Moore Home Services

After finding a problem, he presented me with options and pricing (replace the heat exchangers, replace the whole furnace at about twice the cost, and add an optional air scrubber because of having allergies, or leave the furnace turned off and use space heaters next winter). I was shocked at the prices, but they're in the ballpark. I am in the process of making a decision, as my budget is very limited, and it probably is not cost effective to repair an older piece of equipment that will probably need further repairs down the road. I also learned that the manufacturer's warrenty is worth about as much as the paper it was written on, as there are exceptions for just about everything on the furnace.

Technician was scheduled to do service check on air conditioner. During inspection of air conditioner, technician noticed something in the heating part of the unit that didn't look good to him. He took the time to also inspect the heating unit and has made a second appt. to do a complete inspection of the heater.

After checking out a few companies and different options we chose Moore HVAC and were very happy with the work. We were very impressed with the great service and professional approach from the initial meeting through the installation. Moore Heating & Air Conditioning explained different options thoroughly with no pressure. They are fairly priced, on time, friendly, explain things clearly and clean up every day before they leave. Moore has a great warranty that is spelled out clearly. Our new system works great and we highly recommend Moore HVAC. They are fantastic people to work with.

I wanted to know what a break down of the price would be and the company would not tell me the price of the heater. The guy who came out was really, really nice and very knowledgeable. We didn’t use the company because we aren’t ready to do any installations at this time.

My original appointment was cancelled on short notice [night before] due to short staffing problem. It was reset at my convenience so it was only a minor inconvenience. Owner seemed very eager to please.

It was ok. The unit hadn't been serviced or cleaned in a while. He cleaned it and what they did, they did right. However, when he left it developed a noise, a knock. We then had someone out from the same company, who came out to give us an estimate on something unrelated to what they originally had done. I mentioned to the gentleman that there was a noise. He said that since they removed the dirt, and cleaned it, it was probably unbalanced. He didn't say it was a safety issue but he told me that he would make sure that he would call back to schedule an appointment and he didn't, which was a disappointment. The price was very reasonable.

I could not understand why they would not use Angie's List $19 Coupon available. But, I do now. It was a disappointing unprofessional experience for myself. They kept wanting to charge more...

The are very good. I trust them and they are reliable.

It went fine. Everything was good except it was a little tricky; they took care of everything but I had originally put in the order that I wanted them to check the air conditioner. However, afterwards they said they couldn’t. They told me I had to wait for summer. I will have to pay them again to come out in the summer.

The overall experience was very good. When I called the gal was very helpful and gave me a time frame for the next day, which was fine. He was actaully able to come a little earlier which was great. He came in told me everything he was looking at. He showed me a switch that had been tripped, and how to reset it. We will need a new heater, which we do know as it is over 20 years old. We will very likely purchase it from this same company.

Rich was delightful - very courteous and friendly. He was efficient but willing to explain thoroughly whenever asked. He wore shoe covers to keep floors spotless. Highly recommended!

The "Risk-Free " tune up was a complete and through inspection of our heater with explanation about everything . They state" your satisfaction is guaranteed" and they mean it. Couldn't have been happier with their service.

This was a general check up, not a repair. He was exactly on time, a big plus. Very efficient, clean (put on shoe covers), explained what he was going to check, and did his inspection. He cleaned out the heater and pointed out that it was in good condition. he checked out the thermostat and did a test run. I asked about the filters in the ceiling, he explained what I needed to know and made suggestions for the future. He was pleasant, a big plus.

It went well. They did not recommend a part purchase at this time and to wait until the problem worsens. I appreciate that. They could have talked my wife into a purchase but they didn't. When the furnace does get worse, I will definetly call them back. Very pleased.

Saw the maintainence deal on Angie's list so went for it. The technician arrived on time. Checked out the entire heating system, showed me things to look for in the future than may malfunction and that one part was beginning to show signs of wear and age. Gave an estimate of how much that part might be if it were to be replaced. Changed the filter and left. He was very pleasant

I think I just told you! I would have this company back.

Excellent. Sales team came out to review existing furnace and system. Very thorough and professional. Also, due to scheduling mixup on first visit, went out of their way to provide extra value. I sincerely believe they will do whatever they can to build their relationships and grow their busines by providing exceptional service and value.

Two young guys showed up to do the work, were very polite and instructive and inspected both the downstairs and the upstairs furnaces. Upstairs was not operating at all. They ordered the part and the service manager came two days later to install it. However he saw a crack the younger guys missed. Determined that it was far too old to be repaired. Owner came a third visit the next day to lay out the replacement options. Very clear and straightforward. Seem trustworthy and instilled confidence.

I called Moore HVAC to evaluate a heating system that was very uneven -- super hot in some rooms and pretty cool in others. Since the system hadn't been serviced, I asked them to complete a service at this time, too. The service tech arrived and completed the service and noted that the uneven heating could be helped if the ductwork was replaced with newer ductwork, which allows for better damper control. He also noted that the old ducts had asbestos in them. At the same time the water heater was shutting off and I asked them to look at that, too. They checked the water heater but couldn't make it shut off as had been happening; however it stopped shutting off after they worked on it. We made the decision to replace the ducts. Moore HVAC subcontracted the removal of the asbestos ducts with a company that specializes in that. They removed the ducts in one day after sealing off the vents to the house and supplying heaters to provide heat through the night. The next day, Moore arrived to complete the install. They completed this in one day. When they got some dirt on the rugs in one bathroom, they took care of the damage. The heating is much more even and more comfortable. Everyone I dealt with was helpful and pleasant. We couldn't be more satisfied. We will definitely call Moore HVAC for further HVAC needs.

The service was fine. I liked them! They weren’t pushy and both times, they encouraged me to see how long the system would work before the repair.

The service was wonderful! I called them after-hours, and I received a call back from them shortly after. They came out the very next day!

The service was very good overall! They explained everything thoroughly and we really liked how they treated us: they were very kind and responsive. We were very pleased.

The service couldn’t have been better! Everyone that I’ve dealt with has been incredibly nice and there haven't any problems.

Overall, the experience went well. The technician was nice and seemed do a good job.

The overall experience was very good. Jon is a great salesman. Steve & Andrew installed the new furnace, all new air ducts and registers throughout the house. They were on time, courteous, and professional. Even though I selected the flexible air ducts I was not prepared for what it was going to look like when the job was completed. My reaction to the new system was not pleasant. They got Jon on the phone right away and he came over to resolve my issues. He was patient and polite. He was willing to work with me even though they gave me exactly what I asked to be installed. In the end I apologized for my behavior since it was my issue with the cosmetics of the installation, not the installation itself. The new furnace is much more quiet and efficient than the 60 year old unit we had replaced. The workmanship is excellent. Everyone I worked with was very professional and I would recommend Moore Heating to anyone needing a new furnace.