Bill Walter - Locksmith

I called Bill to fix a sliding glass door lock for a rental property. I'd had handymen fix the lock on two separate occasions - it would last a week and break again. I was going out of town for an extended period at the time, with no phone or email access while gone, so I asked him to work with the tenant to arrange a time. I described the issue and we agreed to cap on cost based on his assessment of my verbal description of the problem. Bill initiated getting in touch with the tenant while I was gone, diagnosing the problem and, because it required parts that he didn't have with him, getting back in touch with the tenant to come back and complete the job. All of this was done within a matter of 2 days, without me or the tenant having to follow up. The door is now working beautifully. Bill left a detailed message on my voicemail describing the issue and the resolution, followed up with similar detail in his bill and came in right within the budget that we'd agreed to. I will use him again in a heartbeat. Honest, professional, responsible, reliable and competent. Can't ask for much more.

Bill was very communicative, personable, and professional. He was very clear about scheduling, arrived on time, and completed the work expertly. Added bonus in his explaining what was broken and how it was fixed; I learned how the locks worked. He was upfront about crawl space lock he could not access for repair without significant expense due to poor construction choice from another contractor and offered low cost solution. Very happy with Bill's work!

Our house will soon be 90 years old, and the interior door knob mechanisms had become faulty. It was difficult to close a door and have it stay shut. And then we found Bill, who was exactly the right person for this job. He is experienced, methodical, knowledgeable, logical, calm, positive, tidy, dependable, and an all around pleasure to deal with. He assessed the situations (because there were a number of problems), figured out what was needed, ordered very specific replacement parts, and made all the problems go away. The price was absolutely reasonable, and I would recommend Bill to anyone and everyone who needs help with their locks and wantsto deal with an exceptional person.

Great service and advice for home lock installation. Moved into new house and needed quick service. Very professional. Does not try and upsell. Talked me out of unnecessary installation in one instance. Would call/use again.

The appt was for 3 pm. Bill rang the bell at 3 pm--unbelievable right there explained our knob and lock options--gave us his recs--installed it perfectly and quickly--cleaned up after the installation--gave us our keys and end of story except this--just a joy to have in your home--professional and friendly and very fairly priced-- need a locksmith--here's your guy, look no further

Bill arrived on time. Quickly explained what steps needed to occur and got right to work. He continually provided updates on the progress and gave me a little education on how locks work. He even noticed that my main door lock was a little sticky and fixed it at no charge. I was impressed with his friendliness and professionalism and would not hesitate to have him back in the future

Bill is wonderful! He arrived on time, was very pleasant and fulfilled all specifications of the rekeying as requested.

Bill has installed or repaired locks at my home twice. He is reachable, on time (or if he is held up on another job, he always calls) skilled, creative and so very pleasant. He is the best!

It went well, good job, just too expensive for what he did. He called me and asked how much I would pay if I felt his rate was too high. I gave him a price and he sent me a check for the difference. He really went above and beyond to make me happy as a customer. He really stands behind his work.

It's a pleasure to watch a professional do his job. My front door handle was flopping around and not engaging, and I couldn't really tighten it up any more myself. Bill showed up on time. And he could have sold me pretty much anything in the nature of an entire new mechanism, but instead he fixed what was already in place. Terrific.

Bill came out our new town home to rekey the front door and install some new handles and a keypad lock almost a year ago. For some reason or the other I never got around to writing a review but want to finally do so now since we were so happy with his service! Bill was very reliable and easy to get a hold of on the phone. He was punctual and professional when he came to our house. And although he ran into a few problems with our 50 year old hardware and had to stay longer than anticipated, he charged us the quoted price and did an amazing job. I will definitely call Bill again in the future but i don't think we'll have any issues with the locks he installed...

On time, on budget, excellent overall experience.

Great! I called Bill and he came out within an hour and a half. His prices are listed on his website (I like the transparency), and he kindly only charged me for normal business hours even though he came at 8pm. He was helpful, honest, and informative. This is the second time we've called Bill and we'll definitely use him again.

Bill went above and beyond, and he did an excellent job.

Bill was simply fantastic! We purchased a condo and needed to re-key or replace the front door lock. The lock was in a bad shape that I couldn't even open it without struggle. But when I took the picture to a locksmith store, I was told there is no way I can buy a new lock to replace it on my own since it was a 30-year old lock and they stopped making it, and the configuration of the holes is not compatible with one lock and one dead-bolt. I could take it off by myself and take it to the store to repair, but will have to leave the condo unlocked for a whole day, which is not realistic in my situation. Or I'll have to pay $100 service call for them to come out to fix it or replace it with a new wrap-around plate and new locks, plus a very steep hourly labor charge. Bill's website clearly listed all the service charges in flat rates and was the most competitive we saw. So we decided to schedule a service call with Bill. It was a bit hard to get to him through phone initially (later we understand why so and totally reasonable) since he was all booked up during the day. But he left message letting callers know that he would be available after 9:30pm. So I called at 10pm and got through easily. Then I discussed with Bill on the phone for over 30min, exchanged several rounds of emails with the pictures/measurements, and Bill proposed that it's the safest that he come out to take a measurement of my door and existing lock holes, so he can get the correct parts if he needs to replace the locks. He also gave me a detailed list of all of the potential charges and made suggestions of new locks with reasonable quality/price. The price tag seemed to be quite steep due to the amount of work required. But he said he will not charge us for the extra trip and there will only be one service call charge since it was considered one job. The next day, Bill arrived on time, took apart the old lock and made all the required measurements and wrote down the proper parts for replacing it with new locks. But this was not it, he also pointed out that my current lock was actually of very high quality that a new equivalent would be at least a couple of hundred bucks, but if I was OK with the current look of the lock (not quite stylish), he could try to fix the old lock as much as he can, he would have to charge me $50 for the repair, but if I'm not happy with the repair and want to go with the replacement later, he could also come out again without additional charge to do it, and he will subtract the repair cost from the final charge so the repair won't cost me extra. So there is nothing to loose for me. And He really did it. Now the lock works like new, and he also re-keyed the lock for only $10 with free keys! The final charge came out much lower than we expected and with the best result. And Bill spent nearly 2 hours on this entire job! And he also patiently showed me how to use this ancient lock properly so I don't hate it as much as I did initially. I will absolutely recommend Bill to anyone in the future!

