CROCKER REFRIGERATION HEATING & AIR

Failed installation and unresponsive service department. Crocker installed the hvac unit in my home. The drip pan overflowed, ruining the ceiling in my bedroom. When I called Crocker for service, I was told it would be a week before they could address the problem. A competitor came the same day and fixed the leak—caused by an unconnected p-trap and failure of the automatic sensor that should have shut off the system when the pan filled with water, which suggest improper installation and faulty equipment. I expected Crocker to ‘own’ these failures, and at least repair the ceiling, but multiple calls to the service department over a three-week period went unreturned. Unacceptable.

Called to complain about a misunderstanding and was laughed at by the owner. Ill take my business elsewhere.

I called them because my furnace wasn't working. They told me up front how much the service charge would be, I agreed and they sent someone out the same day. The guy they sent out (Pat) was professional and knew what he was doing. He quickly found the problem, replaced a part ($7.00 charge), checked to make sure everything was working and left. They will now be my go to company for general maintenance and repair of my furnace.

unknown

unknown

My furnace stopped working on a Sunday. I left a message and had a call back by Monday morning and a repairman by noon. He was very pleasant, knew right away what was the problem, had the necessary part in his truck and he also cleaned the filter without being asked.. I have rarely gotten such good service and would highly recommend Crocker to my friends.

unknown

Incredible, the heater went out during the night it was quite cold, I called them and they said they would be there in the afternoon, a short while later they called and said they could be there in a few minutes. Repair guy came, diagnosed the problem rather quickly, ordered the part and came back about 2 hours later and fixed the heater.

unknown

.

.

It is hard to know how to rate this company. They performed an analysis of the heating system and determined that one of the heaters needed to be replaced. They checked the main heating system and replaced filters. |First service call went well. Prompt service for diagnostic initial visit. I then requested a follow-up quote for replacement of the inoperative heater. I heard nothing for two weeks. I called again and was given an apology and told I would get a quote by 12/23. As of 1/6, I still have not heard anything from this company. I think I need to find another company to do the work that needs to be done.

At the start of the heating season I usually have a service company like Crocker come in to test and regulate my furnace - and perform any maintenance found necessary. I was reminded of my usual practice by a prospecting call from a HVAC contractor in a nearby city that was offering a combination duct cleaning and furnace check for an unusually cheap price. I agreed to an appointment, but before their arrival I checked them out with the state contractors license board. They seemed OK. When the technician arrived he said that he couldn't start the furnace and indicated that one of the sub-units was malfunctioning. Further, judging by the age of the furnace, he was certain that after he replaced the first defective part, others would present defective also. My only hope, he stated, was to replace the whole furnace with a new one for a quote of $3,300.00. I said NO and sent him packing. Then I checked Angie's list and found a name I recognized, although I had never used that particular sub-contractor before. I got a service call from Crocker within a day and the mechanic found that the technician from the first company had disconnected one wire and unplugged another connection. The Crocker man re-connected both, and the furnace worked fine. He then suggested that I buy and install new filters myself. I have deliberately not named the first dishonest technician/company because I reported the scam to my County's District Attorney's fraud squad and they are setting up a couple of stings. To conclude this report, I must say that I don't really have much to add about Crocker's work or that of their technician because they didn't really do much besides acting in a prompt and HONEST manner. But those two traits are vitally important in todays graft riddled home repair market. Go Crocker!! |

He was very professional and gave advice should we want to install in the future.

It went well. They arrived exactly on schedule and completed the job when they said they would. They were organized and clean. They asked me when something was unclear. I'm very happy with the service and new heating system.

The ducting was replaced that same day and the heater has never functioned better. In fact, we get better air flow now than ever before! Both of the repair men who worked on the problem were knowledgeable, courteous and efficient. Price was satisfactory and I HIGHLY recommend this company!!

Great job. 1 call back for a tricky thermostat which they fixed immediately. Probably the best company in town

We called Crocker Heating and Air to look at a furnace that would not shut off. We had already determined that there was water leaking onto the electronics in the unit. Because it was not an emergency we scheduled the visit 2 days later. The technician, Alfonso, arrived at the scheduled time. He analyzed the problem, made sure the system was operational and safe, and by-passed the emergency shutoff switch so we could use the heat while they ordered a new switch. They also worked with me to determine the source of the leak. The same technician returned a week later to install the new switch and seal a vent cap on the roof which had been improperly installed when the house was built. The water was leaking down the inside of the pipe which is fairly unusual. The technician was very good about explaining the possible remedies for the leak. He was also extremely careful when going up on the roof not to damage the antique tiles. The quality of service by Alfonso and Crocker Heating and Air was excellent. We would definitely use them again.

It started out bad. Evidently the work was never scheduled! When they were 3 hours late, I called. They were very sorry and said they would accommodate me in any way they could. I said I still wanted a furnace that day. They arrived at 1:30 and completed everything by 5:00, including programming the new thermostat!

See above

lled early in the year was

The prior owner of the house had used them before, so I ended up using them. A neighbor of mine had recommend them as well. I think they are very thorough and they gave me a great report.

Great response time. It was not an emergency, but someone came the very next morning and I had heat again. He was personable, polite, and very knowledgeable. He also advised me of maintenance that would likely be needed within the next year or so (ball bearings wearing on the blower). Also, the original installation (faulty work done by a different company) did not include anywhere for a filter to be installed, causing dirt to cake up on the air vent. The Crocker technician scheduled a frame to be fabricated at his shop to hold an air filter. In my opinion, this company did excellent work, and I highly recommend them. I'll use them again.