We have taken great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
The work he did was thorough and very good. The work performed would be the basis of my recommending him to anyone. My pause or hesitation is in his communication with me for an estimate. We walked around my entire house and I took notes about what he said it would cost and how much time it would take. I pointed out areas in both the front, back, and sides of the house. He told me it would be $120 and take about 4-5 hours. On the day he came out, he began work swiftly which was appreciated. Showed up exactly when he said he would and started to work. When about 4-5 hours expired, he said he was done. I asked if he did the entire house and he said he thought he only had to do the back area and a side. I wasn't sure I heard him correctly (!), but said I wanted/needed the entire place done --- as we discussed. He was pleasant and said it would take more time but he would do it. At that point, of course, I figured it was probably going to cost me more but I wanted the work completed ---- and he did it and spent a good deal of time and, its important to say, he did a very good job. When everything was done, he said the final charge would be $500. I gasped. From $120 to $500 --- whoa, I didnâ t see that coming! He said the $120 was just to rent the power washing equipm't alone, plus $50/hour ---- he never said this during our first meeting because I knew I was getting other quotes for over $300. So my lesson learned: if its too good to be true, it probably is. In this case it definitely was. His lesson, if I can respectfully suggest: Please be much more specific about your charges. You never mentioned your hourly rate. You never mentioned the cost of the equipm't alone was $120. In the end, while I am satisfied with his work (I won't back down from that and he did spend a great deal of time)....had I known and understood the true costs for what he was going to bill, I might've gotten another quote. Summary: -Very good work and I felt he cared and strived to do a great job. In that regard, he succeeded so I am not disappointed. -However, as someone who does this for a living (and this is the first power washing experience I've ever had), I would've wanted better communication from him. Maybe he needs to put something in writing rather than my having to take notes. If he had broken down the potential cost up-front (which only came to light once all the work was done), that would've been a much better approach, at least for me and my budget. I'm still waiting to receive my final back-up receipt bill, and look forward to getting that from him. Thank you and please note he is a very kind, patient, helpful, and friendly person. I am glad to have met him.