Bill was great from start to finish. He returned my call right away, set up an appointment and showed up right on time. He carries all kinds of tools and parts in his truck so he didn't have to run off and get something like so many workers do. My locks were over 20 years old and were not working properly. I had a handyman try to fix them, but he couldn't figure out how to take them off. Bill had heard of my brand of lock (which is no longer made) but had never worked on one before. But that did not deter him. He was very patient and very resourceful in figuring out how to take these tricky locks off and told me they were good locks and could be fixed. I was very appreciative he did this instead of just telling me I needed to replace them. He worked on them over two hours and they work better than they ever have and I think his fee was very reasonable. Plus he replaced an old strike so the door would close better. If you need a locksmith, I highly recommend Bill. I feel he is very competent, very honest and very fairly priced. Plus he's a very nice, friendly guy. What more could you ask for!

One of the locks on my front door stopped locking - you could push open the door. I also was looking to be able to have a key that I could give to a contractor/house cleaner that would only work on one lock so that I could lock the door with my key and not let the other key work. Bill provided me with a great solution for my challenge and also fixed the door lock. He was professional and explained to me the options. His prices were reasonable and I would definitely work with him again in the future.

Bill came out on a saturday morning and was on time and ready to go. He fixed my sticky front door lock and put in a deadbolt on another door. He also tuned up some other locks on sliding glass doors, and cut some keys. Bill did a really great job. Super nice and friendly guy. He is really affordably priced and did some work he didn't even charge me for. He also threw in the keys for free. And he has a 100% customer satisfaction guarantee. So it was a perfect experience. I would recommend Bill highly and definitely will call him again if ever in need of his services.

He came by on the Saturday before Christmas and installed a keypad front door lock. He also rekeyed the lock and bolt with the same key for our convenience. He also repaired an interior bathroom door lock that was not engaging. He also attemped to repair another exterior door but it proved to be a carpentry problem so he was not able to help. Really nice to have around. He worked quickly and really understood the lock system. He had told me exactly what to buy in advance, even going over the different lock sets with me while we both looked at our computers over the phone. (Who knew Amazon had cheap lock sets -- much cheaper than competitors.) He is definitely going to be my new locksmith. I highly recommend him.

Bill Walter was very responsive, and did an exceptional job. He pointed out that the lock we have is a good quality lock, but it's no longer made. However, he saves functional parts from other jobs, and he had exactly the used part required. He did not charge for the part, thereby saving us the cost of a new lock, about $65. He also noticed why the part had failed - improper installation of the lock years ago. He fixed that problem by carving out some wood with his knife, giving the deadbolt adequate clearance. An added bonus is that Bill engraves his business phone number on your new keys, so if they are lost and anyone calls, the caller has his number, not yours, and it's very likely Bill can get your keys back to you. The cost of all this for us - $50 for the visit, and $35 for the work and rekeying. I will call Bill Walter again and have already recommended him to a friend.

Came on time, well prepared, friendly, thorough, very meticulous. Took longer than most but has per item charge system rather than per hour. Charges are on website for easy inspection. Offered to re-adjust locks after painters came no charge. Work very satisfactory.

Everything about Bill and his work is great. He came out immediately one Saturday evening to "rescue" a tenant when her door handle had broken off and she couldn't get in. A few weeks later he came back to replace a deadbolt and front door handleset. This was actually much more involved than it sounds because of the previous hardware and installation, but Bill had specialized tools to do the job properly and make it right. He is really a perfectionist, and I enjoyed watching him work. He wasn't finished with the job until it was perfect, which is why he guarantees his work. (No more pulling the door toward you while lifting up on the handle and twisting the key. A front door should not require brute strength or incantation to open!) He even cut keys for me in his truck at no additional cost, saving me a trip to the hardware store. His price was unbelievably reasonable for the several hours of work done over two visits on short notice, and I will not hesitate to call him again. He is punctual, honest, and incredibly skilled.

Bill was quick to respond, available for service at the last minute and extremely reasonable for very high-quality work. I had contacted him a month or so prior for a separate job at a different location. Although we did not move forward with that job, he was courteous and very kind. Based on that experience, he was the first person I called when I recently had a much bigger job. I believe he has expertise with many, if not all, of the most popular lock brands. He knew exactly what to do to help me and guided me to the most cost-effective option. He was careful and took his time, giving this project his full attention. Thank you, Bill!

He was punctual, did a great job, and improved the functioning of the locks. He also keeps keys on file in case you need them again. Terrific, old-fashioned service.

Bill was very responsive when I called to ask if he would come by and give us an estimate. He came on time and walked through the house with us and gave us a quote on replacing two single-cylinder deadbolt locks with doubles and installling three brand new doubles. We gave him the go-ahed and scheduled a return visit for a few days later. He, again, arrived right on time and went to work. He did a great job and left the house very clean after he finished. All the locks operate beautifully - very solid feeling. He also made us some extra keys to give family members.