HEWITT HEATING & AIR CONDITIONING

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The provider was able to get the part the same day, which we appreciated. They provided great customer service and I felt that he went above and beyond what he needed to do.

Based on my initial experience, I'd have given him an A. He was prompt & pleasant, got it running with much effort & a new part. But the next day it wouldn't go on. I left a pleasant message, didn't lay blame for the failure. A couple of days later, when I hadn't received a return call, I called again, wondering if he was out of town & pointing out that we didn't necessarily consider this to be warranty work; we were perfectly willing to accept that it could have been another part that failed. He never called back. I was puzzled and disappointed and felt that I had bent over backwards to try to be non-judgmental. (I still am for that matter, since I graded him as N/A for price and quality of his initial repair work, since I have no idea if they were appropriate. I only gave him F's for professional issues.) We then called Brian Hoyt, who was GREAT and got the thing up & running.

It took a surprisingly long time (including another heat wave) for the replacement fan to arrive, and I had to call several times. When it did, Mr. Hewitt came when he promised, and installed the fan competently, with a minimum of fuss. He also helped keep costs down by suggesting I install the less expensive of two models. The original problem remains, however. He's promised to recommend an air-duct person to check the crawl space. I have yet to call him about this. I must add that Mr. Hewitt is straight-forward, low-keyed, and altogether reliable. He's an honest, experienced artisan, and very easy to work with.

Mr. Hewitt usually does workforce insurance companies and has been in the business for over 20 years. He offered to come over the same day I called, and did. He looked at my unit and checked an air vent and immediately diagnosed a frozen unit, told me how I could fix it myself, and only charged me for the visit.

Our home warranty was not going to cover it & he got them to cover it. It was excellent service. He was very punctual. He had to go & get a part, he was back in 20 minutes. Price was for service call, the rest was covered by the warranty.