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Duncan Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Duncan Plumbing is dedicated to providing Santa Cruz County residents and businesses with prompt, courteous and professional service. Our company features highly skilled and well mannered plumbers who pride themselves on customer satisfaction and attention to detail .

Business highlights

25 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Water heaters, repairs,Tankless water heaters & repairs, Drain cleaning, Clogged toilets & drains, Leaks, Re-pipes - copper & PEX, Faucet, Toilet, Trenchless. Tub & Shower, Kitchen & bathroom remodels, Radiant heat, Boiler, Solar, Water services & excavation, Pipe location & video.

Services we don't offer

Cat herding.

Amenities

Senior Discount

$33

Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.774 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
12%
3
7%
2
4%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.1
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 51-74 of 74 reviews

Jayna S.
02/2020
5.0
water heater repair
  + -1 more
Well. xxxxx
Description of Work: Restart water heater
Rating CategoryRating out of 5
Yes, I recommend this pro

Mary S.
05/2017
5.0
plumbing, water heater repair
  + 0 more
Great. Professional and friendly.
Description of Work: Fixture and water heater installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cathy R.
10/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Repaired leak on drain pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Mary S.
10/2015
3.0
plumbing, water heater repair
  + 0 more
They came out and gave me a quote.
Description of Work: They came out and gave me a quote for a water heater and installation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$1,200

S S.
08/2015
5.0
sewer cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$6,700

Marcia N.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hedy N.
12/2014
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

marian P.
05/2014
5.0
plumbing, water heater repair
  + 0 more
.
Description of Work: installed new water heater, came over the Hill for me- I am in Santa Cruz

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rob G.
03/2014
5.0
drain cleaning
  + -1 more
Good work.
Description of Work: Replaced a couple of sink faucets - kitchen and bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

FRANCES K.
01/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$780

Dennis H.
06/2013
4.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Our eight year old A O Smith water heater suddenly stopped heating water. Looked to us that the pilot was out and we were unable to restart it. Called Duncan Plumbing after 5:00 PM and left our info with their answering service. Received a call back within an hour and set an appointment time for the next day. They arrived on time, glanced at the water heater and recommended we replace it. Instead, we opted to have them replace the thermal coupler, which they did. Heater appears to be working fine. Cost was $298 for about 45 minutes, parts and labor. Seems a bit high to us.
Rating CategoryRating out of 5
Yes, I recommend this pro

Steve O.
09/2012
5.0
plumbing
  + -1 more
I was able to schedule with this company quickly. We had a leak and they came by right way to fix it. The service was good, price seemed high.
Description of Work: We hired this company for an emergency leak.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Judy M.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are very professional and friendly. They gave me a manual!
Description of Work: Duncan Plumbing estimated the cost of a replacement furnace, checked the installation requirement and safety requirement, installed the furnace, returned and checked that it was working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Michael A.
07/2012
5.0
drain cleaning, plumbing
  + 0 more
I had a clogged main drain coming from the upstairs kitchen down through the house. They cleaned that out. They got the guy out here when I needed him right away. The did a really good job. They were neat and professional. That is why I called them because I have had experience with them before. They did a good job and it was a fair price. I am happy. I will use them again.
Description of Work: I use Duncan Plumbing a few months ago to unclog a main drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sari L.
07/2012
5.0
drain cleaning, plumbing
  + 0 more
The work was done in the time estimated, and the cost was within the estimate. Setup and cleanup was quick and efficient, and the results were excellent. THANKS!
Description of Work: They snaked out our kitchen drain, which was pretty clogged up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Dan H.
06/2012
5.0
plumbing
  + -1 more
Excellent service. Courteous. Examined pipes under house for free. Will call them again.
Description of Work: Replaced faucet and trap.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$299

Geoff B.
04/2012
5.0
plumbing
  + -1 more
Every aspect of the interaction was clear and professional from the first contact through the end. It is nice, after several less satisfactory services with other plumbers, to find a competent plumber who delivers knowledgeable and skilled service on time. I wish it did not have to cost quite so much, but maybe that is the going price for a good plumber.
Description of Work: Replaced kitchen faucet and cleaned up removed some old crossover valves under the kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Duncan Plumbing
Member, first, thank you for choosing our company for your plumbing services. Second, thank you for the glowing review! I will pass this on to our tech who performed the work at your house - I am sure he will be happy to read it.

