James Caccia Plumbing Inc

We were thinking about getting a tankless water heater. We found James Caccia Plumbing though the Rinnai website. We requested a quote and Anthony Caccia came to my house to look at our existing water heater. He suggested that we go with the Eternal Hybrid water heater. Anthony was very friendly and knowledgeable. I felt comfortable that he knew what he was talking about. A few days later, he sent us a quote of approximately $6200 for the removal of the old water heater and the installation of the Eternal Hybrid water heater. The price seemed a bit high to me, so I called a few other Eternal contractors. The best price I found was $3900 from the top installer in my area (according to Eternal). I felt more comfortable working with the Caccia's than this other company so I sent Anthony an email asking if they had any price flexibility on the quote. Anthony was able to provide a small discount. *** Updated (3/26/2012) - Anthony responded today as he promised and provided a small discount. I am happy with the reasons he gave me as to why his price is not as competitive as other dealers/installers. It basically came down to the size of the operations and the overhead that he has. (I deal with the same overhead issues in my line of work so I can understand.) Again, I will provide an updated review should I decide to get this work done. *** Updated (4/6/2012) - After exchanging several more emails with Anthony, I am now convinced that James Caccia Plumbing is the correct choice. They knew the permitting process in my city whereas the company with the lower offer told me the incorrect procedure.

They did an excellent job. They were very professional and courteous. They took the time to explain everything that they were doing. They cleaned up their work space well. I would use them again.

Great job. He completed the task quickly. Pointed out ways to prevent any future calls and provided us a rough estimate if we wanted to do the major repair that will need to be done in the future.

They are a tad expensive but they are good. They are entirely professional and they are competent. They are easy to deal with. They also seem to have pretty decent coverage in the Peninsula area. They are expensive. In fact, they are too high. The quality is good.

I found him originally on Angie's List a while back and then I used him again.

I found them on Angie's List and they were highly recommended. It went pretty well. I would recommend them. The price was fair. There were no problems with their professionalism. They explained what they were doing and they did it.

After reviewing reviews and ratings on Angie's List, I decided to use James Caccia Plumbing. They couldn't get out to me for a couple of days, but it was not an emergency. They indicated that they would give me an estimate once on the scene. Sergiy arrived at the agreed-upon time, and examined the vanity. He then went out to the truck and got his "flat rate" book which designated the pricing -- $270 for the first sink, and 233 for the second, identical. No reduction was available for the fact that the first sink was already half disassembled. I did take advantage of their coupon for first-time customers -- 10% up to $25 off. The work was very professional, with a high standard to quality and cleanliness. He was on-site for about 3 1/2 hours, with a lunch break around noon, so the work actually took about 3 hours. He was careful about alignment, and cleaned up thoroughly when he was finished. Very high quality, at a somewhat high price.

A great experience. I wanted to use my existing water heater space, which is inside the house (and limited), and Geno recommended a system designed especially for this sort of situation, designed and built in So. Califonia. When I approved the bid, parts were ordered, and the work took place about 10 days later. The crew (2 or 3 workers) was very professional and friendly, and the quality of the work was excellent. The installation was very cleanly done (no shortcuts, everything best quality), and they went to the trouble to label the pipes/hoses for easy identification, and gave me a tutorial on how the system works and how to monitor it with the installed guages (it doesn't require any monitoring, it was just for education). I asked a lot of questions about the design and about alternatives I had read about, I demanded a pretty exhaustive overview of solar hot water today- Geno was able to answer all my questions and has wide experience with solar hot water system design and installation. And he was patient, and a pleasure to work with. Since I found almost no information in Angie's List about Solar Hot Water, I will also say that it has been running for a month, and my gas usage for this time is less than 50% of typical. Only one month of data, but clearly it is making a difference!

