to use new equipment. Removal to store and repair of faulty subwoofer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Soundscape
Thank you very much for your kind review. As the owner of Soundscape I am very happy that we exceeded your expectations. That is always are goal at Soundscape.

    Contact information

    1044 4th St, Santa Rosa, CA 95404

    www.soundscapeav.com

    Service hours

    Sunday:
    Closed
    Monday:
    11:00 AM - 7:00 PM
    Tuesday:
    11:00 AM - 7:00 PM
    Wednesday:
    11:00 AM - 7:00 PM
    Thursday:
    11:00 AM - 7:00 PM
    Friday:
    11:00 AM - 7:00 PM
    Saturday:
    12:00 PM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Stereo and Home Theater Systems,
    TV Sales,
    TV Repair

    FAQ

    Soundscape is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 11:00 AM - 7:00 PM

    Tuesday: 11:00 AM - 7:00 PM

    Wednesday: 11:00 AM - 7:00 PM

    Thursday: 11:00 AM - 7:00 PM

    Friday: 11:00 AM - 7:00 PM

    Saturday: 12:00 PM - 5:00 PM

    Soundscape accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, Soundscape does not offer free project estimates.
    Yes, Soundscape offers eco-friendly accreditations.
    No, Soundscape does not offer a senior discount.
    No, Soundscape does not offer emergency services.
    Yes, Soundscape offers warranties.
    Soundscape offers the following services: repair & sale, stereo & home theater systems.
    TV repair

    Contact information

    1044 4th St, Santa Rosa, CA 95404

    www.soundscapeav.com

    Service hours

    Sunday:
    Closed
    Monday:
    11:00 AM - 7:00 PM
    Tuesday:
    11:00 AM - 7:00 PM
    Wednesday:
    11:00 AM - 7:00 PM
    Thursday:
    11:00 AM - 7:00 PM
    Friday:
    11:00 AM - 7:00 PM
    Saturday:
    12:00 PM - 5:00 PM