They were on time, friendly, quick and helpful. Would definitely hire them again. Thank you!
Description of Work: Take away misc items.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andrew S.
01/2016
5.0
hauling services
+ -1 more
unknown
Description of Work: I had to sell my house, and clear out 40 years of junk and trash. Junk Pros was awesome. the came in, worked quickly, cleaned out the trash, and were very reasonable.
Rating Category
Rating out of 5
Yes, I recommend this pro
Sean B.
09/2014
1.0
hauling services
+ -1 more
Worst experience ever! F all the way. Super disappointed. Chose this company based on their wonderful Yelp and Angie's List reviews (will also be leaving Yelp review). I told them when I made the appointment that I had a large pile of junk in my garage, but for some reason they sent guys (totally late) with half a truck full. They couldn't take all the stuff in one load so they had to return next day (late again). Took a simple job and turned it into an ordeal. This whole process should have been super easy instead it took two days and was nothing but problems. They charged me 3/4 truck load when they came with 1/2 a truck full. They said that there must have been some misunderstanding with the first day crew and the previous customer was charged 1/4 a truck so I had to pay for the rest?!? I would never refer this company to anyone ever. NO! NO! NO! Worst ever!
Description of Work: Took misc junk out of garage
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$569
Response from Junk Pros
This is a long story but I will try to make it short: The customer called to set up an appointment for a pick up at her home. We estimated about 1/2 truck load from the description she gave us which is what was put on the work order. Prior to starting this job, we did another job for1/4 of a load then we went to this customers house directly without dumping because the work order stated approximately 1/2 load. When the guys arrived (yes, they arrive late but they called earlier to give to her an update per our policy) the crew gave her husband the estimate for a full load at $589 before any of the work started. The husband checked with his wife and they agreed with estimate and we proceeded with the work. The wife was reportedly angry because the crew did not arrive with an empty truck but they explained to her that they were only anticipating about 1/2 load or so. They said they can take most of it today and the rest tomorrow which again the customer agreed. They guys loaded the truck to the top, even broke down furniture for the customer because she kept insisting that they can fit it all in. They returned the next day to get the remaining 1/4 load and the crew called into the office because she was not happy paying for the remaining 1/4 load. We reminded her that she was quoted for a full load and 3/4 had already been removed yesterday which equals to a full load as originally quoted. She insisted the truck was not empty to begin with the day before and it was really 1/2 full instead of a 1/4. I told her I would look into what the previous customer had to see if she was correct. I checked the invoice from the previous customer and indeed they were only charged for 1/4 load as the crew stated. I called her back to tell her that the previous customer only had a 1/4 load which made sense because her estimate was for a full load, 3/4 the first day and 1/4 today. She refuse to accept our proof and said we UNDER charged the previous customer but OVER charged her. I explained to her that did not make munch since and although we do not do this, I would be willing to send her a copy of the invoice to prove to her that the previous customer was only charged for a 1/4 load but she refused. Again, she was quoted for a full load (before any work began) which they accepted, we took 3/4 the first day because we already had 1/4 from the first job, then returned the next day for the remaining 1/4 which equals to a full load, just like we had quoted her at the beginning and agreed by the customer. We're not sure why we received all F's because we did everything as promised and even destroyed some items that could've been donated to try to make it fit and make her happy. We feel this a really unfair review and as she even mentioned we have excellent reviews Angie's List and Yelp. At Junk Pros, we take our customer service very seriously hence also being a Diamond Certified company because of our excellent customer service. Once again we would like to apologize to this customer for her unhappiness with our company. We strive to offer excellent customer service each and every single time. Although we do make our share of mistakes, we believe this was an unfair review but we know potential customers reading this will understand and make the right choice. Thank you, Julio Varela CEO Junk Pros 925-968-9001
Mary Jean T.
08/2014
5.0
hardscaping, hauling services
+ 0 more
unknown
Description of Work: Hauled away a lot of attic junk
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
Response from Junk Pros
Thank you!!
Elizabeth M.
04/2014
5.0
hauling services
+ -1 more
The team was on-time, polite and professional. I felt safe with the team while they were working. They provided suggestions on how to they were going to organize the junk for the project. They were in and out within an hour. My neighbor was so excited to see them, he came running over and added to my junk piles as well.
Description of Work: The provider walked the yard with me to identify the goods to be hauled away. This included a chopped tree, railroad ties, pieces of left over granite from a project and some other "junk".
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Junk Pros
Thank you for the great review!
Jennifer M.
03/2014
5.0
hauling services
+ -1 more
They were awesome! They wrestled that nasty shed to the ground. Hauled off several large items. Prompt, courteous. Will definitely call in the future.
Description of Work: tore down a nasty rusted shed and hauled away that and other trash
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Junk Pros
Thanks! We're glad to see you were satisfied with our service!
MOIRA D.
05/2013
5.0
hauling services, hardscaping
+ 0 more
They showed up early and called to let me know. They made a point to smash down the boxes as much as possible since they bill by the size of the load. This way they could bill me fairly.
Description of Work: Junk Pros removed a bunch of cardboard boxes after a move.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Junk Pros
Thank you [member name removed]! The crew did exactly as they were trained to do, be professional, courteous and most importantly take good care of our customers.
JOAN C.
05/2013
5.0
hauling services
+ -1 more
They were polite, professional and did a great job. They were originally scheduled to pick everything up on Friday afternoon but had a customer before me who decided while they were there that she wanted her whole garage cleaned out - so there went their schedule. They apologized and arrived first thing Saturday morning. This actually turned out to be a blessing in disguise because late at night we decided that a cabinet that we were going to keep should also go, so I wasn't at all bothered by their change in schedule. This operation is totally professional and I would recommend them and will use them again.
Description of Work: Junk Pros removed a lot of furniture and miscellaneous junk that had been piling up for years and needed to GO.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$575
Response from Junk Pros
Thank you so much for the wonderful review!
Jon B.
11/2012
5.0
hauling services, garbage collection
+ 0 more
It definitely hurts to pay to have junk removed, but we needed it done. I think we got a fair discounted price for 7/8 'ths of a load - filling their truck to the top, and an hour of nonstop labor by two hard working and polite young guys. They swept up the side yard when they were done, and also took a large box of e-waste and a couple old computers off my hands at no added charge. Junk Pros mentioned returning customers will get a 10% discount. The company left me follow-up voice-mail the next day saying thanks for our business, and asking for callbacks if we had any comments on how the job went. All very professional. Junk Pros did a good job for us, and we would definitely use them again.
Description of Work: Had never used a junk removal company before this. We had cleaned out our garage, and we had a big side yard full of big bulky old couches, mattresses, old cabinets, assorted boxes, plastic & aluminum debri, wood debri, and old patio furniture. Junk Pros had a coupon discount deal I see every month in a local "Your Town" monthly advertising circular. Checked out their website ( http://www.junkpros.com ) and they offer the same coupon on their site. They were not listed on Angies List, but I saw good recent reviews for Junk Pros on Yelp.... They offer free on site estimates, free E-Waste pickup, and they also work on weekends. They accept cash - credit cards - checks. They provide a receipt. I called on a Monday & arranged for an estimate for 11 am on a Wed morning. The two man truck crew called about 10 am to ask if it was OK to arrive early at 10:30, and they arrived on time in their red clearly marked Junk Pros truck - wearing red Junk Pros polo shirts. They had come from another smaller job and I saw they had some items already in the truck. They provided an estimate for the work before I provided their discount coupon, and the price was reduced accordingly. Very polite young men who got right to work, and they know how to pack a truck full to the top and make your junk fit without paying for any wasted space.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$505
Response from Junk Pros
Junk Pros would like to thank you for choosing Junk Pros and for giving sour first and wonderful review on Angie's List. We are happy to hear our staff was courteous, professional and on time. Our mission is always to exceed our customers expectations and we will continue to do so!! Thanks again!! -Junk Pros management
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Service Categories
Hauling,
Pavers and Hardscaping,
Garbage Collection
FAQ
Junk Pros is currently rated 4.6 overall out of 5.
Sunday: 9:00 AM - 6:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Junk Pros accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa