Moore Home Services is an award winning, family owned & operated business serving Sonoma, Marin & Napa Counties. We provide expert service, repair, design & installation of all your residential & light commercial heating & air conditioning needs. Matched with our industry leading customer service and system evaluations, we are the "Best Value for the Dollar" company around. Please contact us today for your FREE system evaluation! We look forward to meeting you!
Business highlights
15 years of trusted experience
Se Habla Español
Services we offer
Heating & air conditioning repair, maintenance plans, home energy audits approved for Energy Upgrade Ca rebates, air sealing, wall and attic insulation, duct replacement, furnace replacement, Ac replacement, water heaters replacement, plumbing and drain services.
Thank you for taking the time to give our company an "A" score. We greatly appreciate your business & support of our locally owned and operated service company. We look forward to being here to serve you for many years to come. Welcome to the Moore HVAC Family. Sincerely, Krystle Hedrick
Rose B.
10/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Very professional, installed A/C, adjusted balance with furnace airflow, will return in 4 and 12 months to check correct function.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Moore Home Services
Hello! Thank you very much for your Review on Angieslist! We pride ourselves on being a Company that "lives" Customer Service and that we don't just talk about it. We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. Your trust has helped us to provide steady, year around work for over 35 Families right here in your backyard. Thank you! Welcome to the Moore HVAC Family. We look forward to being here to serve you for many years to come. It would be awesome if you could tell your Friends and Family about your experience with Moore Heating & Air Conditioning and help us get the word out into our Community. A referral is the best way that you can support our Team. Thank you Have a Great Day! Sincerely, Jon Diamond co-owner
Akiko S.
10/2015
3.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: We never used the service we purchased because we needed their service in November and they could not schedule it until February.
Rating Category
Rating out of 5
JOHN B.
10/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: They did a thorough inspection of the air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19
Response from Moore Home Services
Hello! Thank you very much for your Review on Angieslist! You seriously just described a perfect situation for us. You were able to take advantage of our $19 promotion which is the BEST Value for the Dollar around! We pride ourselves on being a Company that "lives" Customer Service and that we don't just talk about it. We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. Your trust has helped us to provide steady, year around work for over 35 Families right here in your backyard. Thank you! Welcome to the Moore HVAC Family. We look forward to being here to serve you for many years to come. It would be awesome if you could tell your Friends and Family about your experience with Moore Heating & Air Conditioning and help us get the word out into our Community. A referral is the best way that you can support our Team. Thank you Have a Great Day! Sincerely, Jon Diamond co-owner
DON W.
09/2015
5.0
heating & air conditioning/hvac
 + -1 more
well
Description of Work: fix ac
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$295
Susan F.
08/2015
5.0
heating & air conditioning/hvac
 + -1 more
.
Description of Work: Install a Start Kit on my AC unit. He checked my furnace, water heater and AC. Most all was ok.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Response from Moore Home Services
Thank you for your continued support! We are honored to have you as a member of our HVAC family. We appreciate you taking the time to write a review and share your experiences with us and appreciate you referring us to your friends and family. Your continued trust in us has helped provide steady, year around work for over 80 Families right here in your backyard. We look forward to being able to serve you for many years to come. Sincerely, Krystle Hedrick
Christine O.
07/2015
2.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: I paid Angie's $50 for an air conditioner tune up/diagnostic. Moore's then charged me $120 to install two fuses, which took less than 10 minutes to complete. I have researched fuses, and the cost looks between $4.00 to $16.00 per fuse. I feel really cheated. I questioned what I was getting for the deal I bought on Angie's, and was told the $50 was for the call, and the $120 for the fuses was on top of what I already paid Angie's. Moore's offered to install a $500 starter kit, to which I declined. The service man told me that if I did not buy the starter kit, my air conditioner may not continue to work. Maybe the $50 for the trip to my house is standard, but $120 for fuses that took 10 minutes to install for a total of $170? I can say my air conditioner works and the service man was punctual. I think Moore's should refund the $50 I paid Angie's list. I will NOT use them again.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0
$170
Debby G.
07/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: The serviceman who came out was very nice and very professional. He did a thorough job inspecting my AC unit and thermostat and even cleaned what needed cleaning.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Moore Home Services
Thank you for taking the time to give our company an "A" score! We appreciate the positive feedback and are happy to welcome you into our Moore Family. We look forward to working with you in the future. Sincerely, Krystle Hedrick
Terry T.
07/2015
3.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: I got an air conditioner check-up/tune-up. They said it didn't work and needed replacing. They gave me some verbal quotes for this. I asked for a written quote which they said I'd have the next day. I never got the written quote. I expected much more from a diamond certified company.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0
$19
Dennis H.
