System Pavers

Pros: Slick Sales Pitch Fancy Website Cons: Subcontracts ALL the work Heavy Overhead 1) Sales Manager (never seen) 2) Phone support ("Please wait for the next representative") 3) email support (answered only half of my messages) 4) Lots of text messages even though I said "No Texts". 5) Project coordinator (first one never showed); second one was onsite a total of 3 hours out of a total of 70 hours wall clock time that the crew was onsite The first crew spoke no English and I speak no Spanish. Crew began work destroying stuff a full hour before the "Project Coordinator" showed up. By then I was fed up with the crew and vice versa. They left. "Project Coordinator" said it was my fault because I insulted them. By now I had paid 2/3 of the project cost even though almost nothing had actually been done onsite. The second crew arrived the next day. "Project Coordinator" spent an hour with the crew and disappeared. I didn't see or hear from him for 6 days. The crew finished (after blowing a thick layer of concrete dust from the sawing operations all over everything) and left. The next day "Project Coordinator" shows up for a "Final Inspection". It fails due to drainage problems. 3 days go by and the crew shows up unannounced to fix the drains. This time they pass. "Project Coordinator" sends yet another text saying he will stop by for final payment. But he never shows. He repeats this scenario a second time. I sent a message to the company asking for a different "Project Coordinator". The new guy (our third "Project Coordinator") shows up with the final paperwork but it is wrong. The amendments aren't included. We rescheduled for the next day. This time everything is correct. Good thing. I'm REALLY tired of the incompetence demonstrated by this company. If I had the name of the crew they hired, I could have hired them directly, bought the materials myself and reduced the cost of the project by 40%. But they say: You are covered by warranty and "Full Satisfaction Guarantee or your money back". Yes with all the typical "fine print" that effectively nullifies both.

They did excellent work and were a pleasure to work with.

Thank you System Pavers. A Reliable Dependable Responsive and hard working team! My only job was to get out of the way so that they could make their magic happen and it did! My driveway is a dream come true. The construction crew went above and beyond my expectations. Thank you System Pavers, you delivered steak and potatoes to the dinner table. You started on time and ended on time. The crew showed up like military soldiers at 7:00 a.m. in uniform. All my team contacts were on the system paver website so I never had to ask questions regarding status updates, it was all right there for me. Everything went like clockwork. The hardest part was to get out of the way so that System pavers could work their magic! I cried when I saw the beautiful work you did. Construction manager went the extra mile for me and gave me a beautiful finished product. I cannot thank you enough.

A friend of mine used System Pavers and was really impressed by their work so we contacted them for our backyard transformation. We were moving into a brand new home and the backyard was just dirt. We have 3 small kids so we wanted the backyard done as quickly as possible to be able to utilize the outdoor space. Alex Saenz came out and did the consultation before we even got the keys to the new house. He helped us with the design and had everything ready so when we got the keys to the house they could get started as quickly as possible. Tony Garcia was the project manager. The communication with the team was easy and quick. Very accessible via text. Once the supplies were ready his crew came out and did the pavers in 1 day and the turf in 1.5 days! We were using our backyard before we knew it! Thank you so much for giving us wonderful new backyard to enjoy!

Perfect, would hire again. No issues, money well spent.

My wife and I could not be happier with our project from System Pavers. Estella, our project manager, was absolutely a joy to work with. She arrived exactly when she said she would and she was accessible and responsive throughout the project. Everything turned out exactly as promised. We also cannot say enough wonderful things about the construction crew. What an amazing group of human beings. Honestly, we have never seen anyone work as hard and fast as this team. They began removing nearly 1500 sq ft of concrete and replaced the area with pavers and a new fire pit in our courtyard and had the entire job completed in 5 days. They were attentive to every detail and after everyday of work they left the work area clean and organized. We have been talking about doing this for nearly 15 years and to see our dream come to reality is so awesome. Thank you Estella, System Pavers, and the entire team for making it all happen. Our family will now have a lifetime of enjoyment in our new space.

The salesman came to our house and gave us a quote (twice as much as we ended up paying with another company). He ask for $1,000 to continue working on a design, and assured us that it was refundable if we didn't use them. We signed a "contract", which we didn't read, but even if we had, we trusted that the salesman would tell us the truth. They refused to refund our money stating that they honored their contracts. I do understand "contracts", and know there would be no legal recourse, but there is a moral issue where the salesman was not truthful with us. When we initially requested the refund, we were told it would be submitted and would take a few weeks. After several inquiries into the status...on more dates than were allowed in this form...we were told the person he needed to talk to 'was on not available' and would return our call the next week. This went on for months with no results.

