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Carpet One Floor & Home

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Sales and installation of: Carpet, Hardwood Flooring, Tile, Stone, Laminate Flooring, Sheet Vinyl, Luxury Vinyl Tile, Window Coverings and Area Rugs. All our installations are performed by our own, Highly trained installers, most of whom have been with us for over 10 years.We are a locally owned, family business and are members Carpet One Floor & Home, A Co-operative consisting of the best Floor Covering stores across the nation. We offer financing,In-home design assistance, Compettitive pricing and the best warranties in the floor covering business. We have been operating in the same location for over 35 years.

Business highlights

53 years of trusted experience

Services we offer

Sales and installation of: Carpet, Hardwood Flooring, Tile, Stone, Laminate Flooring, Sheet Vinyl Luxury Vinyl Tile, Window Coverings and Area Rugs.

Services we don't offer

Carpet Cleaning

Amenities

Free Estimates
Yes
Senior Discount

3%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.522 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
14%
3
0%
2
0%
1
9%


Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.7
responsiveness
4.5
punctuality
4.6
Showing 1-22 of 22 reviews

Shirley T.
11/2017
5.0
flooring contractor
  + -1 more
Carpet One did a great job of installation. Work was done as promised and removal of old carpet and clean up was good.
Description of Work: Carpeted family room, 4 bedrooms, hallway and 7 closets. Work was done on 2 separate days, 2 weeks apart as we specified.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Trisha E.
11/2016
1.0
flooring contractor
  + -1 more
Worst experience ever! Do not work with these people! 1. Terrible responsiveness. Contacted them with a request for quote and did not hear back for two weeks. Because they took so long to respond, that delayed the scheduling of the work and the project manager, Jeff Lewis had to go hire subcontractors to do the actual work. 2. The subcontractors that were hired did not know what they were doing. They made mistakes with the staircase by not cutting the wood to allow for nosing that hangs off the side of the step. The project manager never checked on the work and did not even notice the mistake until it was pointed out by me. 3. The entire staircase and landing needed to be redone and since they did not have the part to redo, they had to be reordered, which delayed the entire project. Even the initial project did not progress as quickly as it could have due to delivery delays. Poor project management! 4. Flooring in the bedrooms is wobbly, crappy craftsmanship. 5. Baseboards are not attached correctly leaving huge gaps between the flooring and the bottom of the baseboard. 6. Entire project was supposed to be completed in 1 week and it took more than 3 weeks. 7. Throughout the entire process, the project manager, Jeff Lewis was not responsive. Over one weekend, he did not respond to text messages at all claiming he was on vacation where there was no cell reception. 8. During every part of the process, no accurate estimate of timeline was given, did not meet promised deadline time after time, during which I had to live on an air mattress on the first floor for three weeks. 9. The subcontractors made a huge mess in the house everyday and failed to clean up after themselves. They cut the wood right in front of the front door with the door open causing all the dust to fly into the house day after day. They also cut the wood in the backyard and made a huge mess, which they did not clean up. They also stored the baseboards in the backyard without covering them during rainy days. Attached all the baseboards without peeling off the barcode stickers. All around a poor, shoddy work. 10. Tony apologized for the hassle and took off $1,000 from the total bill, however does not make up for the cost of cleanup and delay, which in turn I had to reschedule my move-in three times with the movers and keep my belongings in the storage for two extra weeks.
Description of Work: Rip out the carpet on the second floor (4 bedrooms, landing, hallway) and staircase. Replace the carpet with engineered wood flooring- second floor and the staircase. Replace baseboards in 4 bedrooms, landing, hallway, and staircase.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$15,000

Maggi B.
06/2016
5.0
carpet installation, flooring contractor
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Meryl H.
03/2016
5.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Kavitha R.
08/2015
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Ken, the project manager was awesome: very expert, professional, and accommodating. The workers were very skilled, professional and trustworthy. It was a massive job but was handled very well.
Description of Work: Replaced all the flooring in the house with vinyl tile, except for stairs, where they replaced carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