07/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Replaced parts, tested and cleaned. Did not check ducting but spent 5 hours here and promised to do that at another time. | |Josh was professional and knowledgeable.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,896
Jennifer G.
07/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Awesome!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19
Response from Moore Home Services
Hello [Member name removed], Thank you very much for your A+ Review on Angieslist! You seriously just describe a perfect situation for us. You were able to take advantage of our $19 promotion which is the BEST Value for the Dollar around! I am also happy to hear that Melissa called you to let you know when Jeff was on his way and that they were both "friendly and professional". We pride ourselves on being a Company that "lives" Customer Service and that we don't just talk about it. We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. Your trust has helped us to provide steady, year around work for over 35 Families right here in your backyard. Thank you! Welcome to the Moore HVAC Family. We look forward to being here to serve you for many years to come. It would be awesome if you could tell your Friends and Family about your experience with Moore Heating & Air Conditioning and help us get the word out into our Community. A referral is the best way that you can support our Team. Thank you Have a Great Day! Sincerely, Jon Diamond co-owner
Bruce B.
07/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Used Angie's List coupon discount for annual AC tune-up. Two men spent between 30 and 60 minutes checking and adjusting a variety of items, cleaning the outside unit, etc, and they provided a complete report of the results. Second year I have had them do this, and I am very pleased with them. They are friendly, professional, and answered all my questions. | |Moore offers a contract service, including spring and fall HVAC tune-ups and discounts on other service, but I did not take that offer since I am still under a home warranty that includes HVAC problems. If/when I replace the my 30-year-old AC system, I will likely drop the home warranty and pick up the Moore service agreement, but the home warranty provides more complete coverage for failures that are inevitable with my ancient system. |
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19
Response from Moore Home Services
Hello [Member name removed], Thank you very much for your A+ Review on Angieslist! You seriously just describe a perfect situation for us. You were able to take advantage of our $19 promotion which is the BEST Value for the Dollar around! I am also happy to hear that Melissa called you to let you know when Jeff was on his way and that they were both "friendly and professional". We pride ourselves on being a Company that "lives" Customer Service and that we don't just talk about it. We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. Your trust has helped us to provide steady, year around work for over 35 Families right here in your backyard. Thank you! Welcome to the Moore HVAC Family. We look forward to being here to serve you for many years to come. It would be awesome if you could tell your Friends and Family about your experience with Moore Heating & Air Conditioning and help us get the word out into our Community. A referral is the best way that you can support our Team. Thank you Have a Great Day! Sincerely, Jon Diamond co-owner
Jason S.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: MOORE HEATING AND AIR CONDITIONING completed a central AC inspection/maintenance service at my home. The technician was on time, professional, and courteous. I intend to use them for future HVAC needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Moore Home Services
Hello (Member Name Removed), Thank you very much for your A+ Review on Angieslist! We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. Your trust has helped us to provide steady, year around work for over 35 Families right here in your backyard. Thank you! Welcome to the Moore HVAC Family. We look forward to being here to serve you for many years to come. It would be awesome if you could tell your Friends and Family about your experience with Moore Heating & Air Conditioning and help us get the word out into our Community. A referral is the best way that you can support our Team. Thank you Have a Great Day! Sincerely, Jon Diamond co-owner
David C.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Inspected heating system. It went well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Response from Moore Home Services
Hello [Member Name Removed], Thank you for your "A" Review on Angieslist. We greatly appreciate your Business and Support of our Locally Owned and Operated Service Company. We look forward to being here to serve you for many years to come. Have a Great Day! Sincerely, Jon Diamond co-owner
Charles N.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Techs services and cleaned the A/C unit. They also installed a device to prevent hard starts. Personnel communicated clearly -- no surprises.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Response from Moore Home Services
Good Morning Charles, Thank you for your Awesome "A" Review on Angieslist. I love that after your experience with our Team that we left you feel like we communicated well and that we held up our Service Promise to you of having "No Surprises". Thank you for your Business & Support of Locally Owned and Operated Service Company. By you trusting Moore Heating & Air Conditioning with you Service needs you have allowed us to provide over 35 Families with steady year around work right here in your back yard. Thank you. Have a Great Day! Sincerely, Jon Diamond co-owner
Sarah G.
05/2015
5.0
heating & air conditioning/hvac, water heater repair
 + 0 more
See Above.
Description of Work: I purchased an older home knowing the furnace (original 1970) was going to go. The AC was already dead when I bought, and the water heater was probably 20 years old. So when the furnace died, I had Moore replace the entire bundle. They updated the venting under the house so that it is much more efficient, quiet and to code. They also installed really high tech gadgetry inside the venting structures to help create digital zones so that the upstairs, which bakes in the sun, isn't causing the much cooler downstairs to freeze on hot days. I am so delighted with all of the work. So professional, clean, prompt, affordable. I can't praise them highly enough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Moore Home Services
Hello [Member Name Removed], Thank you for your Wonderful "A" Review on Angieslist. It is awesome to hear that you trusted us with your entire Bundle of work that needed to be done. It is always a great feeling on our end when we are able to do a retrofit on an entire system (Furnace, AC, Ducting and Water Heater). That we have the ability to design a system exactly for your home. I just love that your experience left you feeling that we are "professional, clean, prompt and affordable" Thank you for your praise. :) We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. Your support has allowed us to provide steady year around work for over 35 Families right here in your backyard. Thank you! We look forward to being here to serve you for many years to come. Welcome to our Moore HVAC Family. Have a Great Day! Sincerely, Jon Diamond co-owner
Cheryl F.
04/2015
3.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: They came to inspect my furnace and clean it out. It was making a weird noise. He fixed it to the best of his ability. He told me they don't make these heaters anymore and I can get a smaller one but he was not allowed to tell me how much it would cost. So someone called me and I didn't catch the phone call. I called the company and they couldn't find out who to talk to so I left a message and no one ever got back to me. So nothing was done. The service man was great but their business practices suck. Why can't the service person help me to completion. Why do I have to talk to someone else to get help? Why didn't someone who is his boss call me again after I called. Frustrating (not sure what date they were out)
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$39
Response from Moore Home Services
Hello [Member name], I am terrible sorry that we fell short on our Service Promise to you. I am not going to give you a bunch of excuses about why this happened the way that it did but I want you to know that I am sorry and that it is not acceptable to us either. However we are human and we do make mistakes. The difference with us is that we care about you and your experience and would like to see if we can make things right. We have tried contacting you by phone several times today however we were unable to leave a message. I would ask that you please contact me directly. I would love if you could walk me through your experience which will allow us to learn and grow as well as it would give us a change to make things right for you. We will go to the ends of the earth to make sure that you can still smile when you see our trucks driving around town. It is great to hear your feedback and your experience with Moore HVAC. Thank you for being a Valued Gold Club Member as well. We strive to provide you with the Best Customer Service Experience that you have every received. No we mess up sometimes but we will always go to the ends of the earth to make things right. You may reach me directly at jon@moorehvac.com or (707) 396-0960 which is my personal cell phone. Thank you for your time. Sincerely, Jon Diamond co-owner
Katherine F.
04/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
Hello [Members Name Removed], Thank you for your Awesome "A" Review on Angieslist! We greatly Appreciate your Business & Support of our Locally Owned and Operated Service Company. Your support has allowed us to provide steady, year around work for 30+ Families right here in your backyard. Thank you. We look forward to being here to serve you for many years to come. Have a Great Day! Sincerely, Jon Diamond co-owner
Kenneth W.
04/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: It was fantastic. We have a maintenance contract with Moore Heating to service our heating and air conditioning units on a routine basis. This was the first time Brad performed our service and he did a superb job. He thoroughly went over every item on his check list with us. Moore is fairly priced and let you know if they find any problem but absolutely no high pressure whatsoever to attempt to sell you something.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
Hello [Removed Member Name], Thank you for your Wonderful "A" Review on Angieslist! It is great to hear your feedback and your experience with Moore HVAC. Thank you for being a Valued Gold Club Member as well. We strive to provide you with the Best Customer Service Experience that you have every received. No we mess up sometimes but we will always go to the ends of the earth to make things right. I love that your words were "they were superb". We cant ask for more than that and Brad is simply one of the nicest and most caring folks that we have around. He continues to get positive feedback from his Customers such as yourself and we continue to reward him for doing so. You simple don't see people with his level of Character much in this day and age. It is rather refreshing. :) We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. Your support has allowed us to provide steady, year around work for 30+ Families right here in your backyard. Thank you. We look forward to being here to serve you for many years to come. Have a Great Day! Sincerely, Jon Diamond co-owner
Brent H H.
04/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Replaced furnace and AC system with Lennox system.....Very professional job.good ...price/discount rebate found
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$17,000
Response from Moore Home Services
Hello (member name removed), Thank you for your Great "A" Review on Angieslist! We may not have spoken directly however I am very familiar with your project as I help the process here on the office and administrative side of things. We installed a wonderful System in your home that is going to bring you many years of Comfort and Efficiency. Time to enjoy. We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. By you Trusting Moore Heating & Air Conditioning with you project you have helped us to provide year around steady work for over 35 Families right here in our backyard. Thank you! We look forward to being here to serve you for many years to come. Welcome to the Moore HVAC Family. Have a Great Day! Sincerely, Jon Diamond co-owner
Lucia R.
04/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: I purchased the Angie's deal for $29, which probably barely covered their travel time to/from my home. |The furnace was serviced, cleaned and tuned, and the tech checked the system, made recommendations, offered additional optional services, and answered my questions. |I had a very positive impression of the company's expertise, quality of work and commitment to customer satisfaction, so I decided to sign up for an annual service agreement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Response from Moore Home Services
Hello [Customer Name], Thank you for your "A" Review on Angieslist! Your right the $29 does not cover much however we look at this as an investment. If we can provide first time Customers a "low dollar" Tune Up that gets us an opportunity to come in and provide you with the Best Customer Service experience that you have ever received then we know that we will earn your business in the future when the time comes that you need more of our services. So we may lose a little now but in the long run it provides us a steady stream of clients that remember us when the need arises. I am happy to hear that you had a good experience with our Service. Thank you for your Business and Support of our Locally Owned and Operated Service Company. We look forward to being here to serve you for many years to come. Sincerely, Jon Diamond co-owner
William P S.
04/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Replace electronics in furnace
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Moore Home Services
Hello [member name removed], Thank you for your "A" Review on Angieslist! We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. We look forward to being here to Serve you for many years to come. Have a Great Day! Sincerely, Jon Diamond co-owner
Gretchen K.
04/2015
5.0
heating & air conditioning/hvac
 + -1 more
.
Description of Work: The Moore employee was very professional, showed me and explained what he was doing and why, took before and after pictures, and made recommendations. I was very impressed with how the work was handled. Can't say about pricing because he came out under an Angie special. But I would definitely call Moore Heating if I needed something else accomplished.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
Hello [member name removed], Thank you for your "A" Review on Angieslist! I am happy to hear that our Technician was "professional" and able to show you and explain what he was doing and why he was doing it. This is a gift that not all Technicians have. We train regularly to make sure that our Team is able to get you (the homeowner) involved allowing you to better understand your system so that when the time comes that you need to make a decision on Repair or Replacement you are well educated on the inter workings of your entire Heating & Cooling System. Thank you for your Business & Support of our Locally Owned and Operated Service Company. We look forward to being here to serve you for many years to come. Have a Great Day! Sincerely, Jon Diamond co-owner
Tom S.
03/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Moore Home Services
Hello (member name removed), Thank you for your "A" Review on Angieslist! We greatly appreciate your Business & Support of our Locally Owned and Operated Service Company. Folks like yourself have allowed us to provide steady, year around work for over 35 Families right here in our own backyard. Thank you Have a Great Day! Sincerely, Jon Diamond co-owner
Janet L.
03/2015
2.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Response from Moore Home Services
Hello [member name removed], I apologize that you are so disappointed in our service that you felt the need to give us this Review on Angiestlist. I sure wish that you would have called in asking for an Owner or Manager prior to doing so to allow us an opportunity to make things right for you. That is still an option however. After reviewing your account in our system and speaking with the Technician that was on site (and in communication with you) I am not sure what we have done to deserve this review. I am however very open to hearing where we went wrong and doing our best to make things right for you now. I see that the only money that we have collected from you is the $49 Angieslist Voucher that you had purchased for us to perform a Tune Up at your Rental Home. We did however find some items that needed your attention at your. These items were discussed with you over the phone. After which we did no not have any notes of any further communication. At this point I would like to leave you my personal cell number which is (707) 396-0960. I would love an opportunity to hear your side of things and possible find a solution that makes you happy. Please contact me at your earliest convenience. Thank you. Sincerely, Jon Diamond
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Sewer Cleaning,
Insulation
FAQ
Moore Home Services is currently rated 4.8 overall out of 5.
Sunday: 7:00 AM - 4:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 6:00 PM
Moore Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Moore Home Services offers free project estimates.
Yes, Moore Home Services offers eco-friendly accreditations.
No, Moore Home Services does not offer a senior discount.
No, Moore Home Services does not offer emergency services.
No, Moore Home Services does not offer warranties.
Moore Home Services offers the following services: Heating & air conditioning repair, maintenance plans, home energy audits approved for Energy Upgrade Ca rebates, air sealing, wall and attic insulation, duct replacement, furnace replacement, Ac replacement, water heaters replacement, plumbing and drain services.