De Anza Appliance

Identified the leak, showed me where it was, ordered parts, came back a day or two later, installed them and verified fix.

took a while, but fixed the problem. Our particular technician was very good.

Needs a new circuit board which is no longer made.

De Anza Appliance showed themselves to be a professional organization concerned about their customers and their needs. They worked in order to insure that they were able to fit us into the schedule prior to the holiday season (Christmas). The office personnel were responsive, courteous and understood the business. They were able to work with Electrolux to insure that we were promptly taken through the process so that an appointment could be booked as early as possible. The field personnel (technicians) are knowledgeable, courteous as well and able to diagnose and effect a repair in a very expeditious and rapid manner. They were able to understand what needed to be done and conduct the repair within 20-30 minutes. I highly recommend De Anza Appliance and will be using them as a our appliance service provider of choice.

From the first phone they were very helpful pin pointing where the sound was coming from. Sent the right man and the right part the first time. Fixed!

--My large upright freezer was not keeping foods cold and was running 24 hours a day. The service technician was polite and professional and seemed to check the inner working of the freezer. He replaced the front electric control, which obviously was not the problem,. since the same problem occurred the next day and has continued since then. When I contacted DeAnza Apprliance again, he said that there would be no further trip charge, but I would have to pay for any further service and parts. . And the charge that really angered me was a trip charge of $80. This store is 4.3 miles from my home! That's over $9 a mile! I will not use this company again.

Excellent service. Roger is very thorough, professional, and polite. The special package deal is a great investment. My problems are fixed, appliances were tested and deep cleaned of dust and lint, and new hoses installed I will definitely use DeAnza again.

We were delighted that the technician was able to work us into his schedule at the last minute. He quickly identified what was leaking. Thankfully, the repair will be far less than a new machine would have been. We have scheduled the repair.

The labor charges were excessive for less than approximately 5 minutes of installation. I felt ripped off when I had time to review the charges. I can live the the overpriced replacement part but I cannot for the life of me understand how 5 minutes of work costs $189.95. I would NOT RECOMMEND DE ANZA APPLIANCE as the work in relation to the price of labor was not representative of any value whatsoever. The overreaching greed of this company was quite evident along with a complete disregard of fairness for the service provided. If you are thinking about hiring this company, think twice, do a little research and install it yourself or locate some talented handyman to accomplish the task. I strongly believe the most ethical to have done is charge a rate according to the services hourly rate and break it down to the actual time it took to do the job. The service technician installed the $149.95 timer in 5 minutes. I was charged a $99.95 trip charge & an additional $90.00 for labor. Total labor listed on the final bill was $$189.95. The state tax was $13.12 for a grand total of $353.02 I most definitely would not use their service again.

The company stopped making the part that they needed to fix the problem. Their service was good.

Eric was the tech who came out. He was just wonderful. He did an excellent job. I have recommended him to my neighbors and will use them again if needed.

Peter found popcorn kernels in the drain pipe, which had prevented the dishwasher from draining properly. He also gave me advice about periodic cleaning and the water temperature. He was knowledgeable, enthusiastic and helpful. I want to add that my conversation on the telephone when I first called De Anza Appliance was unusually good. I wish I had gotten the person's name, but he was helpful and responsive. It is hard to find service providers that are so great. I now won't think twice about where to go when I need appliance help.

(both visits)First call yielded a visit, a diagnosis and an immediate bill for $80.00. 30 days later, they finished the job for a total cost of over $600. Total "on-site" time: about 1.5 hour . High priced. Slow to deliver. I'll look elsewhere next time.

One of the burners on my gas cooktop did not ignite. De Anza sent a technician named Chris to diagnose the problem. He turned the knob once or twice and announced that the solenoid valve did not work. He never opened the cooktop or used any instrument. He said he could tell just by hearing. He said he would order a new solenoid valve and have it fixed as soon as the part arrived. I waited more than 3 weeks, and De Anza never got the replacement solenoid valve. I had to call them several times to inquire about the status, but they never got the part. Finally after more than 3 weeks I told them to cancel the repair. Then I asked RO Appliance repair to visit the house and diagnose the problem. Their technician took the top off the cooktop and did careful troubleshooting with instruments. The RO technician said the problem was the potentiometer. RO came back within days, replaced the potentiometer. Now the cooktop works fine. In summary, De Anza made no effort to diagnose the problem. Their diagnosis was totally wrong. I had to wait a long time for the (wrong) part. I had to constantly enquire about the status. They billed me $80 even though they were totally wrong. I see that De Anza has good ratings on Angies List, but I honestly don't know why. There are other highly rated appliance repair contractors like RO. Stay away from De Anza.

I sent them an email and they called me 3-4 days later. I got a new machine and did not use them. They gave me a quote and explained the hardware behind the machine and how much it would cost. They said it was a good idea for me to get a new one and get a warranty. Getting a bid cost 80$.

From the first call to the presentation of the bill, this request for service was handled with skill and professionalism. - The initial call for an appointment was well handled and responsive, an actual exchange with a real person (vs one of those scripts where the service rep repeats your name over and over in every sentence, and can only recognize what you say if it fits their checklist). The appointment was easily and promptly set. - I was quickly working with Eric, the service technician, who arrived precisely on time, swiftly located the source of the problem, and was both knowledgeable and very courteous. A part needed to be ordered, and a convenient date was set for the actual repair. Again, Eric arrived on time, quickly made the repair, and the washer has been working perfectly ever since. - At the end of the appointment, I also sought and received some much-needed advice regarding other appliance issues we currently have - much needed because we have formerly been lifetime Sears customers for both purchases and repairs, but have severed that relationship because of atrocious customer service, and need to turn elsewhere.- - At the conclusion of the transaction, the price for the repair and part was surprisingly low! In addition to this being a successful service call, three good things for the future: 1) I will certainly call on DeAnza Appliance for all future appliance repair needs 2) I will unhesitatingly recommend the firm to others with appliance repair needs 3) I am building some real confidence in Angie's List as a result of this and several prior referrals for various types of home improvement and repair issues. Interestingly, I first called Ace Appliance (also off Angie's List) for this service need, and they expressed concern, having staff currently on vacation, that they could not help me quickly enough. Showing real class, they suggested I try De Anza, another top-of-the-list firm; this is a perfect example of the best in old-fashioned real customer service, and if it's an example of what gets a firm to the top of Angie's List, it's a real confidence builder.

I called and didn't know how old the unit was but gave the dispatcher the model # from the inside of the refrig. so he could have the correct parts on the truck when they came. The repairman was prompt and knowledgeable and said it would be expensive since each repair involved replacing a solenoid. I opted not have the ice crusher fixed which would have been $79 more. I wanted it repaired because new refrig./freezers are about $2100. He fixed both but said that the water line was frozen up and the only way to get that going was to defrost the refrig because if he put heat on the line it would melt the tubing. So for $580 I have a working ice maker and whenever I get to defrost the refrig for two days I will have water out the door too. It was $217 for parts, $80 for trip charge, $275 for the short time he was here, $19 for tax, and $9 for a senior discount. I like everything except the price, but I don't know what another repair place would have cost. $80 to travel from Cupertino to Mountain View ( possibly 3 miles) seems a bit steep.

I was told about the $80 service call when making the appointment. My experience with other service providers is that the service call charge is essentially a down payment on the repair. Not so with these guys. The quote he wrote up was $339. Let's break it down: $80 for showing up, $129 for the 15 minute repair, and $130 for the part. Fortunately, I had purchased a replacement part online for $24. Do the math and you can figure out how much of a markup they're charging. Is it the same OEM part? Probably not, but he said it would work just fine, and it has. So even though I saved myself $100 by buying the part online, I still feel ripped off by the service charge. I feel badly for anyone else who uses this company and has no clue how much of a markup they charge on their parts. Look for another provider and ask if the service charge will be credited against the repair.

The dryer wasn't working so I called De Anza appliance to make an appointment. They responded immediately and came the next day. The dryer really didn't have any problem at all but washer had minor leak and needed a part to be replaced. Ray came and identify the problem and ordered the part. And in following week Chris came to installed the part. Now both my washer and dryer are working. Chris the office man who took the call, Ray the first repair man and the Chris the last repair man all were courteous and professional. I will definitely use De Anza appliance again.

Rey was courteous & professional yet freindly, arrived quickly, knew what he was doing (very little wasted time) and, with his precise information, helped me decide it was not wise to pour $350.00 into a 20 year old refrigerator, even though it had never given me any trouble in that 20 years span.

We used a neighbor's fridge. Shut down ours and a day later we plugged it back in. Cleaned it from top to bottom. And it has dispensed water ever since. We were on vacation this summer and the fridge was not used for a month, but it did not freeze. Eighty bucks was a cheap price to pay for the education.

Firstly, they (Peter M and Eric, from De Anza Appliance) were able to come on the same day I called them, which is very nice, as I was getting concerned about my refrigerator not being cold enough, and the food in there going bad. They came very promptly within the first hour of the window of 4 hour period that they said they were going to come. The best part is within 20 minutes or so, Peter has figured out what is wrong with my refrigerator, given me a very reasonable estimate for the job, and proceeded to fix it and also explained to me what was the cause of the problem (unshut door) so that this same problem would not occur again in the future. Lastly, they also gave me a written 90 day warranty on their work. I would summarize with - Excellent Work, Excellent People! Thank you!

Provided a analysis that refrigerator need a new compressor

He was very professional and helpful.

I called them and described how my under sink disposal stopped working. Then they guide me to check if it is jammed and how to solve it. I don't have the tool, then they gave me a free one.