Loretta B.
06/2015
5.0
carpet installation, flooring contractor
  + 0 more
He worked very hard and cleaned up everything.
Description of Work: He stretched my carpet back to normal-He moved furniture in order to complete the job successfully.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet One Floor & Home
Hi [member name removed]; Glad to hear that all went well. We appreciate you taking the time to share your experience on Angies List. We appreciate your business. Sincerely; Tony Leonard, President

Stanley S.
05/2015
5.0
flooring contractor
  + -1 more
Hossien provided excellent customer service. We wanted light colored flooring that would match the existing fixtures and paint. He brought additional samples to our home so we could choose one that truly looked good. The installation went well, and it looks great!
Description of Work: Replaced vinyl flooring in both bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Simon T.
11/2014
5.0
carpet installation, flooring contractor
  + 0 more
Excellent service. Clean and tidy after the job.
Description of Work: Replace carpets in living room, stairs and upstairs hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Darrell L.
10/2014
5.0
carpet installation, flooring contractor
  + 0 more
Was fine.
Description of Work: Replaced carpets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Tom P.
04/2014
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Carpet One Floor & Home are great, in terms of their workmanship. Their prices aren't necessarily great. They're great in terms of providing information and giving good service. They have a large selection of carpeting and other flooring. We used them before, for tiles. We bought the tiles from them that time, but we hired another company to install them, because Carpet One's prices for installation were a little high. The staff is always courteous, professional and knowledgeable.
Description of Work: They installed some carpet for us on our stairs, landing and upstairs hallway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,760

Bret S.
02/2014
5.0
flooring contractor, hardwood floor
  + 0 more
Fabulous! The service was retard and the project management was fabulous as well.
Description of Work: CARPET ONE Floor & Home did wood flooring and stones throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Linda M.
02/2014
5.0
carpet installation, flooring contractor
  + 0 more
It went mostly very well--from the showroom to my house, everyone was professional and pleasant. Ensure you provide plenty of time when you go in, as they can get very busy. There were a few glitches when the first carpet we picked from the showroom floor turned out to be discontinued (the samples hadn't been removed yet), and the stairwell was carpeted incorrectly from my requests with the manager--but we did get a good quality, nice looking carpet installed in good time to move in, and the stairwell carpeting was re-done quickly and at no additional charge (it was their mistake).Overall, the carpeting looks beautiful and we love it. I would recommend them again if you want nice carpeting and professional service for your home.
Description of Work: Removed old carpet and installed quality carpet and pad on stairwell and entire upstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Marilynn C.
12/2012
1.0
hardwood floor
  + -1 more
Overall it could have been better, docked points for: - 3/4 of hardwood floor laid-out: had to be ALL taken out - as the floors were not leveled/flat - had to redo the entry by front door - as they floor was bouncy. - they cracked the marble floor by the fireplace - so needed to redo this work. We had to pick new tiles as the existing ones we were not able to find. They laid the tile down, but was not leveled and grout was of the wrong color. - had to come out multiple times to fix bulging in floors. - with the redo of the hardwood floors - they went through alot of the order boxes of h/w floors. We later found so many scratches on the floors due probably to them having to take out the floors. I do not recommend this company for any hardwood flooring install.
Description of Work: - Tear out linoleum flooring in the kitchen and bathrom - Dispose of carpet and padding removed by owners - Prep floor to make flat - Add plywood underlayment - Install tile in 1/2 bath - Install engineered Kahrs hardwood floors - 895 sq ft

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$15,500

GEORGE F.
12/2011
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
the project went very well. We left the house to Carpet 1 for 2 weeks while we vacationed out of the area. Carpet 1 was extremely professional throughout the project.
Description of Work: Removed carpeting in most of the rooms and replaced with porcelain tile.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Laraine S.
03/2010
5.0
flooring contractor
  + -1 more
They are very cooperative and communicative.
Description of Work: We have called and spoke with Greg and he came to the house and he measured the rooms for us.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GEORGE F.
01/2010
5.0
flooring contractor
  + -1 more
Excellent results. Subflooring repaired as needed to ensure a stable floor.
Description of Work: Install 1100 sq ft of porcelain tile

