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Naturell

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

Family owned and operated (no employees), established 1994. Completely organic, no man made chemicals. The product we use is our own patented cleaning solution made of bio catalysts. Strait forward pricing (no extra charges). We clean carpet, upholstery, and rugs.

Business highlights

30 years of trusted experience

Services we offer

Carpet Cleaning, Upholstery Cleaning, Rug Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9182 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
9%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 182 reviews

Hallie K.
11/2018
3.0
carpet cleaners
  + -1 more
They arrived early, they were thorough yet the lighter stains and heavy traffic areas are still slightly visible.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$160

Phillip K.
03/2018
5.0
carpet cleaners
  + -1 more
Overall carpets cleaned well but some light stains still existed; not a deep clean but probably better for the carpets.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

JUDI W.
12/2017
5.0
carpet cleaners
  + -1 more
excellent! worker showed up a little early, did work very well and was thorough. My carpet looks so much better!
Description of Work: cleaning carpet and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Kirk B.
10/2017
5.0
carpet cleaners
  + -1 more
Just like my first experience with Naturell, Mike and his partner were 5 minutes early for the appointment! Excellent! I am a strong believer in respecting “time”. More importantly, once again I am super pleased with their work. Upon returning home after the shampooing, once again Naturell did impressive, professional work. (The two (2) felines, Channing and Angel are/were 15 years of ago. Since Naturell’s last visit, my beautiful Angel had transitioned quietly a little over a month ago. It was heartbreaking. She had acquired a gastric intentional case that detracted her from the liter box. Needless to say, Naturell’s Services were needed even more. When I returned home, once again I was overwhelmed and grateful. Thank you Mike cannot convey how I feel. This is an “A+++” vendor. It’s almost a well kept secret of excellence!
Description of Work: This was my second procuring Naturell Services! With two felines that often regurgitates from natural cleansing process.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Ira B.
10/2017
5.0
carpet cleaners
  + -1 more
Fantastic service performed at a fair price.
Description of Work: Great job using safe cleaning service for carpet and rugs in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

L S.
09/2017
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
Fantastic. Everything looked great and no chemical smells.
Description of Work: Sofa upholstery and area rug cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pat R.
09/2017
5.0
carpet cleaners
  + -1 more
Very well. The service person arrived on time and did a fine job. The company uses natural products so there was no bad after-smell.
Description of Work: Clean carpet in 1 medium size bedroom and a flight of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

debbie P.
09/2017
5.0
upholstery cleaning
  + -1 more
Wonderful, Jeff is a pro arrived on time which is a big plus in my book. Worked the complete time, great to chat with, finished in the time i was told which is another plus, you dont find people like him to often when you do keep there number, I will refer him to my good friends, and will use his service again. The Price Is Right :) Thanks again. Thank you, Debbie
Description of Work: Sofa and love seat cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Alla F.
09/2017
5.0
carpet cleaners
  + -1 more
I had a very good impression. I was very impressed. They use specifics to their methods of cleaning. They don't use some regularly accepted methods. They use some enzymes. Very good impression, very good impression. I regret I have not done it many years earlier, but now I will be calling them again. I don't remember the price but it was, for the quality of work, very reasonable. I believe it was less than $500. They just included the kitchen for free because I have an old hardwood floor which I had not replaced yet, but they offered to clean it for free, I believe, so it was very generous, very nice impression there of those people. They're pleasant and efficient, maybe three or four hours total. The house is pretty large, so overall very, very good impression. Very good responsiveness when they placed the order, when they came, performed. It was only one gentleman. I believe there are two brothers, the owners of this company, so on both sides it was very good impression. I would use them again, and I will use. Very personable attitude, and yet very businesslike at the same time as he is also performing the duty, and he has kind of nice human touch, because I am talkative, so we talked and that kind of attention to the customer. They said that's their own invention. They have this organism that cleans it. I'm not sure why some other people in the industry, they don't use the same method. I was not sure how it worked, but their method is working, because carpet is clean and my carpet was years overdue to be cleaned. I planned to replace this carpet, but then I decided I have to have it cleaned now, so it was very effective cleaning. They can see it is A-rated, so it means I would recommend. Communication was very good.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vishal G.
07/2017
5.0
carpet cleaners
  + -1 more
Jeff answered the phone, was available at very short notice. Came on time and was extremely professional. A pleasure to work with and chat with while he went about his business of cleaning the carpet. He uses the right equipment which does not make your carpet stretch and sag. The products were odorless and the carpet was dry in under an hour. I will definitely call on him again for future carpet and upholstery cleaning needs.
Description of Work: We had one room with carpeting in the new house we were moving into. It was white with a few stains and some wear.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

