De Anza Appliance

Repair person arrived on time. Made sure that the was no gas build up or potential problems. He checked the range out and determinded the oven and broiler worked fine but the burners were slow to light. Tried to clean the burners without significant improvement. Called the office to attempt to find replacement parts for this old range and found out they are no longer made. Advised range replacement and discussed best options as well as what to watch for. Also offered resources for resonable/professional replacement.

Quick and yet thorough. Showed up right on time. Very pleasant experience from every angle. Able to come out the next day. Two parts were needed and Stephen had them on the truck. The office staff had asked for manufacturers and model number ahead of time. Professional and pleasant. Will work with them again, and recommend them highly.

Gus the plumber solved the problem in a minute time. He was careful when he moved the refrigerator and nothing was scratched. DeAnza's cos was reasonable. The was an all around superior job and we will call them again.

Excellent experience! Phoned approx 40 minutes after I sent email request and had a technician here the next day. They even called me back after researching my specific dishwasher model to let me know the parts costs run higher than normal so I didn't have sticker shock when the technician provided an estimate. Technician was prompt and very professional, provided a repair estimate after a detailed inspection, had the correct parts with him, and completed the repair efficienctly. I highly recommend this company.

The control panel on my Jenn-Air double-oven was malfunctioning. It was throwing an error message and emitting a high-pitched beep every three seconds when the electricity to the oven was on. I finally found time to deal with it. Found a recommended electrical repair company on Angie's List. The guy (from another firm) came out, had a very cursory look, and told me that the part needed for the fix was no longer made, and I would have to replace the ovens because of the control panel issue. So, $60 for a house call, and no joy. I shopped for a new oven, and when I found out what they cost (~$1500), decided to try harder to get the existing one fixed. Went back to my records and found a receipt from when De Anza had fixed a similar problem with the oven back in 2006. I phoned up -- and they were just great! The gentleman who answered looked up the original records, asked me to describe the problem, listened carefully, then told me he wanted to do some research on this model of Jenn-Air and get back to me. Within an hour, he had phoned back. He felt that the error message I was seeing was different than the 2006 one, and that there was a good chance that the oven could be fixed. I got an appointment promptly. The same man as I spoke to on the phone came out and fixed it within 30 minutes, good as new. He also took the time to explain to me how to operate the self-cleaning feature of the oven so that it did not over-heat in the future (he felt that this might have been the root cause of the electrical malfunction.) Terrific service, can-do attitude, and just generally delightful because you can tell that these guys just love fixing stuff, rather than telling you to throw things away and buy new ones. Very satisfied!

They were great, on time, reliable, they followed up after our initial phone call, the guy that came out was very knowledgable and I don't have any complaints.

DeAnza appliance was professional, polite and timely. They went above and beyond the call of duty. They let me keep my appointment even thought they new I might need to cancel at the last minute. They showed up in a timely manner, and were willing to order parts for me without first seeing the fridge. Would definitely use them again.

They were very good. I didn't have any problems after the repair.

It was perfectly satisfactory. They came out when they said they would. They fixed it quickly and smoothly. The price was normal. We paid them and he left.

The person who came out to perform the work was great. I would use them again in the future.

They did a good job. They were very informative and they fixed the problem when they came. However, I felt the price was expensive for the amount of time he was here...the part was only $35.00. I would probably use them again, but I might compare prices.

Technician showed up on time, was very knowledgable and professional. Couldn't have been better. The price seemed a little high, but I don't really have anything to compare it with.

I called De Anaza as they are the KitchenAid authorized service folks. They came out promptly and gave me an estimate, at which time I fell out of my chair. It was $1900 even though the parts were under warranty (about $800 worth). As this was so expensive I got another estimate from a smaller company. His estimate was less than but included the cost of the parts, I was shocked. I then tried to have the warranty parts send from KitchenAid which they would not do, which was very frustrating, as the repairs would then have only been $900 if I got the parts for freeunder warranty. I felt locked in and frustrated. I talked to De Anza and they talked about their extensive training and certification of their service men. I also got them to knock off a little bit off the estimate (specifically they charge for solder and misc parts for $200, which seemed like something that should be part of a $1900 repair. In the end I got them down just below $1700, the repairmen were very professional and knowledgable and I am very happy with the work done. So I recommend De Anza as they are good, experienced and professional, but as a larger company they are more expensive, so get a second opinion.

Steve was careful with our floors, covering them with cloth.

It was quick and easy to get fixed...just a bit expensive. There was a service call charge on top of an hourly labor charge.

Excellent service. Solid estimate and came on time. Great work by an excellent, dependable company.

De Anza technician arrived on schedule with replacement parts that company bought based upon my analysis of the source of the leak around the door perimeter. Technician confirmed the diagnosis, installed the replacement seal and tested the dishwasher. He completed the work in less than two hours, cleaned up the area and requested I call for warranty service if there are any further problems.

Excellent comunication with this company. Very quick response time for repair and completion of work. Will definatly use this

Please see above. Brian was prompt. We had been told that he would arrive between 12:30-3:30pm. At 12:00pm, he called to say he would be at our house in 15 minutes. He was professional, responsive, friendly, and worked swiftly to install the part. He gave us detailed instructions on using the refrigerator after the installation was complete and the refrigerator again was working. We were lucky in that we had a second refrigerator in our garage, so we could transfer our contents into it. Otherwise, we would have had a disaster of food gone bad. This was not the fault of DeAnza Appliance, but a lack of parts on the West Coast for a foreign-made refrigerator. Although they are listed as not having a Senior Discount, when queried, Brian did apply one for us against the labor. With such a large expense, it was much appreciated!

Company ordered required parts ahead of time based on my assessment of the problem. A Replacement handle and replacement upper rack - track attachement assemblies.They arrived on time performed the repairs quickly and charged as expected. Great Service.

My 13-year-old washer starting making loud noises, and I called this company. They were very polite and scheduled someone to come the next day. They were prompt, courteous and friendly. The problem was determined almost immediately, and they fixed it within an hour. Overall, a great experience with a company I would highly recommend.

Guss was great. He called to let me know that he was on the way and he was professional. The experience to arrange for the service. I also appreciated that they asked for the make and model of the appliance so that they can come prepared. Overall it was good experience.

I called the day before and was lucky enough to get an apppointment the next day. After explaining what was happening with the refrigerator the scheduler had a good idea what might be wrong with our appliance. I asked if the parts would be on the truck when the repairman arrived. I was told they most likely would be and to give them the model number and serial number to make sure. :-) Gus arrived in the scheduled time allotment. Gus was very professional. He conducted the testing and let us know what he was checking throughout the process and explained things. He was willing to answer any questions that we had. He first checked for a bad defrost fan but that was OK and determined that the control board was out. He had the part on his truck which saved us a return trip charge. I was happy with the service received though the price was a little steep.

No problems. The technician (Peter MacConnell) was professional and knowledgeable. In and out in 30 minutes (see above) and I now have an ample supply of ice.

The job was great. They communicated really well and were very easy to deal with. They showed up on time; they communicated before they got here and on the way over here. They fixed the problem quickly. I would use them again in the future if necessary.