Hildebrandt Garage Door Co

Called and asked about repair of a broken spring on my garage door. . Repairman came out and told my wife that the spring was "obsolete" and unavailable, but they could search for it and get back to me. Several days passed and I called back. "Oh, that spring is really difficult to find. But we could replace the door for just $900+." Sounded suspicious to me so I told them to keep looking cause the door is fine, just needs the one spring. Well they never got back to me. I called another company I found in the Angies List magazine, and their repairman came out and located the spring within 30 minutes. Repaired and done for $175. You know what's "obsolete", Hildebrand? BSing customers and trying to upsell them into buying something they don't need.

The process was very quick and easy. I picked out a door style and color, even added options like white powder coated hardware and tracks to match and a silent belt drive opener. All was ready quickly and installed within a few days exactly when I requested. The installer was quick clean and polite, he went over programming the remotes and the whole transaction is worth telling everyone about. My wife and I love the look, quality and performance of our custom door.

Door was installed, but last year and this year the hinges are breaking. This will be the second year we're replacing breaks so we've elected to replace all with another brand of hinges. The hinges on this door are not a heavy enough gauge, poor metal or made in another country. When you spend $7,000. on a garage door, you expect it to be great for many years, not just a few. I called this company and talked to someone who did not know anything about the quality of the hinges. I also sent an email and never heard back.