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Mugurel M.
12/2005
5.0
carpet installation
  + -1 more
I was impressed with the quality of service that this company provided. They did a great job on the installation. They were on time & cleaned up after themselves. I have used their service several times in the past. They have quality employees & are very caring about the work they do.
Description of Work: They installed new carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Kathi S.
11/2005
4.0
hardwood floor
  + -1 more
The job was set up quickly and lead time for installation wasn't very long. They did a fine job in two days. I had 400 sq feet done in this time. I had them replace a couple of boards and they did it without complaint.
Description of Work: I had engineered hardwood floors installed in my kitchen and my family room.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$5,000

TOM G.
10/2005
5.0
carpet installation
  + -1 more
WE CHOSE TO SELECT CARPET ONE TO RECARPET BECAUSE OF THE SALES, ESTIMATOR, & INSTALLATION TEAM. THEY WORK WELL WITH US TO SELECT CURRENT STYLES & COLORS. THEIR ESTIMATES ARE VERY GOOD & SCHEDULING AN INSTALLATION IS PARTICULARLY GOOD.
Description of Work: WE REPLACED CARPET IN SEVERAL ROOMS OF THE HOME WE RECENTLY REMODELED. THIS IS THE FOURTH HOUSE WE HAVE RECARPETED USING THIS COMPANY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

DORENE C.
09/2005
4.0
carpet cleaners
  + -1 more
WE HAVE USED THIS COMPANY NUMEROUS TIMES TO CLEAN OUR CARPET. THE WORKERS ALWAYS ARRIVE ON TIME. I AM NOT SURE HOW COMPETITIVE THEIR PRICES ARE BUT CAN ALWAYS COUNT ON THEM.
Description of Work: THIS CARPET CLEANING COMPANY IS GREAT. THEY ARE ALWAYS FRIENDLY AND PROVIDE A GREAT SERVICE.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$275

ROBIN M.
07/2005
4.0
carpet cleaners
  + -1 more
CARPET ONE CLEANING RETURNED MY CALL RIGHT AWAY. THEY CAME OUT TWO DAYS LATER TO CLEAN THE FAMILY ROOM. THEY WERE ABLE TO REMOVE ALL THE STAINS AND THE ROOM SMELLS GOOD AGAIN. THE PRICE WAS GOOD.
Description of Work: CARPET ONE CLEANING CAME OUT TO CLEAN THE CARPET IN THE FAMILY ROOM. IT HAD SEVERAL PET STAINS ON IT.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

TIM L.
06/2005
5.0
hardwood floor
  + -1 more
WHAT A WONDERFUL COMPANY. FROM START TO FINISH THE SALES REP WAS PHENOMENAL AND THE SERVICE WAS EXCEPTIONAL. VERY HARD WORKERS WHO WERE IN AND OUT IN 2 DAYS. WOULD HIRE THEM AGAIN FOR SURE!!!
Description of Work: I HAD CARPET ONE OUT TO QUOTE OUR HARDWOOD JOB AND THEY HAD THE BEST PRICE AND A GREAT REPUTATION. THEY INSTALLED HARDWOOD FLOORS IN OUR LIVING/KITCHEN/DINING AREAS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

    Contact information

    1985 San Ramon Valley Blvd, San Ramon, CA 94583

    http://www.carpetoneofsanramon.com

    Service hours

    Sunday:
    12:00 PM - 5:00 AM
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile,
    Carpet Cleaning

    FAQ

    Carpet One Floor & Home is currently rated 4.5 overall out of 5.

    Sunday: 12:00 PM - 5:00 AM

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Carpet One Floor & Home accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Carpet One Floor & Home offers free project estimates.
    Yes, Carpet One Floor & Home offers eco-friendly accreditations.
    No, Carpet One Floor & Home does not offer a senior discount.
    No, Carpet One Floor & Home does not offer emergency services.
    No, Carpet One Floor & Home does not offer warranties.
    Carpet One Floor & Home offers the following services: Sales and installation of: Carpet, Hardwood Flooring, Tile, Stone, Laminate Flooring, Sheet Vinyl Luxury Vinyl Tile, Window Coverings and Area Rugs.
    Carpet Cleaning

    Contact information

    1985 San Ramon Valley Blvd, San Ramon, CA 94583

    http://www.carpetoneofsanramon.com

    Service hours

    Sunday:
    12:00 PM - 5:00 AM
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM