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Downing Heating & Air Conditioning

Heating and Air Conditioning

About us

14 EMPLOYEES. USES SUBS FOR ELECTRICAL, ASBESTOS & CRANE. COST IS DETERMINED BY THE JOB. TRAVEL CHARGES MAY APPLY. LICENSE #644720. ADDITIONAL CONTACT: MICHAEL DOWNING.

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

INSTALL, SERVICE & REPAIR ALL MAKES OF HEAT PUMPS & FURNACES, AIR FILTERS, AIR CONDITIONERS, ELECTRONIC FILTERS & HUMIDIFIERS FOR RESIDENTIAL AND COMMERCIAL.

Services we don't offer

DUCT CLEANING.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Reviews

4.011 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
9%
3
0%
2
36%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
3.5
professionalism
4.1
responsiveness
4.2
punctuality
4.6
Showing 1-11 of 11 reviews

Henry D.
11/2016
2.0
heating & air conditioning/hvac
  + -1 more
The technician found that a malfunctioning condensate pump was the problem and so he replaced it with a DiversiTech CP-22T condensate pump causing the furnace to work. He also changed the furnace filters. While I was provided the labor cost (hourly rate) by the Downing office which I agreed to prior to the service call, the technician did not provide me with cost estimates and approval for the materials (filters and condensate pump) prior to their installation. Even after completing the work, I did not receive any call from the technician indicating what work had been done. ( I do not live in the house.) I had to call the Downing office the next week to find out the nature of the repairs and if the work had been completed. I asked the Downing office to send me the bill which I received via e-mail on November 17, 2016. Upon receiving the itemized bill, I noticed that we were charged $ 270.00 for 2 hours of labor which seemed reasonable. However we were charged $75.00 (before tax) for cost of one furnace filter which seemed excessive so I called a local HVAC dealer (Aeero Heating in Novato, CA) who quoted me a price of $55.00 (including tax) and I also found a price of $22.95 (no tax) from an online HVAC supply house for the same brand and performance-rated filter. I then checked on the price of the condensate pump. Downing charged me $210.00 (before tax) for the pump. I was quoted a price of $40.20 (before tax) from Gow Supply, an HVAC supply house in San Francisco. When I questioned Scott at Downing about the excessive materials markups, he firmly stood by his high prices and is apparently happy to overcharge customers in Marin County. FYI: Downing warrants its work for only 30 days.
Description of Work: We have 2 gas furnaces in a rental single-family home that we own in San Rafael. When the tenant called us to report that one furnace was not working, we called Downing Heating to diagnose and repair the furnace as well as to change the furnace filters in both furnaces.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$614

Angela R.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I used Downing Heating & Air Conditioning for heating & AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Chris M.
03/2016
2.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$900

martin C.
11/2013
2.0
heating & air conditioning/hvac
  + -1 more
Downing provided misinformation with regard to warranty coverage. Their charges were exorbitant; approximately approximately twice what other plumbers have charged for service in this neighborhood. I would strongly advise getting their warranty coverage and potential charges in writing before they dispatch a technician.
Description of Work: Replaced heater fan

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

$455

regina Q.
08/2013
2.0
heating & air conditioning/hvac
  + -1 more
Estimator, Kevin, came out to estimate the job. We reviewed what needed to be done. 1. REMOVE AND REPLACE 2- THREE FOOT SECTIONS OF RUSTED DUCTWORK, CAP ONE SIX INCH DUCT 2. REPLACE MOLDY INSULATION ON SUPPLY PLENUM AND HOOK NEW THERMOSTAT WIRE The air ducts were already exposed since I'm redoing my bathroom, There were no dry wall to take down so it was to be a simple job of replacing rusted air duct work. I called days later to remind them for the estimate. It came back at $1140. I was completely blown away by the cost of service. I don't understand why replacing 3' of air duct and some insulation work would cost so much. There's NO wall to take down so half the work is already done. I had my general contractor do it, and he charged me $150 for materials and $200 for labor.
Description of Work: Estimates for : 1. REMOVE AND REPLACE 2- THREE FOOT SECTIONS OF RUSTED DUCTWORK, CAP ONE SIX INCH DUCT 2. REPLACE MOLDY INSULATION ON SUPPLY PLENUM AND HOOK NEW THERMOSTAT WIRE SIX INCH DUCT TO GARAGE, REPLACE MOLDY INSULATION ON SUPPLY PLENUM AND HOOK UP NEW THERMOSTAT WIRE.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0

$1,140

Alex D.
11/2010
5.0
heating & air conditioning/hvac
  + -1 more
Job was completed in as timely manner as possible. Very professional and end result was excellent.
Description of Work: Replaced all Duct work in crawl space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,550

Joel P.
09/2010
5.0
heating & air conditioning/hvac
  + -1 more
These guys were great. We bought a foreclosure house and were stuck with a rotting heating system, so we didn't have much of a choice but to replace everything. We could have gone with a slightly cheaper quote, but these guys are total pros - why mess with your heat??
Description of Work: Install new 95% efficient furnace, and install all new ductwork throughout house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,200

Eric S.
09/2009
5.0
heating & air conditioning/hvac
  + -1 more
John arrived on time and was very professional.He performed the maintenance, and added a self-crafted piece to reduce noise and improve performance. John reviewed the condition of the equipment with me.
Description of Work: A/C and furnace maintenance

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

David H.
06/2009
4.0
heating & air conditioning/hvac
  + -1 more
I called to schedule an annual service of our furnace. The scheduler listed their normal procedures. They did what they said they would but I thought they were going to clean the gas injector jets ( a previous service man had done this). They didn't and explained that this wasn't routine - they check them to make sure their functioning.
Description of Work: Annual furnace check up

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$15

Porter M.
10/2008
5.0
heating & air conditioning/hvac
  + -1 more
Great experience with this company. I sent an email asking for info, got a call the next day. The technician came when scheduled - and they gave me a one-hour window, which is a rare thing! He was polite, professional, and thorough, if a bit chatty. He gave me information and explanations about what he was doing. He told me my 25-yr-old furnace was performing well, but that if it starts misbehaving, I shouldn't spend money on fixing it, but rather to replace it. And he informed me that he saw evidence of rats under my house. I appreciated that, even if I didn't like hearing it! They gave me an accurate quote for servicing my heater and A/C system, and performed all the work in about an hour and a half.
Description of Work: Regular servicing of heating system and A/C in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Karen R.
01/2008
5.0
heating & air conditioning/hvac
  + -1 more
John arrives on time after the company called to say he was on his way, and enters the house after pulling protective coverings over his shoes. He lays a protective cloth in front of the heater and neatly sets out his toolkit. He opens the heater and inspects every part, testing some with his tools. He didn't find anything wrong in this visit, but in the last one he found and fixed many problems. He works in a quick and relaxed manner. He chats pleasantly as he works. He writes the company name and date of the visit on the front of the heater so we'll know when he worked on it. He thoroughly describes what he did, what he found, what he recommends going forward. Then he cleans up and picks up his gear, leaving nothing behind, writes his report and finishes his billing. My heater now works perfectly again. I wish all my service technicians were as professional and effective as John is.
Description of Work: John serviced the heater and tried to diagnose intermittent starting issues. He was clean, orderly, methodical and creative. John thinks outside the box. He found one possible problem for which the manufacturer didn't have a solution, a pipe that had pulled loose. He found a way to keep it in its place. This was his second visit - he did extensive repairs a few years ago. Both times I was impressed with how much he loves repairing heating equipment. He is happy to discuss everything he's doing and is proud of his work. We had some sharp screws sticking out on the inside of the heater where our hands go when we replace filters. John had a quick and effective solution to these. He pulled some small plastic caps out of his truck, which fit snugly over the screws, rendering them harmless.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

    Contact information

    3070 Kerner Blvd, San Rafael, CA 94901

    www.downinghvac.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Downing Heating & Air Conditioning is currently rated 4 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:00 PM

    Yes, Downing Heating & Air Conditioning offers free project estimates.
    No, Downing Heating & Air Conditioning does not offer eco-friendly accreditations.
    No, Downing Heating & Air Conditioning does not offer a senior discount.
    Yes, Downing Heating & Air Conditioning offers emergency services.
    No, Downing Heating & Air Conditioning does not offer warranties.
    Downing Heating & Air Conditioning offers the following services: INSTALL, SERVICE & REPAIR ALL MAKES OF HEAT PUMPS & FURNACES, AIR FILTERS, AIR CONDITIONERS, ELECTRONIC FILTERS & HUMIDIFIERS FOR RESIDENTIAL AND COMMERCIAL.
    DUCT CLEANING.

    Contact information

    3070 Kerner Blvd, San Rafael, CA 94901

    www.downinghvac.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:00 PM