KEYES HARDWOOD FLOORING

Description of Work: Our experience with Terry and Shaun Keyes has not been a good one. Terry had claimed that they would do a great job and if I wasn't satisfied I wouldn't pay them. We have used Keyes flooring with refinishing of hardwood floors of 2 rooms and a hallway last January. It was a big project where we were changing baseboards, putting in crown moulding , new doors, casing, paint and texture the walls. After the baseboards had been put in, they came again to buff the floor because the varnish dried with bumps between floor boards. The floors turned out really good. However, they messed up my newly installed baseboards and walls. I didn't make a big deal out if it, thinking they came back to fix the floors for free. Terry had given us a quote for our TV room and living room floors. When we started the TV room renovation, we gave him a call. It took him a while to remember us and acted like I was bothering him on the phone. When he came out here to do the job, he said he didn't remember giving us that quote and demanded more money, saying he will give us better deal when we go to do the living room floors. The floors unfortunately didn't turn out very good with marks from the buffers they used. They had to come back again to fix the floors which were scratched by the handyman we had used to install the baseboards. I asked them to be careful with the newly installed baseboards and pointed out that the baseboards had been messed up in the other rooms. They said they were being careful and I shouldn't worry. Well, after they left and the floor dried I found out they weren't paying any attention after all. This time we had paid them for their extra visit. When we started our renovation with the living room a couple of weeks ago, I was hesitant on calling them, knowing they do not pay attention to detail. But since Terry had given us a "deal" on the floors, we thought we would use them again. Our living room needed a 3rd coat of varnish, which they sent their workers to do. After the floors dried I have found lots of twigs, hair, and bubbles on the floor. Since this is my living room, and I teach at my private piano studio apart from my university job, it's very inconvenient for me to have all my furniture in another room while renovation is going on in my house. So I wanted to get things done as quickly as possible and of course not with hair stuck in the varnish of my floors. I called Terry and asked him to come out again. He took a look at the floor, said I should put furniture and rugs on it to cover those. He took some sanding paper and sanded some of the stuff that was stuck in the floor leaving dull looking points in the floor. He told me that the floors were acceptable and I was being too picky. When my husband pointed out that the customer satisfaction should be their main worry, they left immediately without fixing anything.

Description of Work: I called them and they never called me back. I set up an appointment for a Saturday and they never showed.

Description of Work: I used Keyes Hardwood Flooring to put polyurethane on my hardwood flooring.

Description of Work: New hardwood floor in kitchen and refinishing rest of house. that was 3 bedrooms, dining room, hall, living room. wonder workers and job well done.

Description of Work: Terry Keyes installed and repaired my hardwood floor.

Description of Work: Removed carpet, lament flooring, and tile in our entire house. Installed new manufactured hardwood flooring and new baseboards.