CALIFORNIA SECURITY ALARMS

California Security is a front for 'Safe Security Company'. Check out that company, along with the long list of problems filed with the BBB. The first person that tried to scope out the project was obviously a contractor who also tried to sell me an exterior entertainment system. He has his own side business in San Ramon. Very unprofessional, as he was not interested in doing the addition work, but tried to replace the existing system and make it all wireless. The interior wireless option also requires an additional monthly fee, and that's all he wanted to push. Eventually, another Cal Security 'employee' was brought in to complete the project. After a few weeks, one of the components failed so I called up the company and they said they would send me a replacement part, which I was told would be at no charge since it was under the warranty period. I could have gotten the part from Amazon for $4. I never received the part from California Security Alarms, but I did get an invoice from Safe Security Company for a Wireless transmitter for $80.40. That is a completely useless part for my application. After several weeks of working with them to straighten out the issue, it's now in the domain of the BBB. I have recently cancelled my monthly contract with the company, based on the problems I had with the installers, and this seems somewhat retaliatory

They were professional and came on time for the appointment.

THERE HAD JUST BEEN A MAJOR STORM, ACTUALLY QUALIFIED AS A TORNADO, WITHIN 5 MILES OF OUR HOME. UNRELATED TO THE STORM, OUR ALARM BEGAN TO MALFUNCTION, BUT BECAUSE OF VERY HIGH DEMAND IN THE AREA WE HAD TROUBLE FINDING SOMEONE TO HELP WITH OUR PROBLEM. CALIFORNIA SECURITY WAS EXTREMELY RESPONSIVE AND CUSTOMER ORIENTED. THEY DISPATCHED SOMEONE LATE IN THE AFTERNOON. HE STAYED WITH US, TROUBLESHOOTING THROUGH OUR VARIOUS ISSUES SO THAT WE COULD REST EASILY THAT EVENING.

WHEN I STARTED WITH THIS COMPANY I NEEDED TO UPGRADE MY CURRENT SYSTEM. THE COUPLE OF TIMES THERE HAVE BEEN 'OUTAGES/PROBLEMS' WITH THE SYSTEM THEY ARE HERE IMMEDIATELY. THEY ARE A GOOD COMPANY. I GET PHONE CALLS AT WORK IF THERE IS ANY PROBLEM AT ALL.

ALTHOUGH THIS COMPANY TOOK OVER THE SMALLER / PRIVATE ONE I WAS ORIGINALLY WITH AM VERY PLEASED. WHEN THERE ARE PROBLEMS WITH ANY OF THE 'HARDWARE' THEY ARE OUT TO FIX IT IM A VERY TIMELY FASHION.