Ziegler Doors Inc.

Terrible experience. Terrible service. Ziegler installed the original garage door and was contacted to replace 2 broken springs that occurred 6 years later. They no-showed 3 days in a row without any explanation, after confirming all 3 dates and times. Never brought the springs. Never did the service. Never eventually responded to texts or calls. Do NOT use this company. I went with OC local fix and the did the repairs same day for a reasonable price.

It went well initially when they wanted my business. My doors were installed in 2012 and I paid over $10,000 for them. I've had the doors refinished twice since then. The first time they did a great job. The second was last October, 2018, and they charged me $925. I noticed in May 2019 that the finish was starting to peel off. I contacted them in June to try to set up an appointment to correct this issue--refinishing should last several years. I spoke to their customer service person, Adriana, and sent her photos of the peeling finish. She responded a little in the beginning, but then kept putting me off with excuses--her boss was out of the office, she had to talk to Paul, etc. I called every possible person I could find at that company, every day for many days, and I've sent emails, but no response. I finally went back to Adriana and she basically said--"I don't want to be rude, but this isn't my problem"--and this is their customer service person--very disappointing. So it didn't go well at all, and I would warn anyone interested in custom garage doors not to consider this company.

Ziegler installed our garage doors as a sub-contractor for our home builder. From the outset, it appeared as if the hardware was laboring under tremendous strain to lift the door. Shortly thereafter, hardware flew off the door. Zielger came out at our builder’s request and insisted that the installation was correct. After our Liftmaster died (well within its warranty period), we obtained a third-party evaluation and learned that the springs installed by Ziegler were insufficient, such that the motor was operating under excessive strain. Ziegler’s mistake was significant in that the springs were rated for a max weight of 478 lbs and our door was 600 lbs. Again, we notified the builder and Ziegler came out to “evaluate.” The gentleman who supervised the work for Ziegler Doors stated that he was hired as the General Manager 6 months ago and was not personally involved with the installation for our builder. Nonetheless, before weighing the door or conducting any kind of evaluation beyond a minimal visual survey, he asserted that he was “100% certain” that this was a “maintenance issue” and not a “specification issue” with regard to the springs (i.e., our fault in failure to maintain rather than Ziegler’s fault in installing the wrong springs). He further stated that if he were Joe’s Garage Door, driving into our neighborhood, he would smell money, and say whatever was necessary to make a “quick buck” and sell us new springs. Additionally, he claimed that he did not need to weigh the door to determine that the springs were adequate because Ziegler routinely installs springs and hardware that are rated to carry a 1200 lb door. I have now had two professional and highly rated garage door companies evaluate Ziegler’s installation. Both reached the same conclusion that the springs are clearly incorrect. Ziegler’s initial installation created a major safety hazard in my home—causing a 600 lb door to slam shut like a guillotine. We are eternally grateful that no one was injured. Ziegler’s repeated refusal to acknowledge the erroneous installation is irresponsible and in bad faith. This company endangered the safety of my family and refused to correct their mistake even when presented with professional opinions and mathematical calculations showing that IPPT (inch pounds per turn) on their installation was plainly wrong. The propriety of springs for a garage door installation is driven by an engineering calculation and is mathematically verifiable. Below are the findings from independent, third-party professionals: Large Garage Door: The weight of the door is approximately 620 lbs. The springs Ziegler installed provide 144.06 IPPT (inch pounds per turn), meaning they are rated for a door that does not exceed 478 lbs. Small Garage Door: The weight of the door is approximately 366.5 lbs. The springs Ziegler installed provide a 93.4 IPPT, meaning they are rated for a door that does not exceed 309 lbs. Replacement of the springs to the correct specifications that should have been installed at the outset by Ziegler and repair of the Liftmaster that broke as a result of the fact that the springs could not carry the weight of the door will cost us approximately $2,000.