We had a very positive experience with System Pavers. We replaced our driveway, porch, walkways (front and back) and patio. Our sales consultant, Jeff Brown, was easy to work with. He came up with some really good ideas and did not pressure us to make our decisions right away or sign a contract before we were ready. In the backyard, we significantly altered the footprint of our patio (increased the size by over 50%) and the walkways around the yard. Jeff’s ideas really added to the eye appeal and usefulness of the hardscape. Our project manager, Ryan Mainwaring, came to our house the day before work was to start and explained how the project would proceed, and what we could expect. Once work started, he came by every day to assess progress, check that the work was within specifications and make suggestions for improvements. He was informative, and like Jeff, he came up with some great ideas to add some classy dimensions to the project. Ryan told us the project would take 3 – 4 weeks, but it was actually completed in just under three weeks. We noticed a few flaws and pointed them out to Ryan. He had them fixed to our satisfaction within two days. Prior to starting the project, we got quotes from another paving stone company. System Pavers was a bit more expensive, but I believe the quality of workmanship and professionalism made the added expense worth it. Jeff had so many good ideas and was able to show us (with his computer software) what the completed project would look like, whereas the other sales representative only followed our suggestions, offering no ideas for improvement. We looked at numerous completed jobs from the other contractor and noted that the work product appeared substandard. I have no regrets that we paid extra to have System perform the work. I highly recommend System Pavers for outdoor remodeling projects. Their staff is efficient, courteous and professional, and their work product is superb. Thank you for a job well done!

System Pavers repaired the artificial turf in my yard after it was damaged by cars driving on it. The quality of the work was outstanding - they replaced much of the underfill and left the lawn looking better than when it was originally installed by another company 10 years ago. Javier Rodriguez (JR) is the consummate professional and is highly knowledgeable about what is needed to install-repair artificial turf. He has excellent communication skills, attention to detail and customer service. I would not hesitate to work with JR or to hire System Pavers again for any work they provide.

We could not be more pleased with the way our new driveway and front walkway look after working with System Pavers in our recent remodel. Our project manager, Ryan, did an amazing job of keeping communication open and making sure every detail of our project came together perfectly. The craftsmanship was amazing and the job was completed much more quickly than we anticipated. We have received such amazing feedback from the neighbors and are so happy we chose System Pavers for this project. We would highly recommend this company and the team we worked with to transform the front of our home.

They did an awesome job! The best job ever! Our front, back and side yard looks amazing! Jordan the salesperson/designer drew up a plan, Erin the coordinator arranged everything accordingly, and Sam the construction manager gathered his team and worked tirelessly to complete the job in a little over a week. Highly recommended!

System Pavers installed pavers in our driveway, walkway, planter curb, and stepped entry. From the initial meetings to review the scope of work, selecting the pavers and border, the demolition, and installation of the paver system, everyone we worked with was professional, experienced, and knew the product line. These people are builders not salesmen! This was a big investment for us so we asked lots of questions through the entire process and everyone was patient and took the time to answer our questions and concerns. Sam Salcedo was our Project Manager and he demonstrated a thorough knowledge of construction and the paver installation process. He came by the house every day to make sure the project was on time and progressing efficiently. He took the time to make sure we were satisfied with the quality of the work and always asked if we had any questions or concerns. He met with the crew each and every day to go over the project and to resolve any open items or conflicts. The 2-man crew was amazing! They arrived on time and worked a full and productive day. They cleaned up the area at the end of each day and secured their materials and equipment. They were conscientious, polite, and professional. They really are craftsmen and know their trade. The total experience with System Pavers was very pleasant and we are so pleased with the results! Quite a transformation! Thank you System Pavers! Dave and Valerie Alexander

Alex Paez Came out to take a look at the repair DID a great job addressing it.!!!!!!

We are extremely happy and we highly recommend System Pavers for your projects. They did a fantastic job doing our front and backyard. They are a team of professionals, honest, reliable, knowledgeable, respectful and hardworking people. We called different contractors for our project but we decided to go with System Pavers because they worked with what we wanted and what is within our budget. Our experience with them started with Jon Barlok who is our design consultant. Jon Barlok did an excellent job in listening to our ideas and needs. We loved his ideas and vision. He was giving us options and suggestions regarding the design and materials that will look great for our project. He was very patient, courteous, on time and answered all our questions and concerns. He even redesigned our project since we decided to change some parts of the backyard. And then we met Wade Capps who is our project manager. Wade supervised the whole entire project with Jose and his crew. He will come everyday to make sure everything is being done correctly and he always communicates with us and gives us updates. He was very patient answering our concerns, very professional and friendly. He even helped my wife dig and take off the plants so she can replant it later. He listened and took care of all our concerns during the construction and addressed them with the construction team. Because of Wade, we know that we can trust System Pavers. He is truly a gem for their company. And then we met Luis Paez who is our construction manager. He was on time, very patient, professional and when we did our final walkthrough, he explained to me the warranties and gave me ideas on how to take care of the installed pavers. Our experience with them from start to finish was excellent and overall we can't say enough about how happy we are with System Pavers. We’re so glad and thankful that we chose them. We strongly recommend System Pavers.

System Pavers (SP) salesperson/designer Jon Barlock measured the area for installation of a paved walkway. He provided a firm estimate, the web sites of two paving stone manufacturers, addresses of two nearby installations and, on request, a sample contract. The SP web site also has many images of installations and stone styles. After we tentatively chose a stone style, SP left a sample of the stones for us to confirm our choice. Next Corey James, crew chief and craftsman came for a preliminary site survey. On the chosen day a crew with materials and tools, paving stones and a portable toilet all arrived. Corey made some real-time adjustments to the installation to better accommodate my use of a walker. The crew was polite and careful, completed the 300-square-foot installation in one day and cleaned up. Corey returned a few days later for a final inspection, and not until then collected the final payment. The walkway looks really good.

I needed to do a major renovation to our backyard that was in desperate need of a makeover. I ran across System Pavers online and was immediately impressed with their line of work and examples of past jobs. From the moment I called to make an appointment for a quote, I got Lorinc who helped with the design phase to bring to life our image of what we wanted our backyard to look like. They provided us with the Pavers, BBQ Grill and Island, Electrical, Plumbing, Pergola for our project. I never had to worry about anything. From there on, we were assigned with Alex Paez as our Project Mgr who is just simply amazing!!! he kept us updated throughout the entire process, always checking in, available to help answer our questions and very flexible and accommodating with anything that we needed. Because of Alex Paez, this experience was the best we could of ever hoped for. He's like family now, which is a great feeling when your putting your trust into someone you don't know. He is such an awesome guy- your company is LUCKY to have him, make sure you let him know that. If I ever need another project done, Ill surely be coming back to System Pavers and requesting Alex Paez as the PM. Thank you!!!!

Everything went really smooth, the management team ( Max Bethall & Alex Páez) are very professional and helpful throughout the process.

We had a great experience with System Pavers. From start to finish, their team made the process extremely easy for us. They helped us with suggestions on design, color, pattern etc. We are extremely happy with how the project turned out. The crew worked very quickly and were very courteous and professional. Plus they did outstanding work. They constructed a patio extension, firepit platform, two walkways and an extension t from our side yard to our driveway. In all, it was approximately 1,000 square feet of pavers. I would highly recommend System Pavers to anyone interested in having high quality work done. I will be contacting them in the future when I decide to do more work with our yard.

I have been enjoying my backyard with both pavers and artificial turf, a custom dog run, and a fountain that System Pavers designed and installed for me almost seven years ago and absolutely love it. They made my dream back yard come to life--and everything came out exactly as promised and right on budget. The sign of a good company is one that stands behind its work, and System Pavers and Project Manager Ryan Mainwaring, along with colleague Roger Torres & supervisor Luis Paez, personify System Pavers' quality guarantee. When I experienced a small problem this month with part of the installation, despite the fact that everything was almost 7 years old, Ryan and crew came out and fixed the problem and made sure I was satisfied and happy. I could not be happier with my back yard and System Pavers, and highly recommend them!

Called up system pavers to do about 1600 sqft if paving work, which included demolition, drain installation, and a Pergola. They finished in two weeks. Craftsmanship was spectacular. Neighbors are envious. Thanks System Pavers! Tommy

Our aging and dry rotting deck needed to be replaced. I chose System Pavers but had several concerns about the impact on our property and budget after the contract was signed. We didn't know what would be discovered during demolition or how long it would take. Javier Rodriguez, the assigned System Pavers project manager, got his crew on site early and completed the demolition in one day. They were very organized and respectful. He discussed what they were discovering all along and shared aspects of how the crew would make the design fit the ground conditions revealed after demolition. An AC unit move and unforeseen electrical line issue was part of the overall project. That involved a HVAC company I had to contract with separately. That company had no project manager equivalent to Javier so I had to work with them to ensure they would communicate with Pavers and me. Javier took the lead with them in way we really appreciated; making sure that they knew to bury electrical lines to Pavers and county standards, modifying their SOW so there were no surprises, managing through delays caused by the county inspectors right up to slightly modifying the patio to fit the AC unit pad. Javier was fully prepared for dealing with county, another contractor and the delays no one could have anticipated until after demolition. He gave my wife and I a level of comfort from end to end that cannot be overstated or under-appreciated for a project like this

I am now a raving fan of system pavers and have already started on new ideas of what could be possible in our home. On a scale of 0-4 I would give JR and his team a 4++! Bill, JR, Leo(and his team), Bo and Lonnie all were amazing to work with. All the people we interacted with and the work that was completed is top notch. I know I am very hard to please but all work completed and my interactions have far surpassed my expectations. Any questions were quickly addressed and any ideas were made possible. Great job system pavers!

We recently hired System Pavers to design and construct a front yard remodel at our home in Yorba Linda. Admittedly, we had a general idea of what we wanted to do but were clueless on how to implement that idea from dream to reality. Thank goodness we found System. Pavers! We were so impressed with how they stared by asking us general questions (complete with pictures) about our likes and dislikes in terms of aesthetics, materials and architectural features. Armed with the answers to these generic questions, our design consultant (Andrew Conlisk) went to work on preparing our design. We were particularly impressed by how Andrew took our information and prepared a beautiful conceptual plan for our yard. Andrew was quick to respond to our questions and guided us through the design process flawlessly. We were also pleased that the design was done "free of charge" as other companies wanted us to shell out $1,500 just for the design! Having the plans was also helpful in securing the necessary approvals from our HOA architectual committee. When it came time to take the plans from concept to realty, we were assigned Ryan Mainwaring as our Project Manager. Like Andrew, Ryan was also amazing. He walked the job site with us, answered all our questions and suggested slight modifications to our original design based on the layout and topography of our yard. All of Ryan's suggestions were spot-on and we happily agreed to them. Ryan was on the job site nearly every day during demolition and construction and was a great resource to explain what would be done on any given day. I can't say enough good things about him! I'd be remiss not to include a mention of Oscar and his crew who actually performed most of the labor on our job. Oscar is an artist when it comes to masonry and related hardscape construction. They always cleaned up at the end of every day and didn't seem to mind my wife and I coming out to "see" (and marvel at) their progress. In short, if you want great quality work at an affordable price (not the least expensive out our qualified bidders, but not the most expensive either), then I highly recommend you consider System Pavers for your landscape/hardscape project.

We hired System Pavers and are extremely happy with how our driveway turned out. The salesman was on time and gave some suggestions that we ended up going with and we are really happy with the way it turned out. Our Project Manager, Alex was the reason the job went so smoothly and turned out great. He was on site every step of the way. Communicated with us daily. Consistently verified details with us so it turned out right the first time, and went the extra mile to make sure that we were happy with our project. I highly recommend you ask for Alex as your project manager. He’s a great communicator, seems to have a very good relationship with the crew doing the work and really puts the customers happiness and satisfaction as his priority. Thank you Alex and System Pavers.

This was the year that we wanted to replace all the hardscape and driveway in our front yard. We contacted System Paver, and Byron got back to us same day. He was on time, and very helpful. He brought a large portfolio of jobs, so we could see the types of layouts available. We got the design done, and decided to proceed with the job. At the "Walk Through", on site, before start of the job, both Byron and the Ryan (project manager) were there. They marked the new lines out on our yard so we could better visualize the way the job would look. We made several changes that Byron added to the plans. Start of job was about a week later, and took just shy of a week to finish. The team of guys that did the job were outstanding, very hard workers, who graciously took our input, and made adjustments as the pavers were put down. The result is a front yard that I am very happy with, and I would recommend System Pavers to my friends whole heartedly. Now, we have to add landscape