Geri P.
09/2011
5.0
plumbing
  + -1 more
e apart and thought that it needed replaced and gave me a quote and didn't even charge me. He also checked my shower head and took it apart and there wasn't anything wrong with it, but it did start to work after that.
Description of Work: They came and looked at a leak that we had.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kira S.
08/2010
3.0
drain cleaning, plumbing
  + 0 more
He quoted me $300 for the work, which was outrageous. So, I didn?t use him and I did the work myself. He was local and he was close to where I live. However, I don?t think it was a reasonable price for clearing a clogged drain. He didn?t even look at it. He just looked at the standing water. He didn?t even know what the clog would have entailed. I was willing to pay more than $100, but not more than. His rate was extremely unreasonable. I think he had a professional truck. He was courteous. I will not use him again in the future.
Description of Work: Duncan Plumbing gave me an estimate for clearing a drain in my kitchen, a year ago.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Carmen E.
07/2010
5.0
drain pipe, plumbing, water heater repair
  + 1 more
They were very professional, punctual and neat. All the workers were very courteous and they didn't damage anything, everything was very well done. They were very efficient and they worked fast. If we had a problem, we called them and they came back to take care of it. I think we needed something tightened. I would tell people to get everything in writing and make sure the contract is very specific and clear. I believe they are the best providers of this type of service. I should have been more specfic about my expectations, once the contract is set he will stay true to it. We compared the price to other places and they were on the higher end, but when I did research on the company it was very positive and I felt like it would be worth it for us.
Description of Work: Duncan Plumbing installed a radiant heat boiler and distribution system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Elaine R.
05/2010
5.0
plumbing, water heater repair
  + 0 more
Fantastic
Description of Work: We hired Duncan Plumbing to replace our leaking water heater. Within 24 hours after their consultation the job was completed. They treated us respectfully, were incredibly professional, cleaned up as if they were not even here. The price for the labor and heater was a bit on the high side, however well worth it. I whole heartily recommend Duncan Plumbing.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

James H.
04/2010
5.0
plumbing
  + -1 more
I love them. They show up on time and do the work. They give me options.
Description of Work: They replaced some valves for the washer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

john B.
02/2010
5.0
water heater repair
  + -1 more
They did a great job. They were very patient and very professional. They answered all of my questions and did good work.
Description of Work: They replaced our water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

James H.
05/2009
5.0
plumbing
  + -1 more
When my house was remodeled several years ago, Duncan Plumbing did the whole house, including the radiant floor heating system. When my washer refused to work, Scott Duncan was in my laundry room that afternoon replacing an errant shut-off valve, for no charge. Though his prices are a little on the high side, you get it back in service and future support. Scott has always followed-up with me on questions I ask, worked with me on complex issues surrounding the design and operation of my heating system (split solar/gas) and periodically checks in on the system when it's due for maintenance.
Description of Work: Replaced an auto-shutoff valve (prevents flooding) in my laundry room, under warranty.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2
    • 3(current)

Contact information

1245 Thompson Avenue, Santa Cruz, CA 95062

www.duncanplumbing.us

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Drain Pipe Installation,
Sewer Cleaning,
Excavating,
Wells and Pumps,
Heating and Air Conditioning,
Kitchen and Bath Remodeling

FAQ

Duncan Plumbing is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Duncan Plumbing accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, Duncan Plumbing does not offer free project estimates.
Yes, Duncan Plumbing offers eco-friendly accreditations.
No, Duncan Plumbing does not offer a senior discount.
Yes, Duncan Plumbing offers emergency services.
No, Duncan Plumbing does not offer warranties.
Duncan Plumbing offers the following services: Water heaters, repairs,Tankless water heaters & repairs, Drain cleaning, Clogged toilets & drains, Leaks, Re-pipes - copper & PEX, Faucet, Toilet, Trenchless. Tub & Shower, Kitchen & bathroom remodels, Radiant heat, Boiler, Solar, Water services & excavation, Pipe location & video.
Cat herding.

Contact information

1245 Thompson Avenue, Santa Cruz, CA 95062

www.duncanplumbing.us

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM