MISSION FLOORS

It went very well. Easy to delineate exact services. Substituted higher grade material at no extra cost. Owner came to estimate. Prompt, cheerful, and careful crew who cleaned up afterwards.

I selected some high end wool carpeting at the store, and was given a nominal 10% of full retail discount. I was given a quote for the entire job including padding and installation. The carpet was not in stock, so I asked when the latest date that it would arrive and be ready for installation. One day before I was expecting to get it installed, I got a call from them informing me that the shipment was delayed and so would the installation. I explained that I had shuffled my schedule around specifically so I could be there for the installation, but the owner decided not to contact me and try to work something out. Two guys showed up to remove the old carpeting and install the new. In the process of moving things around they scuffed up the furniture a little bit, and left some paint marks on the wood. After the installation I noticed a very visible seam in the carpet. I let them know this. The owner and one of the installers came in. The installer saw the seam and told me that over time it would go away or become less noticeable as the carpet was broken in; hmmmm...not sure about that. The owner was confrontational and claimed that there was no problem, it was all in my mind. He went on to insist that I had been undercharged by the person who gave me the job quote, claiming that certain items had not been included that should have been, even though I informed him that the quote I was given was for material, labor, removal, and furniture moving. He then proceeded to criticize me for complaining to his staff about the installation delay and the installation problems. Bottom line is I will never do business again with this company.

John, the owner, was a big help in guiding me in my purchase of new flooring for a nice rental unit. Very difficult getting a written proposal, though. The installer showed up to the job on the day scheduled and did the job in the time frame given me. I was very surprised when I drove up to check the job and there were 5 inch screws all over the driveway with tons of cigarette butts. Went up to view the job and there had been no clean up. All the carpet fibers and sawdust dust was everywhere, cleanup time for 2 people was 1 hour. He did a horrible job on the baseboards. The carpet, laminate, and vinyl floors he did well. Big gaps in the miter cuts. The baseboard should have been higher to cover up previous mistakes, but he put in 3 1/4 anyway, looked terrible. I complained to John and he said he would take care of it and, foolish me, trusted him to do it, so I paid in full. Couldn't get them to call me back. I finally called them and said "forget it"(which they had) and had to hire someone to do it over.