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Sparkle Water Management, Inc

4.2(
5
)

Pool and Spa Service

About us

Sparkle Water Management is a second generation family owned and operated pool service company with 25 years of pool service industry experience. California License # 857233. NSPF CPO Reg. No. 90-270698.

Business highlights

41 years of trusted experience

Services we offer

Weekly pool service, filter cleaning, salt cell maintenance, troubleshooting and repairs, one time pool cleaning, equipment upgrades, acid washing, chlorine washing, water changing, new plaster, green to clean, deck seals.

Services we don't offer

Pool Remodeling/Construction and plastering

Accepted payment methods

Check
MasterCard
Visa

Reviews

4.25 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
40%
3
20%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
5.0
Write a review
Showing 1-5 of 5 reviews
Cathy M.
05/2017
4.0
pool cleaners
  + -1 more
Great!! They were very helpful!!
Description of Work: Pool weekly cleaning
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
paula L.
02/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: They have been my pool service for almost | 2 yrs now. They are the best Ive ever had in 30 yrs. Knowledgable, punctual, responds immediately. Worth the extra $ | | | |
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$71
June G.
05/2013
3.0
pool cleaners
  + -1 more
Chad and Peggy at Sparkle Water are very professional, knowledgeable, and great to work with however, I did not like the weekly service staff servicing my pool in which I just saw a deteriorating condition of my pool. I was not convinced the chemicals were in balance as the plaster was turning brown over time in certain area's. We also experience algae, etc. We since have another provider in which the brown spots have disappeared and my pool looks great.
Description of Work: Clean the pool weekly, monitored chemicals, maintenance as requested.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$77
Response from Sparkle Water Management, Inc
Sparkle Water Management Inc. acknowledges some shortcomings in some our service personnel at the time when we were servicing (Member name removed) pool. However those service personnell are not with our company anymore. We serviced the pool slightly over 3 years, starting with the newly remodeled pool. I can't speak to the browing spots as I don't recall the circumstances around them or the water chemistry readings at the time. I doubt they were a result of water chemistry and were more unique to a plaster's curing process since it was new. There may have been some means of treating the spots using stain treatments but those are at the customer's request. Having terminated her service with us over three years ago, I can' recall the circumstances with the algae. There may have been periods of algae blooms that usually occur in spring and fall. If they were not treated appropriately, that is our responsibility. Chad Van Essen, Certified Pool Operator Service Manager Sparkle Water Management, Inc.
Manola B.
07/2012
4.0
pool cleaners
  + -1 more
I am not happy with them at all but some say you get what you pay for. I am at a rental property and it is now my responsibility to take over the pool. My land lord used them previously so I thought I would give them a go. I have never had a pool before but I know the difference between clean and dirty. They have not been doing a very good job. When they think that I am not here they are literally gone within 5 minutes. I have talked to them a few times and told them that I am not happy with the level of service I have received. They apologized but there has been no real improvement. Once I give them notice I will not be using their services anymore.
Description of Work: I use Sparkle Water Management for a weekly pool maintenance service. They clean the pool, empty the basket, and do maintenance.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$76
Response from Sparkle Water Management, Inc
This client (renter) indeed has not been happy with the service we were providing at the the home she leases. We have been providing chemical service at this pool for over 23 years for the owner/landlord, who recently requested that we increase the amount of service we perform on the pool (to full service) as he made the home a rental. The management of Sparkle Water Management was never contacted by the tenant to inform us of her dissatsifaction with the service, however she did make some comments to our service technician about the quality of the cleaning--upon which he increased the efforts to make her satisfied. Only hearing of her dissatsifaction over Angie's list, as the service manager I immediately addressed her dissatisfaction by calling her (upon which there was no returned call) and then ultimately going and hoping to meet her at the property to discuss service. She had already made up her mind to change service by the time I could address the issues. In my opinion, we were not given a fair chance as the management to correct and understand what it is that she wants done better. She thought the pool was never clean enough after service, but our service tech said it looked spotless after the recent service (July 13th & 20th) which were after her initial complaints to our service tech. When she says that the service tech only spends 5 minutes there, that actually is not the case. Our records show that our service tech would spend a minimum of 15 minutes each week (as it is a small pool) at the property servicing the pool chemically and cleaning the pool. The pool has been properly maintained to industry standards and I believe we were not given sufficient chance to understand and address her complaints before she made comments and cancelled service. Chad Van Essen Certified Pool Operator Service Manager Sparkle Water Management, Inc. Serv
Barbara C.
04/2012
5.0
pool cleaners
  + -1 more
They do a great job for us. They have a referral program where you pay in advance and you get a great rate. They are very professional. The only drawback is that they do not travel too far out of a certain area. Anytime I need assistance they are here to help. I think the world of them.
Description of Work: They regulate the chemicals and do equipment replacement and repair for us.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    14010 Carmenita Rd, Santa Fe Springs, CA 90670

    www.sparklewaterpools.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 3:00 PM
    Tuesday:
    9:00 AM - 3:00 PM
    Wednesday:
    9:00 AM - 3:00 PM
    Thursday:
    9:00 AM - 3:00 PM
    Friday:
    9:00 AM - 2:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    Sparkle Water Management, Inc is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 3:00 PM

    Tuesday: 9:00 AM - 3:00 PM

    Wednesday: 9:00 AM - 3:00 PM

    Thursday: 9:00 AM - 3:00 PM

    Friday: 9:00 AM - 2:00 PM

    Saturday: Closed

    Sparkle Water Management, Inc accepts the following forms of payment: Check,MasterCard,Visa
    No, Sparkle Water Management, Inc does not offer free project estimates.
    No, Sparkle Water Management, Inc does not offer eco-friendly accreditations.
    No, Sparkle Water Management, Inc does not offer a senior discount.
    No, Sparkle Water Management, Inc does not offer emergency services.
    No, Sparkle Water Management, Inc does not offer warranties.
    Sparkle Water Management, Inc offers the following services: Weekly pool service, filter cleaning, salt cell maintenance, troubleshooting and repairs, one time pool cleaning, equipment upgrades, acid washing, chlorine washing, water changing, new plaster, green to clean, deck seals.
    Pool Remodeling/Construction and plastering

    Contact information

    14010 Carmenita Rd, Santa Fe Springs, CA 90670

    www.sparklewaterpools.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 3:00 PM
    Tuesday:
    9:00 AM - 3:00 PM
    Wednesday:
    9:00 AM - 3:00 PM
    Thursday:
    9:00 AM - 3:00 PM
    Friday:
    9:00 AM - 2:00 PM
    Saturday:
    Closed