PAULINA M.
07/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great! Every piece was cleaned very well without harmful chemicals. We couldn't be happier!!
Description of Work: Love seat, arm chair, and area rug cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John J.
05/2017
5.0
carpet cleaners
  + -1 more
Excellent. Efficient, quiet, housekeeping afterward.Three rooms and they look, been living here 29 years, rugs (considering longevity) just nice and clean!
Description of Work: I was impressed with Jeff's proficiency and courteous. Great job, thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer N.
04/2017
5.0
carpet cleaners
  + -1 more
I've used these guys twice. We have both cats and dogs and we foster cats as well. They do a fantastic time, everytime! I can't imagine using anyone else.
Description of Work: Cleaned a sofa, loveseat, 3 chairs and 2 rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Osamu M.
03/2017
5.0
carpet cleaners
  + -1 more
Wrong address issues made punctuality poor, but Jeff was excellent, fast, and made our old carpeting look great!. Will use them again, but will confirm the address next time!.
Description of Work: Carpet cleaning 5 rooms plus hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$233

Colette N.
03/2017
5.0
carpet cleaners
  + -1 more
Jeff was great. He was punctual and courteous and I felt very comfortable having him in my home. I had some stains and dirt from general wear on a large area rug. Not everything came up, but it was a marked improvement and I appreciated not having soaking wet floors or a stinking house afterwards.
Description of Work: Cleaned a large area rug

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Christopher C.
03/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They were fine. They were very, very good. They weren't cheap. They were a little pricey, but that's alright. There was one person to complete the service. They were professional. They did what I expected and exceeded my expectations on the the upholstery clean-up and I would use them again.
Description of Work: They basically cleaned up the upholstery on a futon, couch, and a chair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark N.
03/2017
5.0
carpet cleaners
  + -1 more
I have had several conventional carpet cleaners come and I used Naturell for the first time. I have never seen our carpets this clean! They use different equipment as well as a different technique and cleaning solution. It definitely looks much better than the other carpet cleaning folks. I will use Naturell from now on and recommend them for sure! Also, very professional and pleasant people.
Description of Work: Carpet cleaning with some tough stains from walking on it with shoes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$173

Kirk B.
12/2016
5.0
carpet cleaners
  + -1 more
These guys are at the top of their game. I had a very soiled carpet from my ill cat. I had tempered my expectations. My expectations were so exceeded it's exciting. I feel like I have a home again! You cannot go wrong with Naturell!
Description of Work: Shampoo my carpet with heavy pet stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Cheryl M.
08/2016
5.0
carpet cleaners
  + -1 more
The service was great. The cleaning did a wonderful job and the carpet was dry almost immediately. I will use this company again.
Description of Work: Carpet cleaning - master bedroom, hallway, and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Kelly L.
08/2016
5.0
carpet cleaners
  + -1 more
Outstanding. The gentleman who showed up was thorough and efficient. He moved furniture carefully and explained to me the specifics of how he was handling the wool berber. He did show up in an unmarked van which seemed a little strange - but he clearly knew what he was doing and provided a superior service for a great price.
Description of Work: 2 different types of carpet cleaning including a 100% wool berber. All carpets cleaned in 3400 sq foot house including 4 beds, hallways, stairs, living, dining and family rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy B.
05/2016
5.0
carpet cleaners
  + -1 more
Perfect, was in and out with zero effort from me
Description of Work: Cleaned three rooms, hallway, and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Brian M.
04/2016
5.0
carpet cleaners
  + -1 more
Excellent results. He finished in two hours. There was some spots on the carpet that were not completely removed, but I am assuming that is the normal results.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Vonza T.
02/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
This company prices according to the number of rooms, not square footage which is important for me because two of my rooms are not "standard" size. The man arrived on time, moved furniture, and did all steps of the cleaning process. Some carpet cleaning companies do not vacuum prior to shampooing which I think is a necessary part of the process. He seemed to know a lot about various types of carpet and was careful with my furnishings. I will go to this company for future carpet cleaning needs.
Description of Work: Vacuumed, shampooed, and brushed carpet in a very large living room, large master bedroom with bath; spiral stairs, and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Denise S.
02/2016
5.0
carpet cleaners
  + -1 more
I took advantage of the special offered through Angie's List a couple of weeks ago. So glad I did. My absolutely grungy carpets look amazing, and I'm not reacting at all to whatever is used to clean them (a problem I've had many times in the past). Using Naturell will become an annual gift to myself.
Description of Work: cleaned carpet in 3 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Kelsey C.
11/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Fantastic. The technician arrived a couple minutes early and was done right on time because I had an appointment. Very professional
Description of Work: Cleaning of couch and chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Contact information

4701 Patrick Henry Dr Bldg 6, Santa Clara, CA 95054

http://www.naturellclean.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
18213
Trade License Locale
San Carlos, Ca
Trade License Authority
San Mateo County
Trade License Expiration
12/31/2016

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning

FAQ

Naturell is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Naturell accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Naturell offers free project estimates.
Yes, Naturell offers eco-friendly accreditations.
No, Naturell does not offer a senior discount.
No, Naturell does not offer emergency services.
Yes, Naturell offers warranties.
Naturell offers the following services: Carpet Cleaning, Upholstery Cleaning, Rug Cleaning

Contact information

4701 Patrick Henry Dr Bldg 6, Santa Clara, CA 95054

http://www.naturellclean.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM