ROOM AND BOARD

We decided to refurnish our living room and completely redo the look and feel of the room. After spending a lot of time thinking about it, we had a pretty good idea of what we wanted to do, but were unsure how it would fit in our space. We had purchased a Harper recliner from Room and Board in 2012 and were very pleased with it an knew we wanted two more of those chairs, a small sofa that could double as a chaise and two swivel chairs. Since we knew we were going to purchase two chairs from Room and Board, we decided to visit their showroom to see what else they had. That is when we had the fortune to meet Andrea Hadek, a sales associate at Room and Board. After telling Andrea what we were looking for, she showed us some sofas and chairs that fit our needs. However, we were still unsure of whether the furniture would fit in our room. Andrea told us that if we sent her the dimension of the room, she would do a scaled lay-out of the room at no charge! Within a week or so, we had the lay-out and knew for the first time we could accomplish what we wanted to do. Every piece in the lay-out showed the pieces and their dimensions. Andrea gave us some additional ideas we had not considered. She also made a few revisions for us on the lay-out. Her service did not end there! Next was fabric selection. We met Andrea in the showroom and she pulled the large pieces of fabric in their showroom and draped them over the pieces we were purchasing so we could see how they would look. She put a Harper chair next to the sofa we were purchasing to see how the fabrics would coordinate with each other. This took several hours of her time. We had one more visit with Andrea before finalizing our purchase. She skipped her lunch break to meet with us (although we told her she did not need to do so). We could not decide whether to purchase pre-made pillows for the chairs and sofa or purchase the fabric and have them made. So we wanted to see what the pillows actually were like. She pulled pillows from all over the showroom that we could put on the pieces we were purchasing to see how they would work. We wound up purchasing a one arm Reese sofa, two Harper chairs and a Berkeley console. Room and Board assembles all of the pieces you order and delivers them at the same time for one $79 delivery fee. All of the furniture arrived a bit earlier than anticipated. The delivery people were excellent at unpacking and placing everything. They even put felt on the bottom of of the legs. We only had one slight problem. The drawers on the Berkeley console did not open and close smoothly. Andrea arranged to have a repair person to come and look at them. She was unable to fix them to our satisfaction so Andrea said she would order us a new console and swap it out with the one we had and would test the drawers before it is delivered. While the repair person was here, we asked her to take a look at our original Harper recliner that was making a noise. She said a spring was broken and that they would pick up the chair, repair the spring and redeliver it to us at no charge! Everyone we came in contact with during the process has been wonderful and definitely dedicated to customer service. Several times we visited Room and Board on days Andrea was not working. Every time, a sales associate was there to help us with any questions we had. This is a company that cares about its customers and the quality of the furniture it sells. I highly recommend Room and Board. Although all of the sales associates were very helpful I cannot say enough about Andrea Hadek. It has been an absolute pleasure working with her.

Run, very fast, away from this company. My experience with them was the worst I've ever had with a retailer. My husband and I have purchased thousands of dollars of furniture for our homes over the years and our experience with this company was absolutely the worst. There is not enough space to give the blow-by-blow of our ordeal. Suffice it to say we ordered the furniture in November and 10 months later have finally resolved all the problems we've had. Some of the pieces did not function properly and their repairs were like dealing with Keystone Cops. The sales rep we'd started with got rude and defensive when I complained about their poor service. The store manager, however, single-handedly did his best to repair the poor relationship they had created with us. I wrote a letter of complaint to the owner of the company and heard not a word. Not only will I never deal with them again, I am telling everyone I can to steer clear of this store.