Geno Caccia came to the house on Apr 12. We discussed different options for my house, he was clearly very knowledgeable and had a great deal of experience. We agreed that he would quote 2 options- a minimal upgrade, and a more complete installation (it sounded like this is what they usually do). I didn't hear back for a week, and called the company. After another week, I got an email from Mr Caccia, apologizing for the delay, but he was investigating some newer technology that mght be a good fit for my situation, and he needed a few more days to get good quotes on availability from the equipment companies. I emailed back that that was no problem, I looked forward to hearing from him. After another 2 weeks with no response, I emailed and reminded him about my quote, and that my water heater is quite old, I don't have forever to decide about this upgrade. It has been more than a week, and I have heard nothing. I am disappointed, as the reviews on Angie's List make it clear that Caccia is probably the most experienced local company for solar hot water. I will have to use another option for now. UPDATE: Mr Caccia contacted me immediately when he saw my report on Angie's List. The quote had been sent, and sent out again when I followed up- but there was an error in my email address, it never got to me. I had actually thought of that, since it is so easy to type in an email incorrectly, but remembered I had gotten email from Mr. Caccia already, so I assumed that was not the problem. I don't know if I will use Caccia Plumbing for this job, but I appreciate the quick follow-up and will certainly review their quote. If I do use them, I'll submit a report based on the final job.

His service did cost quite a bit. The service was fine. His quality is good. He was responsive, punctual and professional. I would use him again in the future.

I was so happy to hear that I really had no water damage under the house or even in the underlayment of the bathroom floor, and the slight discoloration was from a leak that had happened long ago...but just worked it's way through the linoleum. Vito was very professional in his services and Mike and I appreciate this very much. I would definitely use James Caccia Plumbing again... Good work Vito!

Dennis Gilchrist was the repairman and he was polite, friendly, helpful and explained everything that he did to to my husband and myself. This company has an excellent reputation and they are known for quality service. I would recommend them without a doubt Also I would give the company an AAA plus and Dennis also AAAplus. Thank you Dennis.

I have one of those tank-less water heaters. It wasn?t lighting. I thought it was one thing and they couldn?t figure out what it was. They got down to something. It was under warranty, but the guys said that it would probably cost just a little more to get an entirely new model water heater. They are very thorough and they talk to you. If something doesn?t work, they keep working till it works. In this case, the person that they sent out had troubles installing the water heater, so they sent out another person for the same price.

I didn't compare their prices with anybody else. The quality of the work was good.

This was a job that previous plumbers had failed to complete. Plumber was friendly and very professional. My only complaint is the cost, which I thought was rather high for something that took less than an hour. However I did agree the price in advance, so I can't really complain.

It went great and he didn't charge anything to come and look at it. The bid was pretty thorough. I would definitely use them in the future.

The experience was great..he was punctual, neat and answered all my questions.

It went very well. After my call, someone came out to review the siutation, gave me advice and we established a plan. Later, someone came out and installed the circulator. It has worked fine ever since.

I was satisfied and I would recommend them. The technician was very friendly.

Eric the plumber was on time and he was very courteous. They appreciated what he was doing and that he took the time to answer their questions. When he finished, he left the bathroom spotless.

I called the company and was given a date two days later. They figured they needed a leak detection technician. The next day I was called with a window of arrival times. Mr. Chetcuti arrived right on time. He even wore booties in the house to prevent tracking water etc. After I showed him where and when the water was appearing, he removed the access panel, diagnosed the leak source and showed me how he had come to that conclusion.

They did the job very well. They were very neat and tidy. They were very prompt as well. I will definitely use them in the future.

The work they did went well. They did a video inspection of the drain line from the house to the connection to the city line. They were prompt. They did a good job.

Found this firm through Angie's. Excellent experience from start to finish. Receptionist friendly, efficient, asked details about the job for best staffing match. Gave me an appt for the day and time frame I requested. Dennis the plumber was on time, neat, clean, very thorough in explaining throughout visit what was needed to install new toilet. Quoted me before he began the job. Once he removed the old toilet, he discovered the original flange from the 1920's needed replacing, which represented an additional charge for the part, and a slight increase in the service charge. Again, he went over everything thoroughly before proceeding. For the quality of the part and overall workmanship of the job, thought the pricing was reasonable. Most impressive was how well and how quickly he did this job. No "tinkering"; very professional. Very savvy about low-flow toilets and Toto toilets in particular. My husband and I have worked with many plumbing outfits over the years, both for our home and for various income properties, and Dennis and Caccia are definitely a cut above the vast majority of plumbers we've encountered. Highly recommend them and we will be working with them again in the future.

Manager Jeff Wise arrived on time, he was very knowledgeable and professional. He diagnosed the problem, and reached a plan of action to resolve it. He did not have these type of replacement valves on his truck and Orchard Supply did not have them either. He got them from San Carlos. He replaced them and all are working fine now.