The Gate Co

The Gate Company made the fence and gate as discussed and did a nice job. Wrought iron looked as nice as I guess wrought iron can look. Only problem is the gate NEVER worked properly from the first year!!! They came out one time, a few years ago, to look at it and fixed it, so it worked for a couple of months. Then it stopped working again. Then Rich (the owner) gave excuses of why the gate wouldn't work such as --the heat makes the gate not work, the cold makes it not work properly, the rain makes it not work. Really, so when does it work??? Because even on a clear, sunny 75 degree day it doesn't work! All of this wouldn't be that bad if they would just come out and fix it after the multiple times we have called and asked for it to be repaired, which we would totally pay for!!! But no, Rich told us about two months ago that they were really busy for the next three (3) months doing work in the Fresno area, and couldn't come to fix the gate, even though his company is only 30 minutes away. We would pay for his time and service, we just wanted our gate that never worked properly to actually open. He gave us an (800) number to call, for us to try to fix it ourselves!! So we did that, which took hours to try and figure out, and it opened for a day and then wouldn't close. Now we have to manually open and close our electric gate that we spent thousands on when we could of just kept our original manual rolling gate! If you want any customer service DO NOT go with THE Gate Company! You will just get the run around and excuses and your equipment will probably not work properly. They will do the job to get the money, but then you are on your own! HORRIBLE CUSTOMER SERVICE!!!

Rich was very thorough in working up the estimate for my two side gates, and included things I needed but had not thought of, such as removal and haul off of the wooden gates. His web site has a huge array of nice designs, and it was easy for me to zero in on one that I liked, and also to pick a color that was good with the house. Installation was quick, as promised, and they worked on a Saturday to complete on schedule. I was thrilled with the gates, and the little things they did, like reinstalling a lockbox for me that had been on the wooden gate.