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Heavenly Maids Cleaning Service

2.3(
3
)

House Cleaning, Air Duct Cleaning, Window Cleaning,

... +1 more

About us

Heavenly Maids Cleaning Service is the premier Bay Area based solution for professional house cleaning and office cleaning. We provide customized & affordable house cleaning & office cleaning services to meet your specific needs and schedule. Quality is our highest priority. Which is why we promise to give you excellent customer service, and special care & attention to detail during each cleaning of your home. We guarantee that you will be completely satisfied with our service, which is why we offer 100% SATISFACTION GUARANTEE....... if at any time there is something not quite done to your satisfaction, we will happily come back and re-clean for FREE. We bring all our own supplies and equipment, so you don't have to hassle with buying cleaning products & supplies. You can just relax and enjoy your beautiful, clean house! -One-Time/Move-Out/Move-In/After-Construction -Weekly/Bi-weekly/Monthly Cleanings -Bonded * Insured * Licensed -Workers Compensation / Liability Insurance -We Use Environmentally Friendly Products SPECIAL FOR ANGIES'S LIST MEMBERS: $20 OFF FIRST 5 WEEKLY/BI-WEEKLY CLEANINGS

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

House Cleaning, Office Cleaning, Carpet Steam Cleaning, Window Cleaning. Air-Duct Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

2.33 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%
Rating CategoryRating out of 5
quality
4.5
value
3.0
professionalism
3.0
responsiveness
4.5
punctuality
4.0
Write a review
Showing 1-3 of 3 reviews
Brenda M.
04/2016
1.0
house cleaning
  + -1 more
unknown
Description of Work: the worst house cleaning service. they didn't even wash some floors on many occasions
Rating CategoryRating out of 5
Melissa K.
02/2015
1.0
house cleaning
  + -1 more
They $170 for biweekly cleaning but after the cleaning they charged me $385 for the first visit. I did not ask them to vacuum since carpets were to be cleaned later in the week so all they did was dust, clean 3.5 bathrooms and kitchen. When I challenged them on the price they had 3 people talk with me including the owner who yelled at me and said that I 'should have known' the first time of service was more expensive because it was a 'deep cleaning' (the house has been cleaned bi weekly for 10 years and is in good shape). Regarding the price - I had my request to accept her $170 quote in email / writing which she disregarded and said they 'assumed' I was accepting the biweekly service and knew about the first time hourly rate. Also, cleaners broke a window blind and did not tell me and left a dirty pot on the stove. Horrible experience, extremely unprofessional.
Description of Work: Cleaned house
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$385
Response from Heavenly Maids Cleaning Service
(removed member name) requested an estimate for recurring cleaning services on 1/21/2015. We came out to her home and provided the estimate as she requested. On the Service Agreement which we gave her with the quote, it clearly states that the First-Time Cleaning is charged at an hourly basis $35/hour per person and below that is the rate for the Bi-Weekly service of $170 flat rate. Although we provided Melissa with this estimate in person during her appt, after she called and scheduled the first time cleaning (which took a team of 2 people 5.5 hours for a 5 bdrm/4bath home), she claimed that she had no idea that the first cleaning was going to be charged at an hourly rate, and that she shouldn't be responsible to pay it because it had never been discussed. We tried to reason with her and told her that we will try to work something out, and offered to compensate the difference in services going forward, but she angrily insisted on paying only $170, and hung up on us. The next day we called her back and let her know that we would refund her $215 (taking a loss for the job), just to provide good customer service, even though our rates were in writing on the document that we gave her, but even then she wasn't satisfied and she threatened to write a negative review about us.
Joseph S.
07/2012
5.0
house cleaning
  + -1 more
They are very very thorough. I would recommend them highly. I would continue to use them.
Description of Work: I used Heavenly Maids Cleaning Service. I had two bedroom, two bath, living room, dining room and condo. I use them once a month for cleaning. They will brush corners of the room. They vacuum the upholstery. They clean the the floors actually get down on their knees and scrub the floors in both bathrooms and the kitchen.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$130

    Contact information

    1700 Wyatt Dr Ste 14, Santa Clara, CA 95054

    www.heavenlymaids.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning,
    Air Duct Cleaning,
    Window Cleaning,
    Carpet Cleaning

    FAQ

    Heavenly Maids Cleaning Service is currently rated 2.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 4:00 PM

    Heavenly Maids Cleaning Service accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Heavenly Maids Cleaning Service offers free project estimates.
    No, Heavenly Maids Cleaning Service does not offer eco-friendly accreditations.
    No, Heavenly Maids Cleaning Service does not offer a senior discount.
    Yes, Heavenly Maids Cleaning Service offers emergency services.
    Yes, Heavenly Maids Cleaning Service offers warranties.
    Heavenly Maids Cleaning Service offers the following services: House Cleaning, Office Cleaning, Carpet Steam Cleaning, Window Cleaning. Air-Duct Cleaning

    Contact information

    1700 Wyatt Dr Ste 14, Santa Clara, CA 95054

    www.heavenlymaids.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 4:00 PM