Moore Home Services is an award winning, family owned & operated business serving Sonoma, Marin & Napa Counties. We provide expert service, repair, design & installation of all your residential & light commercial heating & air conditioning needs. Matched with our industry leading customer service and system evaluations, we are the "Best Value for the Dollar" company around. Please contact us today for your FREE system evaluation! We look forward to meeting you!
Business highlights
15 years of trusted experience
Se Habla Español
Services we offer
Heating & air conditioning repair, maintenance plans, home energy audits approved for Energy Upgrade Ca rebates, air sealing, wall and attic insulation, duct replacement, furnace replacement, Ac replacement, water heaters replacement, plumbing and drain services.
We have a maintenance program with them. We have an annual rate.
Description of Work: They provided maintenance service on our system.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
Thank you for taking the time to rate our company and provide us with an "A"! I am glad that you were overall completely satisfied with the work we did in your home. We hope to see you in the future. Sincerely, Krystle Hedrick
Betty L.
09/2017
5.0
heating & air conditioning/hvac
 + -1 more
They are excellent. They are wonderful. They're very responsive. They make reasonably good recommendations. They are good listeners. You should hire them.
Description of Work: Heating and A/C service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larry S.
09/2017
4.0
heating & air conditioning/hvac
 + -1 more
It was expensive but it was done right. Good quality work, just beware of the pricing. Good communication.
Description of Work: They serviced the furnace and replaced a furnace thermometer.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Dudley M.
09/2017
5.0
heating & air conditioning/hvac
 + -1 more
It went great. They showed up on time and they fixed the problem. They were very efficient and honest in their overall assessment.
Description of Work: They did some heater repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Donald R.
09/2017
5.0
heating & air conditioning/hvac
 + -1 more
It went very well. I was happy with the work. I signed up for a membership with them for a fee. They come out twice a year and make recommendations. To be honest I don't know exactly how much I paid for them. I got into this arrangement bout a year and a half ago, it seem like it was worth it. There was no problem with there responsiveness. They quoted a 2 hour window, then they called when their guy was 20 minutes away to give a heads up, so I appreciate that.
Description of Work: They did a semi annual inspection of the furnace and air conditioner.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol D.
09/2017
5.0
heating & air conditioning/hvac
 + -1 more
In the middle of a heat wave out A/C went out. Everyone we called were booked for two weeks. I checked Angie's List and found Moore's. They came out within 24 hours of my initial contact. JR was the technician and he worked hard to replace the parts that he thankfully had in his truck and got our unit working. We couldn't be happier with our experience. Thank you, thank you, thank you!
Description of Work: Repair of air conditioning unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Moore Home Services
I am so happy to hear that JR was able to get your system up and running in no time! We are happy to hear that you were more than pleased with the services we provided and we very much look forward to working with you more in the future. Please let me know if there is anything I can do for you. Sincerely, Krystle Hedrick
Manuel R.
09/2017
4.0
heating & air conditioning/hvac
 + -1 more
They do fine. They were responsive, they got here quickly. They were quick. The workers were pretty honest about what they were fixing and how much it was going to cost. There wasn’t really any deception in that regard. What they did well was troubleshooting the system. I signed a contract with them to do maintenance on an annual basis, they could contact me to schedule those rather than me contacting them. I used them because there was discount coupons and I’d seen a lot of good ratings on them. There was a discount through using Angie’s List.
Description of Work: They did a service on my air conditioning system and then they repaired another system that I had in my house.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Moore Home Services
Hello! Thank you for taking the time to rate our company. I apologize that you did not feel the quality of work and the price were top notch; I would love the opportunity to speak with you more in regards to what we could do better to improve. We strive to go well beyond an "A!" I am happy to hear that you still plan to use us in the future if the needs arise, thank you for your continued support! Sincerely, Krystle Hedrick 707-243-4173 (Direct Line)
Sherrill K.
08/2017
5.0
heating & air conditioning/hvac
 + -1 more
Great! Very pleased with the outcome.
Description of Work: My A/C was no longer cooling effectively and Moore offered a variety of solutions at a range of price points, so I was able to choose an appropriate level of work that would solve my problem within my budget. What a concept!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Moore Home Services
Hi! I am so pleased to hear that you were happy with the work we did on your AC system; we very much look forward to being able to work with you more in the future. Thank you for being a Gold Club Member with us! Sincerely, Krystle Hedrick
David F.
