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nicwerks

Computer Repair, Internet Service, Computer Training

About us

On-site and remote computer networking.

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

Computer Network Setup & Maintenance

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.917 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
12%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.7
Showing 1-17 of 17 reviews

David M.
10/2010
5.0
computer repair, internet service
  + 0 more
Solved all the problems quickly. Excellent service.
Description of Work: Set up IP phone and checked local area network which included Mac computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Kathleen S.
09/2009
5.0
computer repair
  + -1 more
I'd call them and work with them any time in the future. We were completely impressed with their honesty and willingness to spend time with us on this matter.
Description of Work: Needed eval of computer. Rep COULD have taken it in, repaired it and we'd have paid the cost. BUT, it wasn't worth our $$. He willingly gave of his time to help us make a good decision.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DIANE N.
11/2008
5.0
computer repair
  + -1 more
It was wonderful, prices are high but worth it, and he does not waste time!
Description of Work: Nick came in and totally fixed/hooked up/updated/saved my computers and laptops. He got my difficult wireless up, fixed a printer connection, cleaned up several PC's and overall saved my sanity!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Estelle R.
10/2008
5.0
computer repair
  + -1 more
Very well.
Description of Work: Cleaned out the viruses.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$450

Julie W.
08/2008
5.0
computer repair
  + -1 more
He came out and fixed my computer in a span two hours. He came out and fixed it a day after I called him. I felt that his prices were very good.
Description of Work: He basically fixed a problem that two others could not fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Karen B.
02/2008
5.0
internet service
  + -1 more
It went very well. My internet was down, but it wasn't the usual suspects. I called Nick to come figure it out. Took him 5 minutes; my browser just needed to be re-set. Because of the 1 hour minimum, I kept him about 20 minutes answering other questions and checking a few other things and he was very gracious about offering to answer questions on the phone should I have some issues in the future. Very personable and courteous.
Description of Work: My internet was down, but it wasn't the usual suspects. I called Nick to come figure it out. Took him 5 minutes; my browser just needed to be re-set. Because of the 1 hour minimum, I kept him about 20 minutes answering other questions and checking a few other things and he was very gracious about offering to answer questions on the phone should I have some issues in the future. Very personable and courteous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

LARRY G.
10/2007
5.0
computer repair
  + -1 more
This was a successful and rewarding experience, and I would certainly call Nick again if [when] I have problems with my computers.
Description of Work: I had been having problems with a wireless network, the computer at the "receiving" end of the signal was crawling and often not getting a signal at all. There were also problems of sluggishness on both of the computers used in the house. I called Nick and he returned my call quickly; we arranged a visit very soon after. He arrived on time and went to work efficiently. Unlike some computer professionals I've dealt with, Nick communicates clearly and helpfully. He tried various solutions before resorting to replacing the "wireless receiver" and he was able to adjust the signal so that it now works reliably [within the parameters of Time Warner]. He also helped me clean up various unnecessary files on both PCs so that their operations are smoother. [The cost figure includes both the part installed, approximately $180, and several hours of labor].

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$445

BONNIE B.
09/2007
5.0
computer repair
  + -1 more
He works very fast which is great because he is hourly, so it's not too expensive. He is incredible and very professional.
Description of Work: He networked all my computers between my main and second house for wireless. He also repaired all the computers at my office when they crashed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Cynthia C.
09/2007
1.0
computer repair
  + -1 more
Did not call or email back.
Description of Work: Did not call or email back.

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0

$100

BARBARA W.
08/2007
5.0
computer repair
  + -1 more
Great! He returned my initial call quickly, came promptly as scheduled, stayed as long as I needed him to. He got several messages from clients while he was here (which he'd glance at briefly), and since one of them seemed urgent, I urged him to return the call and give them help over the phone. He did not charge me for the time he spent doing that troubleshooting.
Description of Work: Nick cleaned up problems I'd been having with MS Word, reconfigured my external hard drive, showed me how to do a backup, installed a wireless printer connection to my laptop, and generally tweaked the 2 computers (desktop and laptop) while patiently teaching me how to maintain them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jill L.
05/2007
5.0
computer repair
  + -1 more
He gave me a consultation that basically meant that he wouldn't make any money on me. I felt like he was very trustworthy, because I wouldn't have known the difference if he could have repaired it or not. I found him extremely honest and trustworthy.
Description of Work: They provided a consultation. I poured water on my laptop and he suggested that I wait 24 hours to see if it would dry out. He said if it didn't come on in about a day, that probably the motherboard was dead, and I'd have to buy a new one. He wasn't trying to perform unnecessary repairs, which I appreciate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PAUL J.
02/2007
1.0
computer repair
  + -1 more
Awful service! Why go to the trouble to call us back, confirm an appointment, and then be a no show? Mr. Curran had a great record on Angie's List, but clearly there are limits to this system. I could not contact this vendor again, I waited for him to show up nearly 2 hours, and he never returned our calls as to his where abouts. I could never recommend him to anyone.
Description of Work: Mr. Curran did not show up as he said he would today: no call, no explanation.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from nicwerks
I RECEIVED A SUPPORT REQUEST ON A SATURDAY FROM THIS MEMBER IN A VOICEMAIL. I CALLED HIS OFFICE AND SPOKE TO ANOTHER EMPLOYEE, LETTING HIM KNOW THAT I HAD ANOTHER APPOINTMENT THAT WOULD LIKELY TAKE ME UNTIL 3:30PM OR SO. I WAS TOLD THAT THE OFFICE WAS GOING TO BE OPEN UNTIL 5PM. I FINISHED THE OTHER JOB JUST BEFORE 4PM AND AS I WAS HEADING TO THE MEMBER'S LOCATION I CALLED TO LET THEM KNOW I WAS ON MY WAY. HE HAD ALREADY LEFT AND THE OFFICE STAFF THOUGHT IT BEST THAT I NOT COME. REALIZING THAT COMMUNICATION HAD BEEN CONFUSED, I TRIED TO REACH THE MEMBER ON SUNDAY AND MONDAY BUT HE WAS NOT IN. I LEFT WORD WITH HIS STAFF ASKING THAT HE RETURN MY PHONE CALL AND THIS WAS NOT FOLLOWED THROUGH ON. JUST TO BE CLEAR, THE MEMBER AND I NEVER ACTUALLY SPOKE ON THE PHONE. I REGRET THIS SITUATION BUT FEEL LIKE I WENT WELL OUT OF MY WAY TO RESOLVE THIS PROBLEM. I AM POSTING THIS IN MY DEFENSE AS I WORK EXTREMELY HARD ON BEHALF OF ALL MY CLIENTS AND WANT TO ASSURE PEOPLE THAT I DON'T JUST NOT SHOW UP. I WILL CONTINUE TOWARDS A RESOLUTION ON THIS ISSUE, AS I AM FRUSTRATED AS WELL.

