GABRIEL MEDEIROS GARDEN SERVICE

We used this gardening service for several years (probably 8, not exactly sure) and never had any problems with them until recently. They did a good job of mowing our lawn, trimming bushes, and blowing away leaves etc. for a very good price. We recently moved from Santa Clara to San Jose and we were interested in having them service our new home. I contacted the owner's son who was at our house and he agreed to come by to give us an estimate. He broke two appointments to come by our new house and then became sick and understandably couldn't come by. When I didn't hear from him for almost a week, I called to check in and was told that his Dad was getting back in town and wanted to do the estimate himself so that he would contact me. In the meantime, I had asked the son if he could do a one-time mowing because it had been 3 weeks since our new lawn had been mowed and it was getting very long. He agreed to come by on a Saturday and then told me again that his Dad would be calling us when he returned. The son didn't come by that Saturday and we called on Sunday to find out what happened and left a message. That was over one week ago, and we still have yet to hear from them. Needless to say, we are quite upset at the lack of responsiveness especially considering the fact that we have been long time loyal and good customers who always paid on time etc. etc. I can understand if our new home was outside of their "territory" for business but I would have appreciated finding that out sooner so we could have been focusing on finding a new lawn service instead of remaining loyal to our old service. I am really disappointed in their treatment of us. The good news is that a local lawn service who must have noticed how long our lawn was getting, dropped a business card in our mailbox and we think we'll use them instead.

They are very good and the guys that come by are always nice. I typically use them once a year. They are clean and quick. They have good pricing and do great work.