08/2017
5.0
heating & air conditioning/hvac
 + -1 more
We were VERY pleased. the team of Bianca, Kazu, Bailey, Jorge and John were courteous, efficient, neat and punctual. The estimate we got was the lowest by almost 50%. Very impressed!
Description of Work: We had to have the ductwork for HVAC system replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
I'm so glad that Bianca and our install team were able to get you a new duct system in a timely manner! We are lucky to have such a fantastic crew here at Moore. We look forward to being able to work with you more in the future. Welcome to the family! Sincerely, Krystle Hedrick
Bonnie F.
08/2017
5.0
heating & air conditioning/hvac
 + -1 more
very well, we are happy with the new unit
Description of Work: a/c new unit installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
Hi! I am so happy to hear that you are pleased with the new system we installed for you. We look forward to being able to do more work with you in the future! If there is anything else you need from us please do not hesitate to ask. Sincerely, Krystle Hedrick
Matt W.
08/2017
2.0
heating & air conditioning/hvac
 + -1 more
I will not be using this company for my project.
Description of Work: I just got a quote to replace my furnace and to add an air conditioner. The price quoted was around $25,000. The rep showed me the units to be installed, and after a little research I found that they were marked up about 900%. The rep was friendly and professional, and the guarantees sound impressive, but that doesn't excuse the ridiculous mark up on equipment.
Rating Category
Rating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Moore Home Services
Hello [Member Name Removed], My name is Jon Diamond and I am co-owner of Moore Solar Heating Cooling. I am very sorry to hear about your dissatisfaction of our Services. It is clear based on your review that we did a horrible job communicating what was included for the amount we quoted you because I can personally assure you that we do not mark up our equipment as you indicated. If we did I certainly would not be personally writing you this reply I would be on a beach somewhere. We are an open book when it comes to how we break the cost down. 10-15 percent net profit. Which allows us to keep our Staff Trained on a regular basis, for us to go the extra mile anytime that a Customer's needs require it and to allow us to be a Financially Healthy and Responsible Business that pays our bills on time, makes payroll every week and keeps current on our taxes... we also Donate to key partners in our Local Community (New Life Church in Petaluma, Habitat for Humanity, Breast Cancer Awareness, Food Drives, Sponsoring Families around the Holidays, etc). Please keep in mind that we Guarantee our pricing and if we missed something in our evaluation or we dive into your project and something needs to be done that is not accounted for we will step up to the plate and handle everything exactly as it should be done with ZERO short cuts...and no Add-On's or Extras charged to you. We have been consistently told by our previous Customers that we are the Best Value for the dollar Company. At the end of the day we want to earn as much business as we can in our Coverage Area however not if it means that we have to take a short cut on your project or that we do not have the funding to provide you the Customer Service Experience that we Promise. We make no exceptions for those situations. When you Trust us with your Business you can rest assured that you will get what you pay for. Please feel free to contact me directly with any further questions or concerns. I would be happy to speak with you directly anytime. My cell number is 707-396-0960. Sincerely, Jon Diamond
Pamela B.
08/2017
5.0
heating & air conditioning/hvac, air duct cleaning
 + 0 more
work went very quickly from the beginning assessment appointment throughout installation
Description of Work: replacement of two heating systems in my home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Phil T.
07/2017
5.0
heating & air conditioning/hvac
 + -1 more
My recommendations always sound the same: On time, on point, always professional and still mange to be "customer friendly." Price was more than fair.
Description of Work: The furnace needed a new circuit board.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
I'm so happy to hear that you were impressed with the services provided to you by our company! We strive to be the best in the business and your A score shows that we succeeded. Thank you for taking the time to share your experience with us. Sincerely, Krystle Hedrick
Jon T.
07/2017
5.0
heating & air conditioning/hvac
 + -1 more
Bianca was my service technician and she quickly diagnosed my not-insignificant air conditioning issue, explained it to me very clearly, and was able to repair it during the same visit. I appreciated the service so much I signed up for their Gold Membership.
Description of Work: Air conditioning
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Moore Home Services
Thank you [Member Name Removed] for sharing your experience with Bianca! I am happy to hear that she was able to get your AC working quickly. We look forward to working with you more in the future! See you in the Fall for your furnace maintenance. Sincerely, Krystle Hedrick
Jon S.
06/2017
5.0
heating & air conditioning/hvac
 + -1 more
Work started and completed on schedule. Still one follow up service to be performed. Won't know the quality of the furnace until winter comes so we can use. Today's temperature is 92.
Description of Work: Replace old furnace
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
Thank you for taking the time to write a review and share your experience with others! I'm sure once winter hits you will be more than happy with the system that we installed for you. You will have peace of mind going into the season with a brand new furnace! We look forward to seeing you again in the Fall for the maintenance of your new system. Sincerely, Krystle Hedrick
Marte M.
06/2017
5.0
heating & air conditioning/hvac
 + -1 more
The service was excellent. The people that came to do the work were also excellent. They were so professional. They went above and beyond when they left my garage in better shape than it was when they got here. I have used Moore Heating & Air Conditioning on a few occasions and will continue to use them. I recommend them highly.
Description of Work: They installed new duct work and an air scrubber for a 4400 sq. ft. home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,254
Response from Moore Home Services
Thank you for the "A" score! I am more than happy to hear that our team did a great job in your home. We appreciate the recommendations and we have a great referral program so make sure you tell your friends and family to use your name when calling us! Sincerely, Krystle Hedrick
Donna K.
06/2017
5.0
heating & air conditioning/hvac
 + -1 more
The person that came out, found out what the problem was. It was actually a spiderweb that had gotten into some intake thing, that had blocked it. He cleaned it all out and it was a minimal charge and yay, it all worked out. I was extremely pleased because they found something that was stopping my service, but it was minor and they corrected. And I not knowing any better, they could have charged me quite a bit more for a part because I had no idea what the problem was, so I'm just really pleased. I seem to remember that it was really reasonable and I felt quite relieve. So I say, it must have been reasonable. I can't say what it was at this time. I don't recall feeling that I got gouged. The guy was really nice. I remember that much. I don't remember his name. I didn't write that.
Description of Work: A/C diagnostic & repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
Response from Moore Home Services
Thank you for the "A" rating! We very much appreciate the positivity and look forward to working with you more in the future. Sincerely, Krystle Hedrick
Greg B.
04/2017
5.0
heating & air conditioning/hvac
 + -1 more
Very well. Everything was explained in detail, all questions answered, very professional the whole way through. Estimate was competitive with others.
Description of Work: Replace an old heater in the attic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
Thank you for your support! We are honored to have you as a member of our HVAC family. We appreciate you taking the time to write a review and share your experiences with us. Your trust in us has helped provide steady, year around work for over 80 Families right here in your backyard. We look forward to being able to serve you for many years to come. Sincerely, Krystle Hedrick
Keith J.
03/2017
5.0
heating & air conditioning/hvac
 + -1 more
Great! Tech called before arriving. Asked me about any problems or concerns before starting. Upon finishing, the tech took the time to tell me what he did and made recommendations to keep my furnace running strong.
Description of Work: General furnace tune up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Moore Home Services
Thank you for taking the time to provide us with an "A" score! I'm so happy to hear that you were pleased with the service that we provided. We find it very important to educate our clients on the functionality of their system and help ensure your system will stay running for as long as possible. Please let me know if there is anything else we can do for you! Sincerely, Krystle Hedrick
Susan F.
03/2017
3.0
heating & air conditioning/hvac
 + -1 more
I felt intimidated into buying a part for my A/C I really didn't need. Advertising one price and raising it higher once he was there for just a check up.
Description of Work: A/C check up for around $19.95 ?. After he did it he charged me around $50 ?. I felt very pushed into buying a "contraption" that he put on the A/C outside. Did I really need it? Heck if I know. Then he showed me a plastic card with three prices on it and said which one do you want? in a forcefull way. I felt intimidated and picked the cheapest one around $125!! I had not expected to pay any more than the $19.95 or what ever it was.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$150
Response from Moore Home Services
I would like to start by apologizing for the experience you had. We do not condone the typical "pushy salesman" behavior and I would never want someone to not understand what they were purchasing from us. If you have time I would love to speak with you more and take corrective action. Please call me directly at 707-243-4176 or my service manager at 707-331-5676. We would love the opportunity to make this right. Thank you for providing feedback about your experience. Sincerely, Krystle Hedrick
Sally C.
03/2017
5.0
heating & air conditioning/hvac
 + -1 more
Moore efficiently ordered a new part and replaced the bracket. Very simple, nice work. At the same time they did the inspection of the furnace (in our attic), found two problems and fixed them. The drain collecting water from the furnace had been damaged, and there was a error in installing the drain pipe in the attic. Some cost for these fixes but glad to have work done. We are members of Moore's "Club" so there was savings from that.
Description of Work: Top bracket on our fairly new outdoor AC unit had become corroded. This bracket supports the fan motor. We also needed an inspection/check up for our furnace. House is about four years old.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from Moore Home Services
Thank you for your great review! As being a part of our Gold Club Membership, I am happy that you have had the opportunity to visit with our staff on more than one occasion. We appreciate your business and support of our locally owned and operated service company. By you trusting Moore Heating and Air Conditioning with your project you have allowed us to provide steady year round work for over 80 Families right here in your backyard! We are honored to have you in our Family! Sincerely, Krystle Hedrick
Marte M.
02/2017
5.0
heating & air conditioning/hvac
 + -1 more
I highly recommend Moore Solar, Heating, Cooling. I have found the people at Moore consistently very knowledgable and service oriented. Krystal answered my call, was very helpful. I requested an appt. with Chris who had explained the high efficiency furnaces last summer. He came to my home to address my questions and then scheduled installation. Austin & Martin were skilled and terrific related to the installation of my new energy efficient furnace & thermostats!
Description of Work: I purchased an energy efficient furnace and thermostats.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Response from Moore Home Services
Hi [Member Name Removed]! It was a pleasure speaking with you about the work that we've done at your home. I'm so happy that we were able to get you a more efficient system in a timely manner! If you have any more questions, please feel free to reach out anytime. Sincerely, Krystle Hedrick
Pamela W.
02/2017
5.0
heating & air conditioning/hvac
 + -1 more
Extensive report notes provided by Moore. Very knowledgeable help. Selling home so not replacing for long-term but if I were going to do that, would certainly consider Moore for the project. I have had them out to 2 different houses for a total of 4 service calls and every single one has been a great experience. Their fees were good value. They are very professional, knowledgeable and reliable. Can't ask for much more!
Description of Work: End-of-life HVAC system checkup.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from Moore Home Services
Thank you for your continued support! We are honored to have you as a member of our HVAC family. Your trust in us has helped provide steady, year around work for over 80 Families right here in your backyard. We look forward to being able to serve you for many years to come. Sincerely, Krystle Hedrick
David G.
01/2017
5.0
heating & air conditioning/hvac
 + -1 more
They did a good job. It was a great deal. The quality was fine. They came pretty quickly. One person came out to complete the service for me. He was fine. He gave us a very detailed analysis of our heating system.
Description of Work: They did a tune-up and inspection on the AC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Moore Home Services
[Member Name Removed]. We can't tell you how much we appreciate your feedback. We hope that you will consider us again for future service on your system. Sincerely, Bryant Kearney
Vicki R.
01/2017
5.0
heating & air conditioning/hvac
 + -1 more
They went above and beyond to make sure they were working properly; all without any additional cost. I experienced excellent communication and customer service from the office staff and the technicians. One call and all was taken care of. I will definitely have them back!
Description of Work: Moore Heating And Air Conditioning performed a maintenance inspection on my units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Moore Home Services
Thank you for taking the time to give our company an "A" score! We greatly appreciate your business & support of our locally owned and operated service company. We look forward to being here to serve you for many years to come. Welcome to the Moore HVAC Family. Sincerely, Krystle Hedrick
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Sewer Cleaning,
Insulation
FAQ
Moore Home Services is currently rated 4.8 overall out of 5.
Sunday: 7:00 AM - 4:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 6:00 PM
Moore Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Moore Home Services offers free project estimates.
Yes, Moore Home Services offers eco-friendly accreditations.
No, Moore Home Services does not offer a senior discount.
No, Moore Home Services does not offer emergency services.
No, Moore Home Services does not offer warranties.
Moore Home Services offers the following services: Heating & air conditioning repair, maintenance plans, home energy audits approved for Energy Upgrade Ca rebates, air sealing, wall and attic insulation, duct replacement, furnace replacement, Ac replacement, water heaters replacement, plumbing and drain services.