JOSEPH S.
02/2007
5.0
computer repair
  + -1 more
Very professional, very bright, and very good at what he does.
Description of Work: Nick set up a scheduling program for myself and my staff. He imported data from two other systems. He fixed a synchronization problem. He gave recommendations and instructions on how to back up my data.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

CRAIG G.
11/2006
5.0
computer repair
  + -1 more
Again an excellent job. Mr. Curran was on time and completed the work a little past the time he was to leave to another appointment. Very clean; no mess; advised additional information regarding the use and care of the computers. I am planning on calling him again as one as I am ready with a new Macintosh.
Description of Work: In about an 1 1/2 hours Mr Curran work on 4 computers all with varying problems (! PC;3 Macs ) and solved each problem Mr Curran does indeed know his computers and is very fast. Excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

DISA L.
10/2006
5.0
computer repair
  + -1 more
Ever since our wireless equipment was installed a few months ago, my co-worker has been getting booted off the Internet many times a day. A separate issue: incoming email problems. I called all the Angie's List computer companies in our area & reached 3. Nicholas was the only one who listened carefully to my description of the problems, asked intelligent questions & said he could come on the day & at the time we'd be available. On the day of our appointment, he called to let me know he was on the way, but delayed by traffic, which was appreciated. Once here, he tackled the problems sequentially, explained what he had done & said honestly that it still might be necessary for us to purchase a new wireless router. Trying to save money, we resisted doing so during his first visit. Initially everything worked perfectly, but the booting-off problem didn't disappear entirely, so 2 weeks later I called Nicholas & he came over & installed a new wireless router. Now everything is hunky-dory.
Description of Work: Here's the info from our invoices about what was done (since I'm not a techie): Troubleshoot wireless connection, install updated driver from Dell, adjust wireless network for channel 10, remove conflicting wireless software from Dell, remove additional wireless network names from Allow List, troubleshoot winlogon.exe error related to spyware, install ewido anti-spyware and windows defender, remove ''jkkll.dll'' vmundo spyware remnant and install new Linksys wireless router. Additionally, Nicholas Curran answered questions regarding email troubles my co-worker was having. This work was done for a non-profit organization in a 2-person satellite office. (We rely on a wireless set up for the use of our 2 computers, 1 printer [All-in-one], and our individual Internet/email access). Nicholas is clearly very competent, but also kind, patient and professional in his demeanor. He charges $100.00 per hour.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$279.11

CRAIG G.
07/2006
5.0
computer repair
  + -1 more
Job 1: Nickk was on time; took all the necessary time needed to complete the job, very clean and polite; price was more than expected, however, the problems were more then anticipated. Job 2: Very pleased with entire job and everything is working perfectly. On time; very, very polite and reasonably priced for the amount of work accomplished. Will defiantly call him again when I set up my computer and my wife's computers at her school.
Description of Work: Job 1: Did a lot of work both on the computer, getting it on line, setting up the printer, and installing a new chip.($400.) Job 2: Redesigned and set up a whole new system with a different computer and elimated many wires making the connections much cleaner.($300.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Heidi Frey G.
11/2005
5.0
computer repair
  + -1 more
NICK WAS REFERRED TO US BY SOMEONE ELSE, AND WE IMMEDIATELY ADDED HIM TO OUR ROSTER OF NECESSARY SERVICE PROVIDERS. HE IS FRIENDLY, KNOWLEDGEABLE AND EFFICIENT, THOUGH SOMETIMES NOT AVAILABLE AS QUICKLY AS WE MIGHT LIKE. ANYONE WHO USES HIM WANTS TO KEEP HIM EMPLOYED EXCLUSIVELY!
Description of Work: SET UP NEW COMPUTER AND INSTALLED ANTI-VIRUS SOFTWARE; SET UP HOME COMPUTER NETWORK; COMES TO YOUR HOME OR OFFICE (AND AVAILABLE FOR PHONE CONSULTATIONS)

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100


    Contact information

    1223 Wilshire Blvd Ste 213, Santa Monica, CA 90403

    www.nicwerks.com

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Internet Service,
    Computer Training

    FAQ

    nicwerks is currently rated 4.9 overall out of 5.
    nicwerks accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, nicwerks does not offer free project estimates.
    Yes, nicwerks offers eco-friendly accreditations.
    No, nicwerks does not offer a senior discount.
    Yes, nicwerks offers emergency services.
    No, nicwerks does not offer warranties.
    nicwerks offers the following services: Computer Network Setup & Maintenance

    Contact information

    1223 Wilshire Blvd Ste 213, Santa Monica, CA 90403

    www.nicwerks.com