Leak Hounds

Called for service. The operator was extremely pleasant. Worker was dispatched on Saturday. Shut off water until he could come back on Monday (to the sprinkler system). Returned as scheduled. Repaired shower faucet knob. Supposedly repaired the sprinkler valve controlers. You can see the black PVC pipe in the shower faucet. (there is a chrome colar that should have been installed to mask that PVC portion...when it is installed correctly) The leaking valve was replaced by another manufacturer part. This was on controler 1...which no longer leaks. Unfortunately, if was replaced with a valve that does not prevent the system from blowing all over. Also, besides the wrong type of part being installed, the valve on contoller #3 (directly next to controller #1) no longer works. It has always worked before. I think he disconnected it accidentally. I reported these isssues to the company 1 time. They never responded. I reported it a second time., informing them if it doesn't get taken care of we would need to discuss their paying the new contractor to complete the job. This got a phone call back from the owner. He called & left a msg. I returned the call....he didn't answer his cell. I left a msg. He called back, left a msg. I called back on two more occasions, getting his voicemail each time. I did not continue to leave msgs because I felt he was avoiding my calls. All cell phones clearly display the callers name and when they called. I feel like he knew I was trying to contact him and chose not to followup and didn't really want to know. He msg certainly didn't indicate he was taking responsibility or felt sorry it wasn't fixed to my satisfaction. I will never use them again.

They didn?t do a great job. We had to fire them. They started the job 2 months ago and were with us for 3 weeks. We spent around $12000. They were very unprofessional. They never showed up on time. When the inspector came out to inspect, we failed four times. They did shoddy work. We had to have another plumber come out to check their work, after we fired them. When they did some plumbing in the bathroom, they did it all wrong. It wasn?t a pleasant experience. They held up our work. They caused a major delay. They sent somebody out, who was inexperienced, to give us the bid. They told us that everything will be done in a short period of time. After three weeks, we had to fire them as they were lying to us. The guy even lied to his boss, who didn?t want to take any responsibility. We had chosen them because of their estimate. They gave us some money off because they didn?t finish the job. We will never use them again and we will not recommend them to anybody.