WESTWOOD APPLIANCE

I have had many home repairs done in my lifetime, and this was the single worst experience I have ever had with a repair company. I left a message over the weekend and received a call back on Monday. When I called again on Tuesday, I indicated that I was returning a phone call/message about setting up my appliance repair visit. The person I spoke with was actually somewhat rude and said they had never worked with me (I think she thought I was calling about a job already underway). At that point, I said thank you, I would just call another company to look at the job. She then became more polite, and we set up a 5-hour window for Thursday. Because I do not live at the address, I asked for the technician to call before heading to the property (so that I would have time to get there), and was assured this would be no problem. I was also told there would be an $85 service charge, which would then be applied to the repair bill; this seemed reasonable enough to me. José, the technician who came out on Thursday, was courteous and seemed perfectly knowledgeable. He did not call until he actually arrived to the property, but it worked out because I happened to be nearby anyway. He looked at the appliances, indicated the problems, and said he thought they had the parts at the shop. He said he would come back Monday or Tuesday to actually perform the repair. As of Monday afternoon, I had heard nothing back. When I called, I was told that the office had "just received my paperwork" (remember, they came out on Thursday!). Also, the parts had not been ordered, so I would have to wait until at least the following Monday for them to arrive (it's Thanksgiving week). I said this was not going to work because the property is being listed for sale right away, so I did not want to schedule the repair. At this point, I was asked for my credit card number so that I could pay the $85 service call fee. When I said I was not OK with that, because of the mistakes that had been made on their end (not contacting me for three days after the initial visit, not ordering parts in a timely fashion), I was told I would be sent to collections. I paid the fee because a) I don't want to ruin my credit over $85 and b) I don't like to have outstanding debts. The truth is, though, that I don't feel Westwood Appliance deserves that $85 after: treating me rudely on the phone (first call); mishandling my service call paperwork; not ordering parts promptly or having basic parts in stock (the dishwasher drain hose is a standard part and can be bought at any hardware store; I just ordered the refrigerator filter online, to be delivered to my house in less than 24 hours); and threatening to send me to collections. In short, I would never, under any circumstances, call Westwood Appliance again. Their technicians may be good at repairs, but the terrible customer service is not worth it. NOTE: In that last phone call, I was quoted a total price of $429. The price quoted for parts was a little high, as the price given for just the water filter was $49 (a $30 part at most when ordered direct from the manufacturer). The labor charges seemed reasonable.

I have had many home repairs done in my lifetime, and this was the single worst experience I have ever had with a repair company. I left a message over the weekend and received a call back on Monday. When I called again on Tuesday, I indicated that I was returning a phone call/message about setting up my appliance repair visit. The person I spoke with was actually somewhat rude and said they had never worked with me (I think she thought I was calling about a job already underway). At that point, I said thank you, I would just call another company to look at the job. She then became more polite, and we set up a 5-hour window for Thursday. Because I do not live at the address, I asked for the technician to call before heading to the property (so that I would have time to get there), and was assured this would be no problem. I was also told there would be an $85 service charge, which would then be applied to the repair bill; this seemed reasonable enough to me. Jos?, the technician who came out on Thursday, was courteous and seemed perfectly knowledgeable. He did not call until he actually arrived to the property, but it worked out because I happened to be nearby anyway. He looked at the appliances, indicated the problems, and said he thought they had the parts at the shop. He said he would come back Monday or Tuesday to actually perform the repair. As of Monday afternoon, I had heard nothing back. When I called, I was told that the office had "just received my paperwork" (remember, they came out on Thursday!). Also, the parts had not been ordered, so I would have to wait until at least the following Monday for them to arrive (it's Thanksgiving week). I said this was not going to work because the property is being listed for sale right away, so I did not want to schedule the repair. At this point, I was asked for my credit card number so that I could pay the $85 service call fee. When I said I was not OK with that, because of the mistakes that had been made on their end (not contacting me for three days after the initial visit, not ordering parts in a timely fashion), I was told I would be sent to collections. I paid the fee because a) I don't want to ruin my credit over $85 and b) I don't like to have outstanding debts. The truth is, though, that I don't feel Westwood Appliance deserves that $85 after: treating me rudely on the phone (first call); mishandling my service call paperwork; not ordering parts promptly or having basic parts in stock (the dishwasher drain hose is a standard part and can be bought at any hardware store; I just ordered the refrigerator filter online, to be delivered to my house in less than 24 hours); and threatening to send me to collections. In short, I would never, under any circumstances, call Westwood Appliance again. Their technicians may be good at repairs, but the terrible customer service is not worth it. NOTE: In that last phone call, I was quoted a total price of $429. The price quoted for parts was a little high, as the price given for just the water filter was $49 (a $30 part at most when ordered direct from the manufacturer). The labor charges seemed reasonable.

Only fixed it half way and told me I needed all new parts. It was going to cost almost 1/2 the price of a new fridge. I looked up the parts online and was not happy with the amount of mark up.

FANTASTIC! CANNOT say enough about them. Danielle was THE ONLY person to return a call from 3 companies I contacted. She was the ONLY person to quote me BEFORE the booking with a decent description of my issues. All other companies wanted to send a technician for the call-out fee and wouldn't quote in advance on a very normal problem - SCAM!!!! She booked Jose, squeezing him in to his schedule for the following day for a freezer repair/service. He was on time, courteous and sorted the issues quickly, very effectively and then charged me less than I was quoted! LESS THAN THE QUOTE!!! Utterly brilliant. Again, can't say enough. Will use them again and recommend them to anyone who will listen. Thanks, Danielle

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They were recommended by an appliance store, and I have been pleased with them ever since. I have been using them for about 2 years. They are reasonable. The technician who normally comes for the washers and dryers is very knowledgeable. He can analyze problems and he will tell you what to do, if you are using the wrong kind of detergent,or whatever it is, he is very helpful that way. I had tenants that were using capsules that were not dissolving completely, and they were clogging up the lines of the washer, and he said that these were a big problem with the front loading machines.

called on tuesday morning, Al came that afternoon and diagnosed the problem, gave us an estimate, had to order the part, called us when the part arrived, came and installed it.. very pleasurable experience/ courteous and professional

I do like them a lot. Everything was good that's why I keep calling.

They did very well and I am going to be using them again for my washer. They were good.

He said he fixed it, but now I don't get any hot water out of that faucet. We have a lot of problems with our faucet and water filters with this company. We also had a technician who was very rude. We asked that he would not be sent out to us again. The kitchen sink leaks water as well. They put in a new faucet and filter, and it still leaks. They keep coming back to do a poor job.

We had provided the make and model number and repair man (Oleg) had the correct part. He came on time and was very pleasant and professional. He cleaned up everything. The labor charge seems very high, but we don't remember what was quoted when we made the appointment.